Jobs in the United States

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Quality Engineer
Verify
San Diego, CA
- $35 USD / hour
Quality Engineer defines and implements quality assurance solutions to a wide range of complex issues. Ensures a high reliability and proper performance per product requirements. Analyzes…
Added 2 mins ago
Engineer Senior Principal – Space Vehicle Systems / Simulators
BAE Systems
Boulder, CO
Job Description Our Aerospace & Mission Systems (AMS) division is seeking a Principal Systems/Software Engineer to join our Space Vehicle Simulator team. In this role, you will work at the…
Added 3 mins ago
Senior Product Operations Engineer, Space
Anduril Industries
Costa Mesa, CA
We are looking for a Senior Product Operations Engineer to join our Space team in Costa Mesa, CA someone who brings deep technical credibility and the leadership presence to match. This is…
Added 3 mins ago
Senior DevOps Engineer, Space
Anduril Industries
Costa Mesa, CA
We are looking for a Senior DevOps Engineer to join our Space team in Costa Mesa, CA someone who brings deep technical credibility and the leadership presence to match. This is not a…
Added 3 mins ago
Presales Application Engineer
Arup
Los Angeles, CA
We are seeking a Presale Application Engineer to support and grow our Oasys software business in the Americas. Applying industry knowledge and software expertise, you will offer technical…
Added 3 mins ago
Enterprise Sales Engineer - Public Sector - West
Samsara
Remote, United States
5+ years of experience working with customers in a pre-sales technical role, customer success, or customer/product support capacity (Sales Engineer, Systems Engineer, Solutions Engineer,…
Added 3 mins ago
Software Development Engineer in Test II (SDET II)
Verisk | Verisk
Jersey City, NJ
…small number of agile teams serving as the Software Development Engineer in Test and drive all processes and tools used to achieve automated regression & functional testing. Prior…
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Metallurgical Engineer
Actalent
Waukesha, WI
- $76,000 to $115,000 USD / year
Review and interpret customer specifications, purchase orders, and technical requirements to define appropriate materials and processes.
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Project Engineer
Actalent
Poway, CA
Position SummaryThe Project Engineer supports the planning and execution of engineering projects from concept through completion. This role works closely with senior engineers, project…
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Construction Project Engineer
Actalent
Brownsville, TX
- $40 to $45 USD / hour
…(BESS) and solar power generation. The Construction Project Engineer works closely with Project Managers, field teams, subcontractors, vendors, and engineering teams to coordinate project…
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Chemical Engineer
Actalent
Milwaukee, WI
- $100,000 to $135,000 USD / year
Evaluate customer needs and use this understanding to guide factory output and process adjustments to meet product specifications and performance expectations.
Added 3 mins ago
Jr Electrical Design Engineer
Actalent
Cedar Park, TX
Job Title: Junior Electrical Design EngineerJob DescriptionThe Junior Electrical Design Engineer supports the planning, design, and documentation of electrical infrastructure for…
Added 3 mins ago
Sr Electrical Design Engineer
Actalent
Cedar Park, TX
Job Title: Senior Electrical Design EngineerJob DescriptionThe Senior Electrical Design Engineer provides advanced technical expertise in facilities and industrial power systems, delivering…
Added 4 mins ago
Mechanical/Piping Field Engineer
Bechtel Corporation
New Albany, OH
Added 4 mins ago
Staff Software Architect
CVS Health
Hartford, CT · Little Rock, AR · Denver, CO · Atlanta, GA · Springfield, IL · Annapolis, MD · Raleigh, NC · Concord, NH · Trenton, NJ · Harrisburg, PA · Providence, RI · Austin, TX · Richmond, VA
Google Cloud Professional Architect, GCP Data Engineer, or Azure Solutions Architect certification
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Applied AI Engineer, Enterprise - EDU
OpenAI
San Francisco, CA · New York, NY
- $251,000 to $278,000 USD / year
…hands-on engineering to provide technical leadership on complex customer deployments. You will write and debug code, build evaluation systems, resolve complex integrations, and guide…
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Applied AI Engineer, Enterprise - Healthcare Life Sciences (HLS)
OpenAI
San Francisco, CA · New York, NY
- $251,000 to $278,000 USD / year
…reliable production and scaled adoption that solve important customer problems and deliver measurable business…
Added 5 mins ago
Engineer III - Transmission Planning
Qualus
Remote, United States
Power your future with Qualus in our Transmission Planning Department as a fully remote Engineer III. Due to continued growth, we are seeking seasoned Transmission Planning Engineers.
Added 5 mins ago
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Maintenance Technician - Ice Cream
Albertsons Companies
BELLEVUE, WA · Bellevue, WA
- $37.8 to $48 USD / hour
The Ice Cream Plant, located in Bellevue, Washington has an opening for a Maintenance Engineer.
Added 5 mins ago
Lead Systems Engineer - Tolling Delivery
Kapsch TrafficCom USA Inc.
Austin, TX
As Lead Systems Engineer, you'll hold the highest level of technical ownership on our Systems Engineering track, joining a dispersed, cross-disciplinary team of hardware, software, and…
Added 5 mins ago
Parking Cashier - Hotel Vin
Coury Hospitality
Grapevine, TX
REPORTS TO: Director of Engineering and Chief Engineer
Added 5 mins ago
Automations Engineer
GPAC
Little Rock, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 5 mins ago
Software Engineer III | Security
ExtraHop
Seattle, WA
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Design Engineer
GPAC
Ogden, IL
- $80,000 to $110,000 USD / year
An industry leader in designing and manufacturing is looking for an experienced Design Engineer to join their growing engineering team. This role is responsible for designing, developing,…
Added 6 mins ago
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Engineering Intern
Skyworks
Richardson
- $23 to $49 USD / hour
Currently enrolled in an Engineering degree program or Engineer degree completed and enrolled in an MBA program

Proscia

Staff Technical Support Engineer

Remote, United States

Remote

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Job details

Workplace: Remote
Posting language: English
Posted: Jul 15, 2026

Original job description

Reports to: Head of Global Support Location: Remote

About Proscia

Proscia is revolutionizing pathology, the last major frontier in healthcare to embrace digital. As a leader in pathology AI software, we are empowering pathologists and scientists to transition from traditional microscope-based workflows to digital, AI-driven approaches, unlocking new possibilities in precision medicine.

