Gift & Data Processing Specialist

POSITION TYPE: Employee: Full Time, US

POSITION TITLE: Gift & Data Processing Specialist

DIVISION: Development & Communications

LOCATION: Washington, D.C. hybrid schedule with at least two days/week in office

REPORTS TO: Associate Director, Data Operations

Project HOPE is an international NGO with employees and volunteers who work around the globe, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients, provided more than $3 billion worth of medicines to local health care organizations around the world, helped build hundreds of health programs from the ground up, and responded to humanitarian crises worldwide.

Code of Conduct It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION SUMMARY:

The Gift & Data Processing Specialist supports the Development & Communications team through accurate and consistent processing of donor gift and constituent data in Raiser’s Edge NXT. This person is responsible for processing and recording donations and donor information, ensuring every contribution is accurate and correctly coded.

The role is ideal for someone who enjoys high-volume, precise data work and has experience with gift data from direct mail, online, and other mass market fundraising channels. They work closely with fellow development operations and mass market fundraising colleagues, the Project HOPE Finance department, and external agencies such as our caging vendor. They keep the safe and secure handling of donor information top of mind, in alignment with our privacy policy.

PRINCIPAL RESPONSIBILITIES:

Process gifts in Raiser’s Edge NXT (our database of record) through both batch entry and large-file imports, covering gifts received by mail, online through FundraiseUp, and through third-party platforms such as Chariot and Tiltify. Process all gift types, including checks, credit cards, EFT/ACH, recurring gifts, pledges, pledge payments, donor-advised funds, and matching gifts according to established batch procedures. Process high volumes of direct mail and other mass market gifts (approximately 350,000 gifts per year, with peaks of 10,000 per week during calendar year-end); ensure appeal, campaign, fund, and package codes are accurate so results can be tracked by solicitation. Import and validate gift data files from our caging vendor and other donation sources; perform quality assurance reviews, resolve exceptions before committing batches, and provide feedback on gift data files in coordination with the Associate Director, Data Operations. Create new constituent records and update existing records (addresses, names, contact preferences, and other information) based on gift information, returned mail, and donor correspondence. Maintain data hygiene by searching for and preventing duplicate records and flagging potential duplicates for merging. Balance and reconcile daily gift batches against deposit reports, and work with the Finance department to resolve discrepancies. Identify obstacles and risks for gift processing, document and escalate recurring issues, and recommend efficient and effective solutions. Collaborate with donor services colleagues when donor outreach is needed to address gift questions. Follow and maintain Project HOPE gift processing policies and procedures and ensure the safe and secure handling of donor information in alignment with the privacy policy. Provide backup coverage for gift processing and donor services colleagues when needed. Maintain supporting documentation and records related to gift processing. Document processes, keep procedure guides current, and share knowledge with gift processing colleagues to support training and continuity. Participate in special projects and perform other duties as assigned.

MINIMUM QUALIFICATIONS:

2+ years of hands-on experience with gift entry and/or gift processing in Raiser’s Edge NXT or Raiser’s Edge 7. Great attention to detail; able to process high volumes of gift data and audit own’s work with a high degree of accuracy. Working knowledge of gift processing practices, including batch entry, gift coding, and basic reconciliation. Highly organized and self-motivated, with a demonstrated track record of successfully working both independently and collaboratively as part of a team, and the ability to meet deadlines during high-volume periods (e.g., calendar year-end). Proficiency in Microsoft Excel, including sorting, filtering, and reviewing large data sets; familiarity with Microsoft Word and SharePoint. Ability to handle confidential donor and financial information with discretion.

PREFERRED QUALIFICATIONS:

Experience processing mass market fundraising data, such as direct mail, direct response, or high-volume online giving programs. Familiarity with caging or lockbox vendor files and with appeal, segment, and package coding structures. Experience with Raiser’s Edge NXT batch imports or ImportOmatic. Experience reconciling gift data between Raiser’s Edge and Financial Edge NXT or another accounting system. Previous experience with gift processing at a large nonprofit. Knowledge of basic fundraising and accounting principles. Bachelor’s Degree or higher in a related field.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment. Must be able to communicate in verbal and written form and must be able to travel internationally.

Work environment:

Typical office environment with exposure to a minimal noise level. Emergency deployments may be in resource-deprived environments with austere living conditions. Travel for extended periods may be by air and/or other modes of transportation. While international travel is not a regular part of every job, programmatic needs may require it intermittently. Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”

Salary range starts at $55,000 – 65,000 per year. Compensation for the role is dependent on several factors, including a candidate’s qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package, including health, dental, vision, and life insurance, 403(b), paid leave, and much more. For more information about our benefits, please visit our benefits page.

Due to the substantial number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.