Jobs in the United States

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Added 1 min ago
A
Senior Mainframe CICS Systems Programmer
ADP
San Dimas, CA
- $93,400 to $230,000 USD / year
ADP is hiring a Senior Mainframe CICS Systems Engineer
Added 2 mins ago
TW
Senior Staff R&D Engineer (Skywalker Sound)
The Walt Disney Company
Nicasio, CA
- $209,500 to $280,900 USD / year
The Skywalker Sound Development Group is seeking a highly accomplished Senior Staff R&D Engineer (AI/ML) to lead the development of transformative audio intelligence technologies for global…
Added 2 mins ago
Senior Test Engineer
MiniMed
Northridge, CA
Must Have: Minimum Requirements
Added 3 mins ago
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Software Systems Engineer 1
TEKsystems
Santa Ana, CA
- $20 to $30 USD / hour
…knowledge and a strong willingness to learn enterprise content management…
Added 3 mins ago
Sr Cybersecurity Engineer
Robert Half
Long Beach, CA
Our client is seeking a Senior Cybersecurity Engineer to lead security engineering, architecture, and operational security initiatives across enterprise systems, cloud platforms, and…
Added 3 mins ago
Systems Engineer 4 - Senior Ground Systems Engineer (MILSATCOM)
Insight Global
El Segundo, CA
One of our Aerospace and Defense clients is seeking a Senior Ground Systems Engineer to support the development, integration, verification, and testing of next-generation satellite ground…
Added 3 mins ago
Senior Mechanical Engineer
MKS Instruments Inc
Irvine, CA
As a Senior Mechanical Engineer at MKS Instruments, Irvine Systems, and a member of the Irvine Central Mechanical Engineering Team, you will partner with; Irvine Systems Engineering…
Added 3 mins ago
Technical Program Manager III, Technical Infrastructure, Cloud Systems
Google
Sunnyvale, CA
Experience owning end-to-end functional slices of infrastructure stack across distributed cluster management, cloud infrastructure, operating systems/virtualization, networking, and…
Added 3 mins ago
Principal Engineer - Security & Detections (Prisma AIRS)
Palo Alto Networks
Santa Clara, CA
…AI/ML infrastructure and high-performance, distributed backend systems. We are recruiting senior technical leaders to drive this architecture from the ground up across the following levels:…
Added 4 mins ago
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Senior RTL Design
Actalent
Santa Clara, CA
- $200,000 to $500,000 USD / year
We are seeking a highly skilled Senior RTL Design Engineer to join our team. You will play a pivotal role in designing, implementing, and optimizing RTL for key portions of the Velaura SoC.…
Added 4 mins ago
Technical Program Manager
Celestica
San Jose, CA
The Senior Staff Engineer, Program/Project Management is accountable for planning and directing design engineers and other technical engineers working on specific projects. They manage the…
Added 4 mins ago
Principal/Director, Technical Program Manager, AI Infrastructure Transformation
Google
San Jose, CA
15 years of experience in technical program management or engineering management, and 5 years of experience as a practicing software engineer.
Added 4 mins ago
DC
Sr. Software QA Engineer
Danaher Corporation
San Jose, CA
- $135,000 to $150,000 USD / year
The Senior Software QA Engineer is responsible for driving software quality strategy and comprehensive manual testing for key Molecular Devices software products, from sprint-level…
Added 4 mins ago
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Sr Software Engineer - Matching Platform
Uber
Sunnyvale, CA · San Francisco, CA
- $202,000 to $224,000 USD / year
…operate at the intersection of high-throughput distributed systems, dynamic geospatial routing, combinatorial optimization, and production machine learning infrastructure. As a Senior…
Added 4 mins ago
NATO Principal or Sr. Principal System Engineer
Northrop Grumman
San Diego, CA
Must have the ability to obtain and maintain Special Access Program (SAP) clearance within a reasonable amount of time as determined by business needs
Added 4 mins ago
Systems Engineer - Integrator (Principal or Senior Principal Level)
Northrop Grumman
San Diego, CA
Must have the ability to obtain and maintain US Government Secret or higher clearance · Must have the ability to obtain and maintain Special Access Program (SAP) clearance within a reasonable amount of time as determined by business needs
Added 4 mins ago
Principal/Senior Principal Engineer Software
Northrop Grumman
San Diego, CA
Northrop Grumman is seeking a LabVIEW/TestStand Software Engineer to develop innovative LabVIEW-centric solutions for production test systems supporting our CNI product line. In this role,…
Added 4 mins ago
Senior Product Designer, CRM & Industries Workflows (Technology)
ServiceNow, Inc.
San Diego, CA
…designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table,…
Added 4 mins ago
Senior Staff Software Engineer, JavaScript Runtime & Compilers
ServiceNow, Inc.
San Diego, CA
…production. This role requires deep expertise in compiler and runtime systems - you'll optimize execution engines, memory management, and performance at the systems…
Added 4 mins ago
Network Engineer III
Deloitte
Costa Mesa, CA · San Francisco, CA · Los Angeles, CA · San Jose, CA · San Diego, CA
3-5 years of relevant consulting or industry experience, including exposure to enterprise-class systems integration engagements
Added 5 mins ago
DevOps Platform Engineer
BOOZ, ALLEN & HAMILTON, INC.
San Diego, CA
Everyone is trying to "harness the cloud," but not everyone knows how. As a DevOps engineer, you're eager to develop, manage, and secure a container platform that meets your client's needs…
Added 6 mins ago
Senior Process Engineer - Plastic Extrusion Expertise Required
Illinois Tool Works
Itasca, IL
The Senior Process Engineer serves as the technical leader for extrusion, material conversion, and labeling processes across Hi-Cone's global manufacturing network. This role is responsible…
Added 10 mins ago
Job Profile AI Native Software Engineering Manager - Reinvention Center
Accenture LLP Company
955 Chesterbrook Blvd, MS
A senior engineer who can build and operate an entire production system. You work across application and product engineering, APIs and services, data, cloud infrastructure, DevSecOps,…
Added 20 mins ago
Senior Staff Enterprise Integration Architect
Zendesk, Inc.
Remote, United States
Zendesk is seeking an experienced Integration Architect or experienced engineer (Senior Staff Engineer) to lead the architecture and delivery of enterprise integration solutions across our…
Added 24 mins ago
Energy Engineer I
Willdan
Remote, United States
Willdan Energy Solutions (WES), part of Willdan Group, Inc. (NASDAQ: WLDN) is seeking an engineer with at least one year of professional experience conducting ASHRAE Level I or II energy…