The digital pathology market is experiencing explosive growth as advances in AI enable unprecedented insights into diseases like cancer. Pathology is central to medicine, and the shift to AI-powered solutions is not just modernizing workflows - it’s transforming how diseases are diagnosed, treated, and understood. Predictions for the future of pathology show a tidal wave of adoption, with experts describing the field as “poised for the next major breakthrough” in healthcare innovation.

Backed by over $100 million in funding from leading healthcare and technology investors, Proscia is at the forefront of this revolution. Joining Proscia means being part of a company at the cutting edge of healthcare innovation, where the possibilities are limitless. With the convergence of AI, precision medicine, and digital pathology, we’re not just changing pathology - we’re redefining what’s possible in medicine.

About the Role Some problems don’t fit in a ticket. A customer’s platform is misbehaving in ways no error message explains, across environments running different versions, and more than one team already has a theory. Those are the problems that land with you.

As a Staff Technical Support Engineer, you are one of the most senior technical minds in the Support organization. Your job isn’t to be the last line of defense, it’s to get upstream of the queue: to own Proscia’s hardest customer problems end-to-end, find the systemic faults before they become ticket clusters, and shape how our platform is built, deployed, and supported so the root causes are treated and not just their symptoms. You set the technical bar for the team and partner directly with Engineering, Product, and Customer Success to make what you learn in the field visible for cross-functional use and feed it back into how Proscia works beyond the Support organization.

About You

You’re drawn to the hardest, most ambiguous problems in the room: the multi-system ones with no runbook yet, where three teams have three theories and none of them is quite right. You’d rather find a systemic fault before it becomes ten tickets than be the hero who closes them one at a time.

You reason from evidence, not hunches: you gather what the systems actually show, hold competing explanations honestly instead of forcing a tidy story, and follow the thread across code, infrastructure, and live customer environments until the real cause surfaces.

You treat AI as a native part of how you work, leveraging the powerful tools available without losing the edge of human judgement required as you correlate across complex systems, reproduce a defect faster than anyone thought possible, or untangle multiple disparate root causes that others see as a unified whole. You don’t hoard what you learn: every hard-won diagnosis becomes something the whole team can stand on next time.

What You’ll Own

Get ahead of the fire. Hunt down systemic risks and recurring failure patterns before they surface as a wave of tickets. Read the signals across the customer base at scale, stay ahead of every new release, and drive the fixes that quietly remove whole categories of issues.
Own the hardest investigations. Take the ambiguous, business-critical, multi-system problems no one else can crack. Gather evidence, form and test hypotheses, reproduce the worst defects in lab environments, and follow the thread across application, infrastructure, and live customer environments until the true root cause is undeniable.
Shape how the platform is built and supported. Turn field patterns into influence: partner with Engineering, Product, and QA on roadmap decisions, define how issues move from customer to engineering, and carry the voice of the customer into product and infrastructure planning.
Multiply the team. Make everyone around you better. Mentor and coach engineers, lead technical training and pairing, set the standard for documentation and knowledge quality, and build the onboarding and career frameworks the team grows into.
Lead the deep deployment work. Run the complex upgrades, migrations, and provisioning efforts where both the technical depth and the stakes are highest and where divergent customer environments fly in the face of runbooks and expectations.
Be there when it counts. When a critical incident hits, you lead: steady, high-touch customer communication and live troubleshooting on major incident calls.

What You Bring

8+ years in technical, customer-facing engineering roles, including senior or lead-level scope.
A drive to solve difficult problems for their own sake – not just because it’s your job, but because you won’t be satisfied until your own curiosity is sated.
A track record of getting ahead of problems and spotting systemic patterns, driving preventative fixes that measurably cut escalation volume.
Comfort in ambiguity: you analyze complex, messy data, make high-stakes calls independently, and stay effective where there’s no runbook yet.
You’ve owned a technical escalation process end-to-end and at scale from customer request through Engineering and Product.
Deep troubleshooting across distributed systems, with a strong command of network architecture, infrastructure fundamentals and modern remote-diagnosis techniques.
Advanced knowledge or expertise in some or all of: Linux, Kubernetes, Docker Compose, and SQL.
You’ve made AI tools a default part of how you investigate, reason, and build, and you know how to validate and constrain what they produce rather than trust it blindly.
You raise the bar for teams, not just tickets. You’ve mentored, set technical standards that outlast any single problem, and advocated for customers across the entire org chart.

Nice-to-Haves

Experience influencing product or engineering roadmaps from support and customer data.
Knowledge of digital pathology, or experience in healthcare, regulated, or other mission-critical environments where failure has real consequences.
Open-source work, side projects, or a portfolio that shows how you think and build.
A background that spans multiple domains - you’ve reinvented yourself before.

Beyond Just Work

As a company in healthcare, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.

Our office environment is designed for creativity and agility: with walls as notepads and couches for collaboration. We’re located in the heart of Philadelphia, with views of the city so you can spend your time focusing on what matters most.

At Proscia, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.

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