Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 9 mins ago
Energy Engineer I
Willdan
Remote, United States
As an Engineer I, the ideal applicant will be responsible for a variety of technical functions that will ensure our client’s programs and projects are executed using industry best practices…
Added 9 mins ago
Energy Engineer II
Willdan
Remote, United States
Willdan Energy Solutions (WES) is seeking an engineer with at least three years of professional experience conducting ASHRAE Level II energy audits that can manage projects and lead a small…
Added 11 mins ago
ER
Senior Consultant, Air Quality Compliance Engineer or Scientist
Environmental Resources Management, Inc.
Irvine, CA · Los Angeles, CA · Pasadena, CA · Scottsdale, AZ
- $87,240 to $108,285 USD / year
Conduct regulatory applicability evaluations and implement compliance management systems.
Added 13 mins ago
Tooling Engineer
INSPYR Solutions
Long Beach, CA
Vast has multiple Tooling Engineer openings, reporting to the Senior Manager, Tooling, to support the development of the systems that will be required for the design and build of…
Added 14 mins ago
ER
Senior Consultant, Air Quality Compliance Engineer or Scientist
Environmental Resources Management, Inc.
Irvine, CA · Los Angeles, CA · Pasadena, CA · Scottsdale, AZ
- $87,240 to $108,285 USD / year
Conduct regulatory applicability evaluations and implement compliance management systems.
Added 16 mins ago
Staff SEIT Lead
CORP-Corporate Office
United States
The Staff SEIT Lead is responsible for directing the execution of the overall systems engineering, integration, and test (SEIT) effort on the program and is responsible for horizontal and…
Added 17 mins ago
Senior Software Engineer, AI Inference Asset Delivery Platform
Apple
Seattle, WA
Join the Apple Service Engineering (ASE) team and drive innovation that matters! The ASE team builds and provides systems and infrastructure that fuel Apple's services. As part of this…
Added 17 mins ago
Principal Technical Support Engineer
Progress
Remote, United States
We are seeking an experienced Principal Technical Support Engineer to join the Progress Federal Solutions Technical Support team. This is a senior, hands-on customer support role focused on…
Added 20 mins ago
Design Engineer III
Actalent
Mukilteo, WA
Job Title: Design Engineer IIIJob DescriptionThis Design Engineer III role sits within a fast-paced aerospace and defense environment focused on integrated missile and defense systems…
Added 20 mins ago
A
Senior Systems Engineer
Actalent
Mukilteo, WA
- $135,000 to $160,000 USD / year
Job Title: Systems EngineerLocation: Mukilteo, WAJob DescriptionThe Systems Engineer provides program-level technical leadership to mature complex aerospace and defense products from…
Added 20 mins ago
T
Lab IT Support Engineer
TEKsystems
Framingham, MA
- $50 USD / hour
Description- Our client is looking for an IT resource to help support MSAT team (Manufacturing, Science & Technology).- Support the end-user desktop including, but not limited to,…
Added 36 mins ago
Senior Cybersecurity Engineer
Larson Network Services, LLC
St. Louis, MO
Larson Financial Holdings LLC is seeking a proven Senior Cybersecurity Engineer to build and drive cybersecurity initiatives with an ownership mindset. The Senior Cybersecurity Engineer…
Added 37 mins ago
O
Site Reliability Engineer - OCI (Start Date: Feb 2027)
Oracle
Nashville, TN
- $59,100 to $118,200 USD / year
To be considered for a SRE position in OCI, you must possess the Objective Minimum Qualifications (OMQs) below
Added 48 mins ago
Hybrid South Carolina Cloud Engineer – Managed IT Services (5544)
SMX
Columbia, SC · Hollywood, MD
We are looking for a skilled Cloud Engineer to join our State and Local Platforms and Data Managed Services team. As a core member of our operations group, you will work across multiple…
Added 57 mins ago
D
Staff Software Engineer, Console
Deepgram
Remote, United States
- $276,800 to $307,500 USD / year
…day. Our speech models and real-time infrastructure power AI systems that keep up with the way people actually speak. More than 5,000 organizations run conversational voice AI on Deepgram…
Added 58 mins ago
Engineer IV
Hill Minimal 112022
Los Angeles, CA
Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our…
Added 1 hour ago
Forward Deployed Engineer (Real Estate)
RealPage, Inc.
Richardson, TX
An asset management team that answers the same portfolio questions every month by hand, out of four systems, into a deck.
Added 1 hour ago
Front-End Engineer II, AWS Agentic WorkSpaces - WorkSpaces Admin and Builder CX
Amazon Development Center U.S., Inc.
Seattle, WA
…generative AI directly into our consoles and SDK. As a Front End Engineer, you will build the customer-facing surfaces of our agentic harness - the always-on platform layer that hosts our…
Added 1 hour ago
Automation Engineer, Project Manager
BOCCARD
Riverton, UT
Establish a regular client contact and document each meeting
Added 1 hour ago
AP
Maintenance Supervisor - Savina
Action Property Management
San Diego, CA
- $50 to $55 USD / hour
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and…
Added 1 hour ago
Models Based Systems Engineer
Arcfield
Chantilly, VA
To engineer increasingly complex systems and capabilities, the government is transforming legacy systems engineering methods and processes. Central to the transformation is the adoption of…
Added 1 hour ago
Model Based Systems Engineer
Arcfield
Chantilly, VA
To engineer increasingly complex systems and capabilities, the government is transforming legacy systems engineering methods and processes. Central to the transformation is the adoption of…
Added 1 hour ago
Senior Design Engineer - Civil
Fluor Careers
Houston, TX
…but not limited to: site development and grading, drainage systems, street design, stormwater management, erosion and sediment control, SWPPP, underground utility design including wet and…
Added 1 hour ago
Lead Consultant - Fire and Life Safety Engineer
WSP
Arlington, VA · New York, NY · Pittsburgh, PA · San Antonio, TX · Decatur, AL · Meridian, ID · Denver, CO · San Diego, CA · Tacoma, WA · NY · Huntsville, AL
PE registration required
Added 1 hour ago
Manufacturing Systems Analyst
Tokai Carbon GE LLC
Ozark, AR
The Manufacturing Engineer will develop and test the design of production machinery and will identify, recommend and implement solutions to production problems related to materials,…

Progress

Principal Technical Support Engineer

Remote, United States

Apply on jobs.jobvite.com About employer

Applications open in a new tab.

