Jobs in the United States

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Added 2 mins ago
DU
Project Geotechnical Engineer
Delve Underground
Seattle, WA
- $116,014 to $145,018 USD / year
Delve Underground has an immediate opening for a Geotechnical Engineer with a minimum of six years of relevant experience to join our Seattle, Washington team delivering heavy civil…
Added 3 mins ago
TT
Forward Deployed Engineer
True Talent Solutions Partners
New York, NY
- $170,000 to $220,000 USD / year
On-site in New York, New York, five days per week, with occasional travel to client sites.
Added 3 mins ago
C
Senior Thermal Engineer
CesiumAstro
El Segundo, CA
- $140,000 to $168,000 USD / year
We are looking to add a Senior Thermal Engineer to our team. In this role you will lead the design, analysis, and verification of thermal systems and hardware for products and platforms.…
Added 5 mins ago
Technical Product Owner - Remote
CentralSquare Technologies
United States
We’re looking for an owner who understands the jobs-to-be-done on both sides of the handoff: the engineer who needs an unambiguous story to start building, the support analyst triaging a…
Added 6 mins ago
Superintendent - Municipal for Police and Fire Stations
Willmeng Construction
Phoenix, AZ
Monitor and track Assistant Superintendent/Field Engineer activities to ensure smooth progress and consistent field documentation.
Added 7 mins ago
Field Applications Engineer, Unmanned Solutions
TrellisWare Technologies
Huntsville, AL
Our Business Development Team is seeking a Field Applications Engineer - Unmanned Solutions. You would serve as a primary technical point of contact for TrellisWare’s customers, with a…
Added 7 mins ago
Field Applications Engineer, Unmanned Solutions
TrellisWare Technologies
Southern Pines, NC
Our Business Development Team is seeking a Field Applications Engineer - Unmanned Solutions. You would serve as a primary technical point of contact for TrellisWare’s customers, with a…
Added 9 mins ago
Energy Engineer I
Willdan
Remote, United States
As an Engineer I, the ideal applicant will be responsible for a variety of technical functions that will ensure our client’s programs and projects are executed using industry best practices…
Added 9 mins ago
Energy Engineer II
Willdan
Remote, United States
Willdan Energy Solutions (WES) is seeking an engineer with at least three years of professional experience conducting ASHRAE Level II energy audits that can manage projects and lead a small…
Added 10 mins ago
Artificial Intelligence Intern/Consultant for TxDOT, Austin
Pedigo Staffing Services
Austin, TX
Telework Policy: This position requires an onsite presence 4 to 5 days per week · Candidates must reside in the Austin area and be authorized to work in the United States
Added 11 mins ago
ER
Senior Consultant, Air Quality Compliance Engineer or Scientist
Environmental Resources Management, Inc.
Irvine, CA · Los Angeles, CA · Pasadena, CA · Scottsdale, AZ
- $87,240 to $108,285 USD / year
Field experience with data collection, air compliance monitoring, assessments, and permitting; experience with stormwater inspections, technical writing, SWPPP updates, HMBP prep, or…
Added 11 mins ago
Senior Mechanical Engineer
Panthalassa
Portland, OR
As a Senior Mechanical Engineer, you will spearhead the design of numerous mechanical components and assemblies that must withstand extreme loads and a harsh ocean environment. You will be…
Added 12 mins ago
Software Engineer II - Order Services (Java/Python) - Austin or Dallas, TX
HEB
Austin, TX
…day. Location: Austin or Dallas, TX (Onsite) As a Software Engineer II, you’ll deliver complex code solutions. You’ll contribute to overall system design, architecture, security,…
Added 13 mins ago
Environmental Test Engineer
INSPYR Solutions
Long Beach, CA
Seeking a Manufacturing Engineer II reporting to the Senior Manager of Environmental Test, to support the development of the systems that will be required for the design and build of…
Added 14 mins ago
Project Manager / Civil Engineer - Land Development
Psomas
Tucson, AZ
Mentorship & Development: Share technical knowledge and support the development of engineers and designers as appropriate to your experience.
Added 14 mins ago
ER
Senior Consultant, Air Quality Compliance Engineer or Scientist
Environmental Resources Management, Inc.
Irvine, CA · Los Angeles, CA · Pasadena, CA · Scottsdale, AZ
- $87,240 to $108,285 USD / year
Field experience with data collection, air compliance monitoring, assessments, and permitting; experience with stormwater inspections, technical writing, SWPPP updates, HMBP prep, or…
Added 15 mins ago
Cybersecurity Systems Sustainment Engineer - JCHK
Semper Valens Solutions
Lackland Air Force Base, TX
Hybrid (onsite at Forge location minimum 3–4 days per week)
Added 16 mins ago
L
Data Engineer
lhh
Woodland, CA
- $100,000 to $135,000 USD / year
Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or a related technical field; equivalent practical experience may be considered.
Added 16 mins ago
Engineering Design
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is currently recruiting for an Engineer Design to join our team at the Annapolis, MD location.
Added 16 mins ago
Principal Systems Engineer
CORP-Corporate Office
United States
Support project and program processes, reviews, and technical planning activities.
Added 16 mins ago
Sr. Principal Network Communications
CORP-Corporate Office
United States
Applicants must have an active U.S
Added 16 mins ago
Principal / Sr. Principal DevOps Engineer
CORP-Corporate Office
United States
Northrop Grumman Defense Systems (NGDS), Huntsville, AL is currently seeking a Principal or Sr. Principal DevOps Engineer. The successful candidates will demonstrate a broad skill set…
Added 16 mins ago
Manager Mechanical Engineering 2
CORP-Corporate Office
United States
…dual role encompassing both functional management (20%) and technical performance (80%) and will be responsible for the supervision of a Mechanical Engineering…
Added 16 mins ago
Systems Engineer – I&T
CORP-Corporate Office
United States
Experienced systems engineer providing technical leadership for cutting edge Emerging Capability Division’s programs, Development I&T, and Capabilities I&T activities. This role executes…
Added 16 mins ago
SkillBridge Internship Program is seeking our exceptional enlisted-military talent to join us as a Systems Engineer - 2
SP - Launch Vehicles
United States
…exceptional enlisted-military talent to join our team as a Systems Engineer - 2 to support the Systems Engineering & Integration Team (SE&IT) program. We are excited for you to join our…

