Jobs in the United States

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Added 1 min ago
Software Engineer II - Order Services (Java/Python) - Austin or Dallas, TX
HEB
Austin, TX
…day. Location: Austin or Dallas, TX (Onsite) As a Software Engineer II, you’ll deliver complex code solutions. You’ll contribute to overall system design, architecture, security,…
Added 1 min ago
Staff Software Engineer, Enterprise
Toast
Remote, United States
Toast is looking for a Staff Software engineer to lead our Enterprise Sports & Entertainment team. You will get to work across the entire Toast platform, including our POS, backend, and…
Added 2 mins ago
Environmental Test Engineer
INSPYR Solutions
Long Beach, CA
Seeking a Manufacturing Engineer II reporting to the Senior Manager of Environmental Test, to support the development of the systems that will be required for the design and build of…
Added 2 mins ago
Tooling Engineer
INSPYR Solutions
Long Beach, CA
Vast has multiple Tooling Engineer openings, reporting to the Senior Manager, Tooling, to support the development of the systems that will be required for the design and build of…
Added 3 mins ago
Manufacturing Engineer
John Deere
Waterloo, IA
Act as a departmental Manufacturing Engineer (ME) in driving improvements to support our Distinctive Product Quality initiatives, drive continuous improvements in delivery, uptime, cost and…
Added 3 mins ago
Quality Engineer
John Deere
Waterloo, IA
As a Quality Engineer for John Deere - Tractor Operations located in Waterloo, IA you will:
Added 5 mins ago
Mechanical Design Engineer / Principal Mechanical Design Engineer
CORP-Corporate Office
United States
Must have experience developing mechanical designs using tools such as CATIA V5, SolidWorks, NX, AutoCAD, or similar design software tools
Added 5 mins ago
Engineer Electronics – Manufacturing Engineering (RF) 2/3
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is looking for you to join us as an Engineer Electronics – Manufacturing Engineering (RF) based on-site in Rolling Meadows, IL.
Added 5 mins ago
Systems Engineer / Principal Systems Engineer - Modeling & Simulation
CORP-Corporate Office
United States
Must have an active U.S
Added 5 mins ago
Staff SEIT Lead
CORP-Corporate Office
United States
…have the opportunity to support efforts on both concept and product development to deliver key solutions to our customers. This position covers a wide variety of aspects within the Systems…
Added 5 mins ago
Staff Engineer Systems
CORP-Corporate Office
United States
Support multidisciplinary engineering teams throughout the systems engineering lifecycle, from concept development and requirements definition through integration, verification, validation,…
Added 5 mins ago
Systems Engineer – I&T
CORP-Corporate Office
United States
Experienced systems engineer providing technical leadership for cutting edge Emerging Capability Division’s programs, Development I&T, and Capabilities I&T activities. This role executes…
Added 5 mins ago
Modeling & Simulation Systems Engineer
CORP-Corporate Office
United States
…and experts to implement those algorithms into a system or product. The candidate should have proficiency in software languages such as MATLAB and Python and familiarity with software…
Added 5 mins ago
Principal/Sr. Principal Modeling & Simulation Systems Engineer
CORP-Corporate Office
United States
…and experts to implement those algorithms into a system or product. The candidate should have proficiency in software languages such as MATLAB and Python and familiarity with software…
Added 5 mins ago
SkillBridge Internship Program is seeking our exceptional enlisted-military talent to join us as a Systems Engineer - 2
SP - Launch Vehicles
United States
…comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history,…
Added 5 mins ago
2027 Associate Engineer Signature Management and Survivability / Engineer Signature Management and Survivability
Northrop Grumman
United States
Associate Engineer Product Support: $83,800.00 to $125,800.00
Added 5 mins ago
Principal/Sr. Principal Engineer Microelectronic Semiconductors
CORP-Corporate Office
United States
The Microelectronic Semiconductor Metals Process Engineer will provide senior fabrication support and technical direction for a wide range of metals processes and tools for semiconductor…
Added 5 mins ago
Senior Principal RF Microwave Design Engineer
CORP-Corporate Office
United States
The designer must have good communication and presentation skills
Added 6 mins ago
Senior Software Engineer, AI Inference Asset Delivery Platform
Apple
Seattle, WA
…Cloud Compute in the cloud. We're looking for a Senior Software Engineer to lead the shift from repository-based asset intake to a service-oriented platform that delivers client assets to…
Added 6 mins ago
Principal Technical Support Engineer
Progress
Remote, United States
We are seeking an experienced Principal Technical Support Engineer to join the Progress Federal Solutions Technical Support team. This is a senior, hands-on customer support role focused on…
Added 6 mins ago
Mechanical Engineer IV, Robotics
Applied Materials, Inc
Santa Clara, CA
As a Mechanical Engineer, you’ll leverage your strong foundation in physics, mathematics, and materials science to process and resolve mechanical problems, design and implement custom…
Added 6 mins ago
New Product manufacturing Engineer II
Applied Materials, Inc
Austin, TX
…ITO, and operational efficiency improvement feedback to new product development team to drive cost, quality, and cycle time…
Added 9 mins ago
Design Engineer III
Actalent
Mukilteo, WA
Job Title: Design Engineer IIIJob DescriptionThis Design Engineer III role sits within a fast-paced aerospace and defense environment focused on integrated missile and defense systems…
Added 9 mins ago
A
Senior Systems Engineer
Actalent
Mukilteo, WA
- $135,000 to $160,000 USD / year
Job Title: Systems EngineerLocation: Mukilteo, WAJob DescriptionThe Systems Engineer provides program-level technical leadership to mature complex aerospace and defense products from…
Added 10 mins ago
Senior Cybersecurity Engineer
Phoenix Operations Group
Charleston, SC
Must possess an active U.S