Job details

Experience: 8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Technical Support Engineer and help us do what we do best: propelling business forward. This is a remote position based in the United States. Progress Federal Solutions is a wholly owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, help protect national security, and much more. Progress Federal Solutions focuses on serving the U.S. Government and public sector. Our primary product is a highly differentiated data management platform that helps customers get more value from their enterprise data. We enable organizations to integrate their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more, visit https://www.progress.com/federal. We are seeking an experienced Principal Technical Support Engineer to join the Progress Federal Solutions Technical Support team. This is a senior, hands-on customer support role focused on helping U.S. Government customers operate mission-critical PDP environments. The engineer will own complex support cases from initial intake through resolution, diagnose technical, operational, and data-related issues, coordinate urgent incidents, and partner with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams. The successful candidate will serve as a technical leader and trusted problem-solver for customers operating complex database and data-management systems in on-premises, cloud, and restricted U.S. Government environments. The role requires strong PDP expertise, specifically in MarkLogic and Semaphore, enterprise infrastructure knowledge, data-platform troubleshooting skills, disciplined case management, clear customer communication, and the ability to troubleshoot effectively when direct system access or the electronic transfer of logs, data samples, and diagnostic information may be limited. Participation in scheduled holiday, weekend, and after-hours support coverage is required.

In this role you will:

Own U.S. Government customer support requests from intake through closure, including tickets received through dedicated support and urgent-support channels.
Triage severity and business impact, collect accurate environment and data-flow details, create support cases, and maintain complete customer and technical records.
Diagnose complex PDP issues, specifically involving MarkLogic and Semaphore, including installation, upgrades, clustering, forests, replication, backup and restore, security, performance, Linux, networking, and cloud deployments.
Diagnose issues involving enterprise data and metadata, including ingestion, transformation, modeling, indexing, search, query behavior, data quality, and movement across MarkLogic and connected systems, while maintaining appropriate handling of sensitive government data.
Assess how data architecture, volume, distribution, and access patterns may affect system behavior, reliability, and performance.
Provide timely, precise customer communications, including status, diagnostic requests, workarounds, recovery steps, and clear expectations for next actions.
Coordinate urgent incidents and troubleshooting calls with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams.
Escalate product defects and high-risk cases with reproducible evidence, business impact, and complete supporting information; track them to resolution.
Work effectively with restricted U.S. Government environments where direct access or electronic transfer of logs, screenshots, or data samples may be limited.
Monitor shared support channels, maintain continuity across handoffs, and participate in scheduled on-call, holiday, weekend, and after-hours coverage.
Identify recurring product, data, and operational issues and improve knowledge articles, troubleshooting guidance, intake checklists, and support processes.
Serve as a senior technical and procedural resource, mentor teammates, and help ensure consistent case quality and customer care.

Your background:

8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Demonstrated ownership of complex, customer-facing incidents and the ability to manage multiple cases without losing detail or momentum.
Deep understanding of database and distributed-system concepts such as clustering, replication, transactions, indexing, caching, backup and recovery, and high availability.
Experience troubleshooting enterprise data platforms, including data modeling, ingestion, transformation, metadata, indexing, search, data quality, and system-to-system data flows.
Ability to analyze the relationship between data characteristics, query patterns, application behavior, and platform performance.
Hands-on Linux troubleshooting, including services, processes, file systems, resource utilization, logs, and common command-line diagnostic tools.
Strong networking and security fundamentals, including TCP/IP, DNS, TLS/SSL, authentication, LDAP, SAML, Kerberos, and certificate troubleshooting.
Experience supporting Java, JavaScript, XQuery, SQL, JSON, XML, REST APIs, and client/server applications; MarkLogic and Semaphore experience is strongly preferred.
Experience with AWS and/or Azure deployments, including virtual machines, storage, networking, automation templates, and operational troubleshooting.
Ability to translate incomplete symptoms into a structured diagnostic plan and communicate clearly with both technical and nontechnical stakeholders.
Excellent written and verbal English communication, sound judgment during high-severity incidents, and a strong customer-service orientation.
Bachelor's degree in computer science, information systems, engineering, data science, or a related field preferred, or equivalent practical experience.
Must be a U.S. citizen due to being in the federal group.

Base Salary Range: $115,000 - $130,000 This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Medical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance.
Competitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback.
Flexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave.
Employee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.

Apply Now

Apply on jobs.jobvite.com About employer

More about this job

Skills

Technical support
Data management
MarkLogic
Troubleshooting
Case management
Communication skills
Troubleshoot
Customer service
Linux
Database administration
Data modelling
DNS
LDAP
SAML
Oracle Java
JavaScript
xQuery
SQL
API development
AWS
Microsoft Azure
Computer science

Report this job

Work requirements

Jobs in the United States