Progress

Principal Technical Support Engineer

Remote, United States

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Job details

Experience: 8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Technical Support Engineer and help us do what we do best: propelling business forward. This is a remote position based in the United States. Progress Federal Solutions is a wholly owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, help protect national security, and much more. Progress Federal Solutions focuses on serving the U.S. Government and public sector. Our primary product is a highly differentiated data management platform that helps customers get more value from their enterprise data. We enable organizations to integrate their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more, visit https://www.progress.com/federal. We are seeking an experienced Principal Technical Support Engineer to join the Progress Federal Solutions Technical Support team. This is a senior, hands-on customer support role focused on helping U.S. Government customers operate mission-critical PDP environments. The engineer will own complex support cases from initial intake through resolution, diagnose technical, operational, and data-related issues, coordinate urgent incidents, and partner with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams. The successful candidate will serve as a technical leader and trusted problem-solver for customers operating complex database and data-management systems in on-premises, cloud, and restricted U.S. Government environments. The role requires strong PDP expertise, specifically in MarkLogic and Semaphore, enterprise infrastructure knowledge, data-platform troubleshooting skills, disciplined case management, clear customer communication, and the ability to troubleshoot effectively when direct system access or the electronic transfer of logs, data samples, and diagnostic information may be limited. Participation in scheduled holiday, weekend, and after-hours support coverage is required.

In this role you will:

Own U.S. Government customer support requests from intake through closure, including tickets received through dedicated support and urgent-support channels.
Triage severity and business impact, collect accurate environment and data-flow details, create support cases, and maintain complete customer and technical records.
Diagnose complex PDP issues, specifically involving MarkLogic and Semaphore, including installation, upgrades, clustering, forests, replication, backup and restore, security, performance, Linux, networking, and cloud deployments.
Diagnose issues involving enterprise data and metadata, including ingestion, transformation, modeling, indexing, search, query behavior, data quality, and movement across MarkLogic and connected systems, while maintaining appropriate handling of sensitive government data.
Assess how data architecture, volume, distribution, and access patterns may affect system behavior, reliability, and performance.
Provide timely, precise customer communications, including status, diagnostic requests, workarounds, recovery steps, and clear expectations for next actions.
Coordinate urgent incidents and troubleshooting calls with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams.
Escalate product defects and high-risk cases with reproducible evidence, business impact, and complete supporting information; track them to resolution.
Work effectively with restricted U.S. Government environments where direct access or electronic transfer of logs, screenshots, or data samples may be limited.
Monitor shared support channels, maintain continuity across handoffs, and participate in scheduled on-call, holiday, weekend, and after-hours coverage.
Identify recurring product, data, and operational issues and improve knowledge articles, troubleshooting guidance, intake checklists, and support processes.
Serve as a senior technical and procedural resource, mentor teammates, and help ensure consistent case quality and customer care.

Your background:

8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Demonstrated ownership of complex, customer-facing incidents and the ability to manage multiple cases without losing detail or momentum.
Deep understanding of database and distributed-system concepts such as clustering, replication, transactions, indexing, caching, backup and recovery, and high availability.
Experience troubleshooting enterprise data platforms, including data modeling, ingestion, transformation, metadata, indexing, search, data quality, and system-to-system data flows.
Ability to analyze the relationship between data characteristics, query patterns, application behavior, and platform performance.
Hands-on Linux troubleshooting, including services, processes, file systems, resource utilization, logs, and common command-line diagnostic tools.
Strong networking and security fundamentals, including TCP/IP, DNS, TLS/SSL, authentication, LDAP, SAML, Kerberos, and certificate troubleshooting.
Experience supporting Java, JavaScript, XQuery, SQL, JSON, XML, REST APIs, and client/server applications; MarkLogic and Semaphore experience is strongly preferred.
Experience with AWS and/or Azure deployments, including virtual machines, storage, networking, automation templates, and operational troubleshooting.
Ability to translate incomplete symptoms into a structured diagnostic plan and communicate clearly with both technical and nontechnical stakeholders.
Excellent written and verbal English communication, sound judgment during high-severity incidents, and a strong customer-service orientation.
Bachelor's degree in computer science, information systems, engineering, data science, or a related field preferred, or equivalent practical experience.
Must be a U.S. citizen due to being in the federal group.

Base Salary Range: $115,000 - $130,000 This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Medical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance.
Competitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback.
Flexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave.
Employee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.

Apply Now

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More about this job

Skills

Technical support
Data management
MarkLogic
Troubleshooting
Case management
Communication skills
Troubleshoot
Customer service
Linux
Database administration
Data modelling
DNS
LDAP
SAML
Oracle Java
JavaScript
xQuery
SQL
API development
AWS
Microsoft Azure
Computer science

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Work requirements

Jobs in the United States