Residential Aide

Project Renewal is a leading non-profit organization with the mission of ending the cycle of homelessness by empowering individuals and families to renew their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Residential Aide

Program: Compass House Women’s Shelter (Employment)

Salary: $36,543.00

Program Description:

The Compass House Women’s Shelter is a 90-bed, 24/7 emergency shelter for general population homeless women that are employable or are already employed. Our comprehensive services include case management, occupational therapy, workforce development services, and housing placement assistance. Tentative opening Winter 2026/2027.

Position Overview:

Under the direction of the Shift Supervisor and Assistant/Program Director, the Residential Aide provides direct assistance to the clients in adherence to the rules and regulations of the shelter.

Essential Duties and Responsibilities:

Depending upon, shift, the essential duties of the Residential Aide include but are not limited to the following activities:

• Assists in the day-to-day operations of a shelter for homeless individuals
• Processes new client intake information, bed assignment, maintains the daily census records and provides Department of Homeless Services (DHS) with daily census figures.
• As needed, provides clothing and personal care items to clients.
• Distributes mail, appointment slips and other documentation to clients.
• Writes detailed incident reports regarding client activity and the condition of the entire shelter.
• Documents and maintains Shift Summaries and Log Books
• Conducts searches of client lockers
• Conducts client pack-ups and property return.
• Manages CARES, the DHS client database
• Participates in trainings and staff meetings.
• Utilizes CPR/First Aide and/or Narcan techniques in emergency situations and conforms to OSHA standards
• Available to work overtime, weekends, and holidays.
• Performs other related duties as assigned by the Supervisor.
• Must enforce Fire Safety Plan
• Based on location, assists clients with laundry services and manages linen exchange for shelter residents
• Conduct scheduled facility safety/house runs/community runs
• Escorts clients to appointments outside of the facility as needed

Physical Activities:

While performing the duties of this position, Residential Aides must be able to climb stairs, walk throughout the facility, stand to talk to clients and staff, sit for extended periods of time at the computer, and bend, or squat to get records from the files and lift up to 30lbs unassisted while helping clients with their property pack-up and distribution. Assistance may be provided for heavier weights.

Qualifications:

• High School diploma/GED and/or familiarity with the underserved population, including but not limited to, homelessness, substance use, mental health and LGBTQIA+ populations.
• First Aide/CPR; Narcan Certified; Receipt of certification is required within 15 days of completion of training

Preferred Skills:

• Team Building: Ability to work with staff to enhance their skills; ability to foster, through demonstration, team spirit, enabling staff to overcome the challenges of providing needed services to the client population.
• Organizational: The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its timely completion.
• Communication: Excellent oral, writing, and listening skills.
• Interpersonal: An ability to interface with clients as well as all levels of staff.
• Computer : Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
• Language: Bilingual or multilingual a plus.

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.