Workplace Operations Specialist

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Workplace Operations Specialist and help us do what we do best: propelling business forward.

The Workplace Operations Specialist supports the safe, efficient, and employee-focused operation of the American Fork office. This individual-contributor role coordinates facilities, vendors, workplace services, employee requests, technology, and small projects while serving as a key contact for employees, property management, service providers, and internal partners. The Workplace Operations Specialist works with moderate guidance, applies established procedures and sound judgment, and escalates higher-risk or nonstandard matters as appropriate.

In this role, you will:

• Support daily office operations and maintain a safe, clean, functional, welcoming, and professional workplace.
• Conduct routine workplace inspections and coordinate maintenance, repairs, furniture, equipment, access, security, parking, mail, shipping, supplies, waste, and other site services.
• Maintain accurate workplace records, inventories, procedures, service documentation, property information, and operational reports; support company-owned or leased vehicles where applicable.
• Coordinate cleaning, maintenance, food and beverage, security, pest control, waste, office supply, and other workplace vendors; monitor service quality, schedules, and contractual expectations and follow through on deficiencies.
• Assist with vendor sourcing, service comparisons, purchase requests, purchase orders, invoice validation, expense tracking, and cost control while identifying practical opportunities to improve service and efficiency.
• Serve as a responsive point of contact for employees, visitors, and internal stakeholders; prioritize workplace requests, communicate status, and ensure timely resolution.
• Coordinate workplace support for meetings, training, leadership visits, employee events, and other on-site activities in partnership with local leaders and cross-functional teams.
• Coordinate small workplace projects, office improvements, moves, reconfigurations, and furniture installations with manager oversight; maintain schedules, action lists, costs, risks, and status updates.
• Use Microsoft 365 and workplace systems for service requests, space and occupancy, access, purchasing, projects, reporting, and document management.
• Work across multiple workplace technology platforms used for space and occupancy management, lease administration, visitor management, access control, work orders and service requests, sustainability reporting, purchasing, project management, and operational reporting.
• Use AI-enabled tools, including Microsoft Copilot, to summarize information, improve communications, analyze data, and streamline routine work while protecting confidential information.
• Act as a knowledgeable local resource for workplace operations technology by helping colleagues and employees navigate supported systems and escalating complex technical issues to the appropriate internal team or external provider.
• Show curiosity and initiative in identifying opportunities to use AI, automation, and other digital technologies to improve employee experience, streamline workplace processes, reduce manual effort, improve data quality, and increase operational efficiency.
• Support health and safety, emergency preparedness, business continuity, accessibility, security, and required recordkeeping; report hazards and compliance concerns promptly and coordinate corrective action.
• Support sustainability initiatives, including recycling, waste reduction, energy conservation, and responsible purchasing.
• Handle employee, vendor, security, financial, and company information with appropriate discretion and confidentiality.
• Regular on-site presence and movement throughout the workplace are required.
• Occasional work outside standard business hours may be required for emergencies, maintenance, moves, events, or projects.
• Limited travel to other company locations may be required.

Your background:

• Bachelor’s degree in Facilities Management, Business Administration, Hospitality, Real Estate Operations, or a related field, or an equivalent combination of education and experience.
• Typically, 3 or more years of experience in workplace operations, facilities management, office services, hospitality, property operations, or a related field.
• Experience coordinating vendors, maintenance activities, workplace services, office projects, purchasing, invoices, or operational records.
• Working knowledge of office and facility operations, including maintenance, security, access, space, safety, employee services, and property management coordination.
• Proficiency with Microsoft 365 and the ability to quickly learn and effectively use workplace technology and AI-enabled tools.
• Strong customer service, communication, collaboration, and relationship-building skills.
• Sound judgment and the ability to resolve standard operational issues using established procedures and precedents, while escalating higher-risk or financially significant matters.
• Ability to manage competing priorities, work independently with moderate guidance, meet deadlines, and provide consistent follow-through.
• Practical analytical skills, including comparing options, reviewing costs, identifying risks, and recommending solutions.
• Attention to detail in documentation, invoice review, inventory, vendor monitoring, and project coordination.
• Composure and adaptability when responding to urgent requests, changing priorities, or workplace disruptions.
• Strong aptitude for technology and the ability to quickly learn, adopt, and effectively use new software platforms and digital workplace tools.
• Initiative, curiosity, and a continuous-improvement mindset.

Additionally, it would be beneficial if you have:

• Relevant facilities, safety, project management, sustainability, hospitality, or property operations training or certification.
• Experience with workplace platforms for space and occupancy management, lease administration, visitor management, access control, work orders, sustainability reporting, purchasing, project management, or operational reporting.
• Experience supporting office moves, furniture installations, employee events, emergency preparedness activities, or business continuity planning.
• Experience using AI, automation, or data-reporting tools to improve workplace processes and employee service.

Base Salary Range: $76,500 - $94,500 This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.

If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance.
• Competitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback.
• Flexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave.
• Employee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.

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