Senior Program Director

Position Summary:

The Snr Program Director is responsible for the overall management of the HUD Permanent Supportive Housing and Castleton NYC 15/15 programs including but not limited to the direct supervision of the Program Coordinator for Castleton Housing, case management supervisors, case managers, Client Care Safety Coordinators and program assistants. The Snr. Program Director is responsible for ensuring key performance indicators for HUD PSH and Castleton are met in accordance with funder and agency requirements.

Responsibilities:

• Responsible for all aspects of the functioning and daily operations of the program as well as active participation within the agency.
• Implements Project Hospitality’s policies, procedures, and philosophies as they relate to homeless adult service delivery within the program.
• Routinely intervenes in client crises and emergencies within the program.
• Provide regular and consistent staff supervision.
• Promotes sound clinical programming and practice through implementation of best practices.
• Responsible for direct contact with funder and is responsible for data analysis and reporting in a timely manner.
• Demonstrate fiscal knowledge and needs of the programs during budget preparation.
• Continuously monitor all expenses and revenues. Authorize check requisitions under $1,000.
• Responsible for the development, implementation, monitoring and evaluation of ongoing, established plan for performance improvement which fully interprets performance improvement initiatives into the daily program operations.
• Participate in both internal and external professional activities which further the goals of the program and the field of homeless services.
• Monitors the overall quality of service provision to ensure increased quality of life for clients while assuring that services being provided are in compliance with regulations and contractual obligations
• Provide ongoing supervision to all staff and ensure safety and general wellbeing of clients/tenants; provides consistent and flexible supervisory support to all program staff members
• Responsible for the development and implementation of workshops and staff trainings
• Available on-call to assist and troubleshoot crises with clients / tenants.

Qualifications

Knowledge:

The position of Snr. Program Director requires a Master’s degree in Social Work, LMSW, LCSW or LMHC preferred, although a related Master’s degree would be considered. Requires a minimum of four years’ experience in the fields of homeless services, as well as experience in housing. The candidate should have had a minimum of two years of administrative and/or supervisory experience in the above areas with a strong clinical skill. The Snr. Program Director must have exceptional oral and written communication skills. Possess the highest degree of skills in working with individuals and groups over broad range of topics and issues, many of which require extreme sensitivity and insight. Computer knowledge and fiscal skills, to the degree that the Snr. Program Director can respond to various external regulatory agencies and respond to the internal needs of the agency, are required. The Snr. Program Director must conduct themselves with the utmost professionalism and uphold the highest moral and ethical standards at all times. The physical ability to perform the essential job functions is necessary. In addition, the Snr. Program Director shall perform any duties as required to meet the needs of the program and the clients we serve. The agency reserves the right to reviewed change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.