Jobs in the United States

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Progressive Surface

FIELD SERVICE TECHNICIAN

Grand Rapids, MI, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Description The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.

Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a Progressive machine at a customer’s site.
Perform machine calibration services at customer’s site to assure compliance with original engineering specification.
Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
Offer technical support and guidance to customers via phone, email or onsite visit.
Travel to customer sites as needed for maintenance, and troubleshooting. This position will require overnight stays. Primary travel Monday – Friday, home most weekends.
Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at Progressive Surface or at the customer’s site.
Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.

Requirements

High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required. · Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required. · Strong technical and mechanical troubleshooting skills. · Proficiency in using diagnostic tools and software. · Excellent communication and customer service skills. · Ability to work independently and manage time effectively. · CNC/PLC/ Industrial robot knowledge and proficiency preferred, but not required · Willingness to travel · Valid driver's license and a clean driving record. · Ability to obtain and hold a US passport.

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Jobs in the United States