Jobs in the United States

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Added 3 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
Partner closely with engineers, product managers, architects, and stakeholders to align technical solutions with business priorities
Added 3 mins ago
CE
Preschool/Pre-K Lead Teacher
Cadence Education
Ashland, MA
- $20 to $26 USD / hour
…creating a safe, engaging, and developmentally appropriate learning environment for children. This position is responsible for planning and delivering curriculum, leading classroom…
Added 3 mins ago
DA
Direct Support - West Side
Devereux Advanced Behavioral Health
Rutland, MA
- $21.12 to $24.58 USD / hour
…individuality. Some enjoy exploring nature and wildlife, including learning about insects, salamanders, snakes, and other animals. Others prefer quieter activities such as journaling,…
Added 3 mins ago
SB
1st Shift Auto Finishing Operator - $20.82
Stanley Black and Decker
East Longmeadow, MA
- $20.82 to $21.87 USD / hour
Discounts on Stanley Black & Decker tools and other partner programs.
Added 3 mins ago
AI Platform Administrator- Temp
BJs Wholesale Club
BJ's Club Support Center Marlborough, MA
…position serves as a primary technical resource and trusted partner to business teams, IT stakeholders, and executive…
Added 4 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
Serve as the primary technical liaison to CrowdStrike Falcon Complete and NG SIEM MDR, managing partner escalations, responding to requests for information, validating partner findings…
Added 4 mins ago
Data Analyst
CGI Technologies and Solutions, Inc.
Canton, MA
…within the healthcare payer domain. In this role, you will partner with business leaders, technical teams, and external vendors to translate business needs into scalable analytical…
Added 4 mins ago
Senior Integration Analyst
CGI Technologies and Solutions, Inc.
Canton, MA
. Partner closely with the data team to validate data lineage, confirm integration assumptions, and align on data model impacts for target state designs
Added 4 mins ago
Assistant/Associate Director, Schools & Programs
Boston College
Chestnut Hill, MA
Fundraiser Education and Program Development: Create high-impact instructional resources and practical learning tools to educate internal advancement staff and strengthen fundraising…
Added 4 mins ago
Sr. Manager, Adaptive Learning Enablement and Communication
Blue Cross Blue Shield of Massachusetts
Hingham, MA
Partner with training leads on the design/development of learning modules to increase use of platform features as needed.
Added 4 mins ago
2027 Process Engineer III New College Grad - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA
…our team to push the boundaries of what is possible - while learning every day in a supportive leading global company. Visit our Careers website to learn…
Added 4 mins ago
Financial Advisor
Edward Jones
Salem, MA
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 4 mins ago
Technical Trainer
Smurfit Westrock
Devens, MA
…(depending on size/scope of plant) and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job…
Added 4 mins ago
AR
Clinical Services Nurse Specialist
American Red Cross
Dedham, MA
- $38.94 to $51.92 USD / hour
…making a difference and a work environment that supports growth, learning, and…
Added 4 mins ago
Registered Nurse, Ambulatory, Lahey Clinic Peabody, General Internal Medicine, Per Diem
Beth Israel Lahey Health
Peabody, MA
The relationship includes the patient and family as a partner in care and is based upon Swanson’s Theory of Caring.
Added 4 mins ago
CE
Preschool Lead Teacher
Cadence Education
Franklin, MA
- $20.25 to $26.33 USD / hour
…creating a safe, engaging, and developmentally appropriate learning environment for children. This position is responsible for planning and delivering curriculum, leading classroom…
Added 4 mins ago
Licensed Practical Nurse (LPN) - Medical Specialties, per diem day shift
Beth Israel Lahey Health
Danvers, MA
…families.• The relationship includes the patient and family as a partner in care and is based upon Swanson’s Theory of Caring.B. Educates the patient and family about the patient’s illness…
Added 4 mins ago
Medical Assistant
Cambridge Health Alliance
Somerville, MA
…organization where your contribution is valued and continuous learning is part of your…
Added 4 mins ago
CE
Preschool Lead Teacher
Cadence Education
Newton, MA
- $21 to $27.3 USD / hour
…creating a safe, engaging, and developmentally appropriate learning environment for children. This position is responsible for planning and delivering curriculum, leading classroom…
Added 4 mins ago
Production Tech II, Robotics Manufacturing & Technical Operations
Amazon
North Reading, MA
Learning systems and tools for material management as well as coordinate methods of delivery with suppliers and customers
Added 4 mins ago
CE
Preschool Lead Teacher
Cadence Education
Andover, MA
- $20 to $26 USD / hour
…creating a safe, engaging, and developmentally appropriate learning environment for children. This position is responsible for planning and delivering curriculum, leading classroom…
Added 4 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Marlborough, MA
…for translating complex platform capabilities into compelling partner benefits, driving awareness, adoption, engagement, and business growth via platform…
Added 4 mins ago
Senior Technical Recruiter
CGI Technologies and Solutions, Inc.
Burlington, MA
In this role, you'll partner closely with hiring leaders and business executives to attract top technology talent across software engineering, cloud, infrastructure, data, cybersecurity,…
Added 4 mins ago
Director – AI & Data Architecture (Pre-Sales & Solutioning)
CGI Technologies and Solutions, Inc.
Burlington, MA
…digital transformation opportunities. In this role, you'll partner with executives, sales teams, and delivery leaders to design innovative AI and data solutions that solve complex business…
Added 4 mins ago
New Business Developer, Boston Public Sector
CGI Technologies and Solutions, Inc.
Burlington, MA
The selected CGI Partner must be based in Metro Boston. We are looking for a leader who can leverage relationships within the Massachusetts market and will be fully immersed in the…

Prosci

Director, Global Services Operations & Excellence

Remote, United States

$131,600 to $164,500 USD / year

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Job details

Pay: $131,600 to $164,500 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

In this role, you will build and lead Prosci's new Global Services Operations & Excellence team: the operational engine behind our training and advisory delivery worldwide and the owner of the client experience it produces. You will shape the team's charter, structure and operating model, and use it to turn delivery strategy into predictable, scalable and profitable execution across North America, EMEA and APAC. You also partner with the VP, Global Service Delivery, so they can focus on strategy, client relationships and growth. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® Model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya™, Prosci's expert change management AI tool. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about.

