Jobs in the United States

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Added 1 min ago
UO
Event Parking Supervisor
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…positions available. This role exists to act as a special event lead worker who oversees concession sales, general and reserve parking and traffic flows in specified area on the CU Boulder…
Added 18 mins ago
Supply Technician
Veterans Affairs, Veterans Health Administration
Bedford, MA
Added 31 mins ago
W
Shift Lead
Walgreens
HOFFMAN ESTATES, IL
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 35 mins ago
Senior Field Supervisor (Pipeline)
USA DeBusk LLC
Sulphur, LA
The Senior Field Supervisor is an experienced manager and who can lead a crew safely and effectively through complex pipeline integrity projects.
Added 35 mins ago
Senior Field Supervisor (Pipeline)
USA DeBusk LLC
El Campo, TX
The Senior Field Supervisor is an experienced manager and who can lead a crew safely and effectively through complex pipeline integrity projects.
Added 59 mins ago
Production Control Group Leader Evening
Toyota Boshoku America Inc
Princeton, IN
…methods, and quality standards for safety, product quality, customer satisfaction, accuracy, productivity, cost reduction, housekeeping, efficiency, training, teamwork, and…
Added 1 hour ago
Lead Warehouse Supervisor
Ford Motor Company
Romulus, MI
Ford Customer Service Division is dedicated to enhancing Ford's reputation as a top-tier service, parts, and delivery network, with a focus on providing customers with a world-class…
Added 1 hour ago
Lead Sheet Metal Supervisor
Ford Motor Company
Romulus, MI
Ford Customer Service Division is dedicated to enhancing Ford's reputation as a top-tier service, parts, and delivery network, with a focus on providing customers with a world-class…
Added 1 hour ago
Sr. Manager, Wholesale Channel Sales & Field Ops
Ford Motor Company
Dearborn, MI
…Zone Managers); FCSD Dealer Parts Operations (CPWD and RIM Program Managers); PSN Program Manager; Collision Marketing Team; Aftermarket Operations Team, FCSD Strategy Office, Parts Supply…
Added 1 hour ago
Director of Trade Marketing
SIGMA
Remote, United States
Sigma Foods is seeking an experienced Director of Trade Marketing to lead the development and execution of trade marketing strategies that drive brand growth, strengthen customer…
Added 1 hour ago
Environmental Health & Safety Manager
Superior Essex
Ft. Wayne, IN
Lead Tier II hazardous chemical inventory reporting and hazardous waste management programs, including waste determinations, profiling, storage, transportation, and disposal activities.
Added 2 hours ago
LEAD TRAFFIC MANAGEMENT SPECIALIST
Defense Threat Reduction Agency
Kirtland AFB, NM
Added 2 hours ago
Growth Operations Specialist
Avint
Herndon, VA
· Lead efforts to prepare business development content. This includes LinkedIn Posts, Website Updates, and Brochure updates.
Added 3 hours ago
Selector (Mon - Thur 6am to 4:30 pm)
ShurTech Brands, LLC
Avon, OH
…our people who hold it all together. SUMMARY OF POSITION The Logistics Center Selector is required to safely, accurately, and efficiently pick and assemble products to fulfill customer…
Added 3 hours ago
Supply Technician
Veterans Affairs, Veterans Health Administration
Columbus, OH
Added 3 hours ago
ProSales Associate (Early Career Program)
Herc Rentals
Texarkana, TX
Assist with customer outreach, lead generation, and supporting revenue growth within assigned territories.
Added 3 hours ago
Sr Manager, Business Transformation
American Airlines
Fort Worth, TX
Lead structured problem solving to define complex business issues, analyze data, test assumptions, evaluate options, and develop practical recommendations
Added 3 hours ago
Transformer Team Leader
GE Vernova
Houston, TX
GE Vernova is seeking an experienced Transformer Team Leader to lead and execute site activities related to the installation, overhaul, testing, maintenance, and commissioning of large…
Added 3 hours ago
Data Engineer , AWS Infrastructure Supply Chain Intelligence
Amazon
Austin, TX
…chain, consisting of transportation, warehousing, and reverse logistics into and out of the data centers. This role performs helps connect the different systems across the supply chain…
Added 5 hours ago
Franchise Development Marketing Manager
barre3
Remote, United States
…jobs: funnel strategist, performance marketer, and project lead. You design the candidate journey, build and run the automated nurture in FranConnect, and measure every stage. You give the…
Added 5 hours ago
Event and Partner Marketing Manager
Coursedog
Remote, United States
Own event strategy end-to-end: define lead and pipeline goals for each event, build the plan and audience strategy backward from those goals, and own the entire program from pre-event…
Added 5 hours ago
Sr. Analyst, GTM Systems
PrePass
Remote, United States
…our go-to-market technology stack, so Sales, Marketing, and Customer Success can do their best work. You'll be a recognized subject matter expert, working with a high degree of autonomy on…
Added 5 hours ago
Director of Events & Field Marketing
CallMiner
Remote, United States
…CMO and leading a small events team, you’ll run our annual customer conferences, a global trade show program, and an ABM-aligned field program of executive dinners, roundtables, and partner…
Added 5 hours ago
TA
Ocean Freight Manager
The AmeriLux Family of Companies
Green Bay, WI
- $70,000 to $110,000 USD / year
At AmeriLux Logistics, we are in the people business. We are committed to scaling our culture and delivering exceptional value to every strategic partner. AmeriLux is hiring an Ocean…
Added 5 hours ago
Manager, Retail & Delivery - Appleton Service Center
Rivian
Appleton, WI · Menomonee Falls, WI
…leader in our field organization, you will drive performance, lead a high-impact team, and ensure that every customer interaction reflects our brand values and commitment to excellence. In…

Prosci

Director, Global Services Operations & Excellence

Remote, United States

$131,600 to $164,500 USD / year

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Job details

Pay: $131,600 to $164,500 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

In this role, you will build and lead Prosci's new Global Services Operations & Excellence team: the operational engine behind our training and advisory delivery worldwide and the owner of the client experience it produces. You will shape the team's charter, structure and operating model, and use it to turn delivery strategy into predictable, scalable and profitable execution across North America, EMEA and APAC. You also partner with the VP, Global Service Delivery, so they can focus on strategy, client relationships and growth. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® Model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya™, Prosci's expert change management AI tool. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about.