Progress

Principal Technical Support Engineer

Remote, United States

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Job details

Experience: 8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Technical Support Engineer and help us do what we do best: propelling business forward. This is a remote position based in the United States. Progress Federal Solutions is a wholly owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, help protect national security, and much more. Progress Federal Solutions focuses on serving the U.S. Government and public sector. Our primary product is a highly differentiated data management platform that helps customers get more value from their enterprise data. We enable organizations to integrate their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI. To learn more, visit https://www.progress.com/federal. We are seeking an experienced Principal Technical Support Engineer to join the Progress Federal Solutions Technical Support team. This is a senior, hands-on customer support role focused on helping U.S. Government customers operate mission-critical PDP environments. The engineer will own complex support cases from initial intake through resolution, diagnose technical, operational, and data-related issues, coordinate urgent incidents, and partner with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams. The successful candidate will serve as a technical leader and trusted problem-solver for customers operating complex database and data-management systems in on-premises, cloud, and restricted U.S. Government environments. The role requires strong PDP expertise, specifically in MarkLogic and Semaphore, enterprise infrastructure knowledge, data-platform troubleshooting skills, disciplined case management, clear customer communication, and the ability to troubleshoot effectively when direct system access or the electronic transfer of logs, data samples, and diagnostic information may be limited. Participation in scheduled holiday, weekend, and after-hours support coverage is required.

In this role you will:

Own U.S. Government customer support requests from intake through closure, including tickets received through dedicated support and urgent-support channels.
Triage severity and business impact, collect accurate environment and data-flow details, create support cases, and maintain complete customer and technical records.
Diagnose complex PDP issues, specifically involving MarkLogic and Semaphore, including installation, upgrades, clustering, forests, replication, backup and restore, security, performance, Linux, networking, and cloud deployments.
Diagnose issues involving enterprise data and metadata, including ingestion, transformation, modeling, indexing, search, query behavior, data quality, and movement across MarkLogic and connected systems, while maintaining appropriate handling of sensitive government data.
Assess how data architecture, volume, distribution, and access patterns may affect system behavior, reliability, and performance.
Provide timely, precise customer communications, including status, diagnostic requests, workarounds, recovery steps, and clear expectations for next actions.
Coordinate urgent incidents and troubleshooting calls with customers, Progress Support, Engineering, Product Management, Professional Services, and account teams.
Escalate product defects and high-risk cases with reproducible evidence, business impact, and complete supporting information; track them to resolution.
Work effectively with restricted U.S. Government environments where direct access or electronic transfer of logs, screenshots, or data samples may be limited.
Monitor shared support channels, maintain continuity across handoffs, and participate in scheduled on-call, holiday, weekend, and after-hours coverage.
Identify recurring product, data, and operational issues and improve knowledge articles, troubleshooting guidance, intake checklists, and support processes.
Serve as a senior technical and procedural resource, mentor teammates, and help ensure consistent case quality and customer care.

Your background:

8+ years of enterprise software technical support, production operations, systems engineering, database administration, data-platform operations, or equivalent experience.
Demonstrated ownership of complex, customer-facing incidents and the ability to manage multiple cases without losing detail or momentum.
Deep understanding of database and distributed-system concepts such as clustering, replication, transactions, indexing, caching, backup and recovery, and high availability.
Experience troubleshooting enterprise data platforms, including data modeling, ingestion, transformation, metadata, indexing, search, data quality, and system-to-system data flows.
Ability to analyze the relationship between data characteristics, query patterns, application behavior, and platform performance.
Hands-on Linux troubleshooting, including services, processes, file systems, resource utilization, logs, and common command-line diagnostic tools.
Strong networking and security fundamentals, including TCP/IP, DNS, TLS/SSL, authentication, LDAP, SAML, Kerberos, and certificate troubleshooting.
Experience supporting Java, JavaScript, XQuery, SQL, JSON, XML, REST APIs, and client/server applications; MarkLogic and Semaphore experience is strongly preferred.
Experience with AWS and/or Azure deployments, including virtual machines, storage, networking, automation templates, and operational troubleshooting.
Ability to translate incomplete symptoms into a structured diagnostic plan and communicate clearly with both technical and nontechnical stakeholders.
Excellent written and verbal English communication, sound judgment during high-severity incidents, and a strong customer-service orientation.
Bachelor's degree in computer science, information systems, engineering, data science, or a related field preferred, or equivalent practical experience.
Must be a U.S. citizen due to being in the federal group.

Base Salary Range: $115,000 - $130,000 This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Medical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance.
Competitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback.
Flexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave.
Employee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.

Apply Now

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More about this job

Skills

Technical support
Data management
MarkLogic
Troubleshooting
Case management
Communication skills
Troubleshoot
Customer service
Linux
Database administration
Data modelling
DNS
LDAP
SAML
Oracle Java
JavaScript
xQuery
SQL
API development
AWS
Microsoft Azure
Computer science

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Work requirements

Jobs in the United States