Quality Oversight Specialist

The Quality Oversight Specialist supports agency-wide quality assurance, internal review, and oversight

activities within the Planning & Evaluation Department.

This role is responsible for supporting program reviews, internal audits, documentation monitoring,

corrective action tracking, and quality improvement processes across programs and service lines. The

Specialist works closely with program teams and leadership to ensure documentation, service delivery,

and reporting align with regulatory, contractual, and internal quality standards.

Key Responsibilities

• Support internal audits, quality reviews, and monitoring activities across programs
• Review program documentation and records for quality, accuracy, and compliance with

standards

• Assist in preparing materials for internal and external audits and monitoring visits
• Support tracking of findings, recommendations, and corrective actions
• Maintain review tools, templates, and documentation systems
• Assist with internal case review and incident review workflows
• Support data collection and reporting related to quality and oversight activities
• Coordinate with program staff to support timely responses to review findings
• Participate in continuous improvement initiatives and quality projects
• Help monitor trends and recurring issues to inform oversight planning
• Support training and technical assistance related to documentation and quality standards
• Maintain organized records and tracking systems for audits, reviews, and corrective actions

Compensation & Benefits

• Generous paid time off, paid holidays, NYS Paid Sick Time, and personal days
• 403(b) retirement plan with annual discretionary employer contribution
• Comprehensive medical coverage (medical, dental, vision, behavioral health, and flexible

spending accounts)

• Tuition reimbursement and access to specialized training and continuing education

opportunities

• Agency- and employee-sponsored life insurance, and short- and long-term disability coverage

Qualifications

• Bachelor’s degree in social work, public health, public administration, human services, or related

field (Master’s preferred)

• 2–4+ years of experience in quality assurance, program review, compliance support, or related

functions

• Experience in nonprofit, healthcare, behavioral health, or human services settings
• Familiarity with documentation standards, program monitoring, and quality processes
• Strong organizational and attention-to-detail skills
• Ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Comfort working with data systems and documentation platforms
• Ability to work collaboratively across teams and departments