Key Responsibilities

Key role responsibilities include but are not limited to the following:

Run delivery operations and capacity

Plan global capacity and resources for instructors and consultants.
Forecast demand two or more quarters ahead.
Schedule and staff public, virtual, onsite and advisory engagements across time zones.
Manage the delivery lifecycle from sales-to-delivery handoff through logistics, delivery, close-out and billing handoff.
Set up escalation paths and resolve delivery issues quickly, including cancellations, instructor gaps and client escalations.

Drive performance, quality and financials

Define and report delivery KPIs: utilization, on-time delivery, cancellation and reschedule rates, CSAT/NPS, cost per delivery and delivery margin.
Build and maintain operational dashboards for the VP and leadership team.
Partner with Finance on delivery forecasts, budgets, cost control and revenue recognition.
Review quality and financial results together so efficiency gains never come at the expense of the client experience.

Raise service delivery excellence

Define what excellent Prosci delivery looks like and build a global delivery quality framework, including standards, session observations and quality audits.
Establish and lead the instructor and consultant quality program: onboarding, certification, performance reviews, coaching and exit decisions.
Own the client experience from booking through post-session follow-up.
Run the client feedback loop: collect, analyze and act on feedback, and share insights with Product and Content.
Track excellence metrics such as first-time-right delivery, repeat bookings and quality scores by instructor and consultant.
Ensure clients receive a consistent Prosci experience in every region and format.

Build and lead the Global Services Operations & Excellence team

Define the team's charter, scope and operating model, including how it works with regional delivery teams and the VP, Global Service Delivery.
Design the team structure and roles, build the hiring plan, and recruit and onboard the founding team. [CONFIRM: planned team size and hiring phases]
Bring existing operations, scheduling and quality activities into the team, with clear ownership and a smooth handover.
Set the team's operating rhythm: planning cycles, governance forums, reporting cadence and decision rights.
Design, document and improve global delivery processes and SOPs, balancing global standards with regional needs.
Own or co-own delivery systems (PSA/ERP, scheduling, LMS, BI) and drive adoption.
Identify and implement automation and AI opportunities that let delivery scale without growing headcount at the same rate.
Lead, coach and develop a distributed team as it grows, building its capability and a culture of operational discipline and service excellence.
Represent Service Delivery in cross-functional forums and stand in for the VP where needed.
Lead change within the team and delivery network, applying the Prosci Methodology.

Requirements

Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Preferred qualifications are also noted. Competencies Drives Results: builds a team that delivers against agreed operational and financial targets. Customer Focus: builds a client-first mindset in the team and delivery network. Collaboration: builds strong working partnerships across Sales, Finance, Product and Content, and People. Leads Change: builds the team's ability to adopt and sustain change. Builds Effective Teams: forms a new team with a shared purpose, clear roles and strong accountability. Develops Others: builds the team's skills through coaching and feedback. Decision Quality: builds sound, data-informed decision making in the team. Technical Skills

Hands-on experience with PSA/ERP and BI tools, such as Certinia, Salesforce, Kantata, Power BI or Tableau.
Strong financial acumen: delivery margin, forecasting, budgets and working with Finance.
Capacity planning, scheduling and utilization management for a delivery workforce of employees and/or contractors.
Process design and improvement; Lean, Six Sigma or ITIL knowledge is a plus.
Experience applying automation or AI to operational workflows (preferred, but not required).

Working with AI at Prosci As a people leader building a new team, you embed AI in how it works from the start to make delivery operations faster, more consistent and more scalable. You encourage experimentation, share what works and help people build confidence with new tools. You uphold Prosci's data security, confidentiality and intellectual property governance in every use of AI.

Qualifications

8+ years in service delivery, professional services or training operations, including 3+ years leading multi-region operations.
Experience building a new operations, service excellence or similar function from the ground up, including org design, hiring and setting up operating rhythms.
A track record of measurable improvement, such as higher utilization, lower delivery cost, faster time-to-deliver or better client satisfaction.
Experience building delivery quality or client experience programs, including standards, facilitator quality reviews and feedback loops.
Experience leading managers or coordinators across time zones.
Clear communication, moving comfortably between VP-level strategy and day-to-day problem solving.
Bachelor's degree or equivalent experience.
Preferred: background in training, education, consulting or learning services; experience scaling from mid-size to global; experience across North American, European and Asia-Pacific markets.
Preferred: Lean, Six Sigma, ITIL or PMP credentials; familiarity with change management; Prosci certification is a plus.

Additional Information Travel Requirements: This role requires 20% travel. Work Location: This is a remote role. Compensation: $131,600 - $164,500 USD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program.

Benefits

Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning. Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: Driving Meaningful Change | Prosci. If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.

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More about this job

Skills

Sales
Logistics
Onboarding
Coaching
Scheduling
Reporting
ERP
LMS
Collaboration
Decision making
Salesforce
Microsoft Power BI
Tableau
Financial capability
Forecasting
Design process
Lean manufacturing
ITIL
Apply information security policies
Confidentiality
Communication skills
Problem solving
PMP
Change management

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