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Prometric

Manager, Human Resources

Baltimore, MD, United States

Apply on jobs.dayforcehcm.com About employer

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Job details

Education: Bachelor’s degree
Experience: 7+ years of HR generalist experience with emphasis in employee relations and employment law
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE:

Manager, Human Resources

REPORTS TO:

Director, Human Resources

DEPARTMENT:

Human Resources

LOCATION:

Baltimore, Hybrid (occasionally in office)

JOB OVERVIEW

The Manager, Human Resources position is responsible for aligning business objectives with employees and management in Product and Technology business unit. This position serves as a consultant to management on human resources-related issues and acts as a change agent. This position maintains an effective level of business literacy about the business unit’s financial position, its midrange plans, its culture and its competition, and develop integrated solutions. Success in this role will require influential partnership with middle and senior management within the organization to execute the HR strategies that foster organizational and people effectiveness. The individual in this role must understand business priorities and translate them into an HR agenda that supports the business as it grows. Reports to Director of HR.

COMPANY BACKGROUND

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guarantee a fair testing experience for all who come through our doors.

RESPONSIBILITIES

Conducts weekly meetings with respective business units
Consults with line management, providing HR guidance as appropriate
Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies and improve employee retention
Manages and resolves complex employee relations issues
Conducts effective, thorough and objective investigations
Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
Partners with the legal department as needed/required
Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions)
Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
Provides HR policy guidance and interpretation
Provides guidance and input on business unit restructures, workforce planning and succession planning
Identifies training needs for business units and individual management coaching needs
Implementing and administering the following human resource functions: employee relations, organizational development, equal opportunity/affirmative action, performance management, some recruitment and employee engagement/retention initiatives
Work as a liaison between various 'Centers of Excellence', in areas such as benefits, compensation, organizational development, decision management, etc.
Lead and/or support organizational design and change management initiatives to support business strategy
Perform other duties as assigned

QUALIFICATION REQUIREMENTS

EDUCATION

Bachelor's Degree required
PHR or SHRM-CP certification highly desired

EXPERIENCE

7+ years of HR generalist experience with emphasis in employee relations and employment law
Demonstrated success in establishing business relationships as an advisor and consultant with strong HR expertise and judgment
Demonstrated ability to work with wide range of sensitive and confidential issues
Learning and Development Experience preferred, but not required

SKILLS

Strong PC skills including MS Office and HRIS experience
Excellent interpersonal and verbal/written communication skills
Ability to handle and manage multiple projects simultaneously
Must have a strong customer focus for internal as well as external customers
Must be adaptable, a team player and able to achieve results tied to business initiatives
Strong project management, organizational, analytical, and conflict resolution skills
Proven ability to build relationships with, and influence all levels within an organization
Experience in a fast-paced, complex, dynamic business environment

PHYSICAL JOB REQUIREMENTS

Prometric is an equal opportunity employer: disability/veteran

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Apply on jobs.dayforcehcm.com About employer

More about this job

Skills

Employee relations
Regulatory compliance
Performance management
Coaching
Counselling
Change management
SHRM-CP
Employment law
Microsoft Office
Oracle HRIS
Communication skills
Adaptability
Project management
Conflict resolution

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Work requirements

Jobs in the United States