Key Responsibilities

Key role responsibilities include but are not limited to the following:

Run delivery operations and capacity

Plan global capacity and resources for instructors and consultants.
Forecast demand two or more quarters ahead.
Schedule and staff public, virtual, onsite and advisory engagements across time zones.
Manage the delivery lifecycle from sales-to-delivery handoff through logistics, delivery, close-out and billing handoff.
Set up escalation paths and resolve delivery issues quickly, including cancellations, instructor gaps and client escalations.

Drive performance, quality and financials

Define and report delivery KPIs: utilization, on-time delivery, cancellation and reschedule rates, CSAT/NPS, cost per delivery and delivery margin.
Build and maintain operational dashboards for the VP and leadership team.
Partner with Finance on delivery forecasts, budgets, cost control and revenue recognition.
Review quality and financial results together so efficiency gains never come at the expense of the client experience.

Raise service delivery excellence

Define what excellent Prosci delivery looks like and build a global delivery quality framework, including standards, session observations and quality audits.
Establish and lead the instructor and consultant quality program: onboarding, certification, performance reviews, coaching and exit decisions.
Own the client experience from booking through post-session follow-up.
Run the client feedback loop: collect, analyze and act on feedback, and share insights with Product and Content.
Track excellence metrics such as first-time-right delivery, repeat bookings and quality scores by instructor and consultant.
Ensure clients receive a consistent Prosci experience in every region and format.

Build and lead the Global Services Operations & Excellence team

Define the team's charter, scope and operating model, including how it works with regional delivery teams and the VP, Global Service Delivery.
Design the team structure and roles, build the hiring plan, and recruit and onboard the founding team. [CONFIRM: planned team size and hiring phases]
Bring existing operations, scheduling and quality activities into the team, with clear ownership and a smooth handover.
Set the team's operating rhythm: planning cycles, governance forums, reporting cadence and decision rights.
Design, document and improve global delivery processes and SOPs, balancing global standards with regional needs.
Own or co-own delivery systems (PSA/ERP, scheduling, LMS, BI) and drive adoption.
Identify and implement automation and AI opportunities that let delivery scale without growing headcount at the same rate.
Lead, coach and develop a distributed team as it grows, building its capability and a culture of operational discipline and service excellence.
Represent Service Delivery in cross-functional forums and stand in for the VP where needed.
Lead change within the team and delivery network, applying the Prosci Methodology.

Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Preferred qualifications are also noted. Competencies Drives Results: builds a team that delivers against agreed operational and financial targets. Customer Focus: builds a client-first mindset in the team and delivery network. Collaboration: builds strong working partnerships across Sales, Finance, Product and Content, and People. Leads Change: builds the team's ability to adopt and sustain change. Builds Effective Teams: forms a new team with a shared purpose, clear roles and strong accountability. Develops Others: builds the team's skills through coaching and feedback. Decision Quality: builds sound, data-informed decision making in the team. Technical Skills

Hands-on experience with PSA/ERP and BI tools, such as Certinia, Salesforce, Kantata, Power BI or Tableau.
Strong financial acumen: delivery margin, forecasting, budgets and working with Finance.
Capacity planning, scheduling and utilization management for a delivery workforce of employees and/or contractors.
Process design and improvement; Lean, Six Sigma or ITIL knowledge is a plus.
Experience applying automation or AI to operational workflows (preferred, but not required).

Working with AI at Prosci As a people leader building a new team, you embed AI in how it works from the start to make delivery operations faster, more consistent and more scalable. You encourage experimentation, share what works and help people build confidence with new tools. You uphold Prosci's data security, confidentiality and intellectual property governance in every use of AI.

Qualifications

8+ years in service delivery, professional services or training operations, including 3+ years leading multi-region operations.
Experience building a new operations, service excellence or similar function from the ground up, including org design, hiring and setting up operating rhythms.
A track record of measurable improvement, such as higher utilization, lower delivery cost, faster time-to-deliver or better client satisfaction.
Experience building delivery quality or client experience programs, including standards, facilitator quality reviews and feedback loops.
Experience leading managers or coordinators across time zones.
Clear communication, moving comfortably between VP-level strategy and day-to-day problem solving.
Bachelor's degree or equivalent experience.
Preferred: background in training, education, consulting or learning services; experience scaling from mid-size to global; experience across North American, European and Asia-Pacific markets.
Preferred: Lean, Six Sigma, ITIL or PMP credentials; familiarity with change management; Prosci certification is a plus.

Additional Information Travel Requirements: This role requires 20% travel. Work Location: This is a remote role. Compensation: $131,600 - $164,500 USD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program.

Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning. Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: Driving Meaningful Change | Prosci. If you require assistance due to a disability applying for open positions, please submit a request to: applicantsupport@prosci.com.

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