FIELD SERVICE TECHNICIAN

Description The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.

• Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a Progressive machine at a customer’s site.
• Perform machine calibration services at customer’s site to assure compliance with original engineering specification.
• Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
• Offer technical support and guidance to customers via phone, email or onsite visit.
• Travel to customer sites as needed for maintenance, and troubleshooting. This position will require overnight stays. Primary travel Monday – Friday, home most weekends.
• Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
• Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at Progressive Surface or at the customer’s site.
• Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.

Requirements

High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required. · Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required. · Strong technical and mechanical troubleshooting skills. · Proficiency in using diagnostic tools and software. · Excellent communication and customer service skills. · Ability to work independently and manage time effectively. · CNC/PLC/ Industrial robot knowledge and proficiency preferred, but not required · Willingness to travel · Valid driver's license and a clean driving record. · Ability to obtain and hold a US passport.