Progress

Principal Technical Support Engineer

Remote, United States

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Job details

Experience: 8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Technical Support Engineer and help us do what we do best: propelling business forward. This is a remote position based in the United States. Progress Federal Solutions is a wholly owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, help protect national security, and much more. Progress Federal Solutions focuses on serving the U.S. Government and public sector. Our primary product is a highly differentiated data management platform that helps customers get more value from their enterprise data. We enable organizations to integrate their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more, visit https://www.progress.com/federal. We are seeking an experienced Principal Technical Support Engineer to join the Progress Federal Solutions Technical Support team. This is a senior, hands-on customer support role focused on helping U.S. Government customers operate mission-critical PDP environments. The engineer will own complex support cases from initial intake through resolution, diagnose technical, operational, and data-related issues, coordinate urgent incidents, and partner with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams. The successful candidate will serve as a technical leader and trusted problem-solver for customers operating complex database and data-management systems in on-premises, cloud, and restricted U.S. Government environments. The role requires strong PDP expertise, specifically in MarkLogic and Semaphore, enterprise infrastructure knowledge, data-platform troubleshooting skills, disciplined case management, clear customer communication, and the ability to troubleshoot effectively when direct system access or the electronic transfer of logs, data samples, and diagnostic information may be limited. Participation in scheduled holiday, weekend, and after-hours support coverage is required.

In this role you will:

Own U.S. Government customer support requests from intake through closure, including tickets received through dedicated support and urgent-support channels.
Triage severity and business impact, collect accurate environment and data-flow details, create support cases, and maintain complete customer and technical records.
Diagnose complex PDP issues, specifically involving MarkLogic and Semaphore, including installation, upgrades, clustering, forests, replication, backup and restore, security, performance, Linux, networking, and cloud deployments.
Diagnose issues involving enterprise data and metadata, including ingestion, transformation, modeling, indexing, search, query behavior, data quality, and movement across MarkLogic and connected systems, while maintaining appropriate handling of sensitive government data.
Assess how data architecture, volume, distribution, and access patterns may affect system behavior, reliability, and performance.
Provide timely, precise customer communications, including status, diagnostic requests, workarounds, recovery steps, and clear expectations for next actions.
Coordinate urgent incidents and troubleshooting calls with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams.
Escalate product defects and high-risk cases with reproducible evidence, business impact, and complete supporting information; track them to resolution.
Work effectively with restricted U.S. Government environments where direct access or electronic transfer of logs, screenshots, or data samples may be limited.
Monitor shared support channels, maintain continuity across handoffs, and participate in scheduled on-call, holiday, weekend, and after-hours coverage.
Identify recurring product, data, and operational issues and improve knowledge articles, troubleshooting guidance, intake checklists, and support processes.
Serve as a senior technical and procedural resource, mentor teammates, and help ensure consistent case quality and customer care.

Your background:

8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Demonstrated ownership of complex, customer-facing incidents and the ability to manage multiple cases without losing detail or momentum.
Deep understanding of database and distributed-system concepts such as clustering, replication, transactions, indexing, caching, backup and recovery, and high availability.
Experience troubleshooting enterprise data platforms, including data modeling, ingestion, transformation, metadata, indexing, search, data quality, and system-to-system data flows.
Ability to analyze the relationship between data characteristics, query patterns, application behavior, and platform performance.
Hands-on Linux troubleshooting, including services, processes, file systems, resource utilization, logs, and common command-line diagnostic tools.
Strong networking and security fundamentals, including TCP/IP, DNS, TLS/SSL, authentication, LDAP, SAML, Kerberos, and certificate troubleshooting.
Experience supporting Java, JavaScript, XQuery, SQL, JSON, XML, REST APIs, and client/server applications; MarkLogic and Semaphore experience is strongly preferred.
Experience with AWS and/or Azure deployments, including virtual machines, storage, networking, automation templates, and operational troubleshooting.
Ability to translate incomplete symptoms into a structured diagnostic plan and communicate clearly with both technical and nontechnical stakeholders.
Excellent written and verbal English communication, sound judgment during high-severity incidents, and a strong customer-service orientation.
Bachelor's degree in computer science, information systems, engineering, data science, or a related field preferred, or equivalent practical experience.
Must be a U.S. citizen due to being in the federal group.

Base Salary Range: $115,000 - $130,000 This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Medical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance.
Competitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback.
Flexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave.
Employee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.

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More about this job

Skills

Technical support
Data management
MarkLogic
Troubleshooting
Case management
Communication skills
Troubleshoot
Customer service
Linux
Database administration
Data modelling
DNS
LDAP
SAML
Oracle Java
JavaScript
xQuery
SQL
API development
AWS
Microsoft Azure
Computer science

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Work requirements

Jobs in the United States