Jobs in the United States

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181932 - Senior Software Engineer
TEKsystems
Merrimack, NH
- $60 to $65 USD / hour
Added 1 min ago
Sales Operations Manager
Celestica
Merrimack, NH
The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit. The…
Added 1 min ago
Club Manager
BJs Wholesale Club
Nashua, NH
The Club Manager is the leader of a BJ's club. Responsible for leading the operations and profitability of the club, delivering on company strategic priorities, providing market-leading…
Added 1 min ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Concord, NH
…high-ownership engineering team that partners closely with Sales Operations, Account Management, Billing, and Institutional Operations to unlock revenue, improve forecasting, and create…
Added 1 min ago
ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
EY
Concord, NH
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements,…
Added 1 min ago
O
Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Concord, NH
- $89,200 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is building the future of cloud operations through Incident Response Center as a Service (IRCaaS), a strategic initiative focused on transforming incident…
Added 1 min ago
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Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Concord, NH
- $79,200 to $209,500 USD / year
You will partner with networking, control-plane, infrastructure, security, and operations teams to build fault-tolerant distributed systems with strong tenant isolation and safe deployment…
Added 1 min ago
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Senior Databricks Engineer
Pacific Northwest National Laboratory
Concord, NH
- $133,100 USD / year
…reimagining the digital workplace. We empower research and streamline operations - making both faster, smarter, and more efficient - so our professionals can tackle some of the world's…
Added 1 min ago
Software Engineering, Team Manager
Pearson
Concord, NH
…three opportunities across Vue Testing Services, OnVue Exam Developer and Test Delivery in United States. You will combine people leadership, delivery oversight, technical judgement and…
Added 1 min ago
O
Senior Project Manager- Life Sciences Research Services
Oracle
Concord, NH
- $81,700 to $166,100 USD / year
Added 1 min ago
Senior Director, Medical Affairs Strategy & Launch--Hematology
Sumitomo Pharma
Concord, NH
Added 1 min ago
National Channel Director, Consulting & Ecosystem Partnerships
Zayo
Concord, NH
· Partner with Sales, Channel, Marketing, Product Management, Operations, and Executive Leadership to execute strategic growth initiatives.
Added 1 min ago
Technical Analyst I
Indeed
Concord, NH
Maintain clear documentation, reproducible workflows, and organized technical artifacts to support scalable operations.
Added 1 min ago
Lead Product Owner - Edge
Lumen
Concord, NH
Partnering across Product Management, Architecture, Engineering, Security, Operations, Sales, and Customer Experience, this leader sets product priorities, resolves tradeoffs, and ensures…
Added 1 min ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Concord, NH
- $114,600 to $234,600 USD / year
…authority, and remain deeply hands-on in design, code, reviews, operations, and incident follow-up. The ideal candidate combines deep distributed systems experience with practical AI-native…
Added 1 min ago
Executive Assistant, Product Marketing (Remote)
CrowdStrike
Concord, NH
Added 1 min ago
Senior Solutions Architect
Amentum
Concord, NH
Experience across relevant domains such as systems engineering, mission IT, cloud, cybersecurity, operations and maintenance, or mission support.
Added 1 min ago
Customer Experience & Value Manager
Fello
Remote, United States
Provide strategic guidance and coaching – Understand customer business operations, identify process inefficiencies, and recommend practical changes that improve results.
Added 2 mins ago
M
Regional Sales Manager - Northeast
MCM
Remote, United States
- $100,000 to $250,000 USD / year
MCM Technology has spent 20+ years building the intelligent operations readiness platform trusted by public safety agencies nationwide. What started as a small family business building…
Added 2 mins ago
M
Regional Sales Manager - Midwest
MCM
Remote, United States
- $100,000 to $250,000 USD / year
MCM Technology has spent 20+ years building the intelligent operations readiness platform trusted by public safety agencies nationwide. What started as a small family business building…
Added 2 mins ago
M
Regional Sales Manager - Mid-Atlantic
MCM
Remote, United States
- $100,000 to $250,000 USD / year
MCM Technology has spent 20+ years building the intelligent operations readiness platform trusted by public safety agencies nationwide. What started as a small family business building…
Added 2 mins ago
Cashier/Food Service Worker
Sodexo
CHICO, CA
Added 2 mins ago
Utility Worker
Sodexo
TAHLEQUAH, OK
What You’ll Do: As a Utility Worker at Sodexo, you will support kitchen and facility operations by maintaining cleanliness, sanitation, and organization throughout food production and…
Added 2 mins ago
Executive Director, VBC Analytics Shared Services, Reporting & Technology
CVS Shared Services Resources LLC
Hartford, CT
…Economics, Finance, Technology, Product, Interoperability, and Operations to deliver scalable, enterprise-wide capabilities supporting VBC growth and…
Added 4 mins ago
Principal AI Software Architect
Cass Information Systems
Columbus, OH
…supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is…

Closed listing

Progress Residential

Supervisor Service Coordination

Tempe, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.

Job Summary:

The Supervisor Service Coordination (SSC) leads a team of Resident Service Coordinators (SC) overseeing the day-to-day handling of resident inquiries, cases, and work order coordination for single-family rental properties. This role coaches and develops coordinators, resolves escalated resident concerns, and ensures the team meets service level and quality standards. They partner with vendors, technicians, and market service leadership to keep work orders moving and residents informed.

Essential Functions:

Supervises and coaches a team of Service Coordinators handling resident calls, emails, and cases from intake through resolution.
Serves as the Service Coordinator escalation point for unresolved resident concerns, providing accurate information and de-escalating high-priority issues
Exercise sound judgement and autonomy in resolving customer concerns within company guidelines, always striving to provide the best possible experience
Ensures resident follow-up is documented in systems to maintain transparency across departments
Monitors the service case queue and work order pipeline to ensure requests are assigned, tracked, and resolved within SLA.
Ensures Service Coordinators receive and manage work order scheduling, rescheduling, and coordinates all necessary work orders in the service request system.
Manages process for obtaining photos, reviewing resident responsible work orders, assisting market operations with past due work orders.
Conducts regular quality reviews, call and case audits, and performance coaching for direct reports.
Assists in onboarding and training new coordinators on process, systems, and best practices.
Partners with vendors, technicians, and market service leadership to confirm timely, high-quality completion of work orders.
Identifies trends in case volume and type, and proactively recommends process improvements to streamline service operations.
Escalates unresolved or high-risk issues to the Manager Service Coordination.
Performs other duties as assigned in the best interest of residents and the company.

Qualifications:

High school diploma or GED required; Associate's degree preferr
3 years of experience in property management, maintenance, or a call center environment (single-family, multi-family, or military housing) required; prior experience as a Service Coordinator or similar resident-facing role preferred.
Prior experience coaching, training, or leading others preferred.
Excellent verbal and written communication skil
Strong leadership, coaching, and conflict-resolution skills.
Proficient in MS Office, Outlook, and internet applications; comfortable learning new technology.
Familiarity with call center or maintenance metrics, reporting, and dashboards.
Strong problem-solving skills and sound judgment on significant customer issues.
Valid Driver's License required.
Bilingual (Spanish) a plus.
Ability to work a flexible schedule, including weekends.

What you can expect from us:

Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

About employer

More about this job

Skills

Leadership
Manage work
Scheduling
Coaching
Onboarding
Lead others
Communication skills
Conflict resolution
Microsoft Office
Microsoft Outlook
Reporting
Problem solving
Valid driver's licence
Bilingualism

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