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Added 1 min ago
AIC Work Programs Support, Office Specialist 2 (Madras)
Department of Corrections
United States
…environment, enjoys keeping operations running smoothly, and wants to support meaningful work programs that help change lives? The Adult in Custody (AIC) Work Program at Deer Ridge…
Added 1 min ago
Project Coordinator, Information Systems Specialist 5 (Salem)
Department of Corrections
United States
An associate’s degree in computer science or information technology, OR completion of a two (2) year accredited vocational training program in information technology AND two (2) years of…
Added 5 mins ago
BC
Neurodiversity Peer Mentor Support
Bellevue College
Bellevue, WA
- From $2,807.25 USD / month
The Neurodiversity Peer Mentor Support position supports the work of lower-level part-time staff and provides direct student services as needed, on a drop-in basis, as a peer mentor, and as…
Added 6 mins ago
Dual Director of Sales
Lodging Dynamics
Fort Lauderdale, FL
Serves as the sales contact for the General Manager, Revenue Management, Sales Support team, and Catering Sales leaders.
Added 7 mins ago
Data Engineer
IQ Sig
Alexandria, VA
…cybersecurity directives. Partner with the Information System Security Manager (ISSM) and engineering teams to support system authorizations (ATO/IATT) and enforce data-at-rest/in-transit…
Added 8 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Lauderdale, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 8 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Miami, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 9 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Jacksonville, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 9 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Tampa, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 9 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Fort Myers, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 9 mins ago
Business Intelligence Systems Management #12
Delan Associates, Inc
Pensacola, FL
…leadership, vision, and direction for data warehouse systems, in support of the enterprise’s business objectives and…
Added 10 mins ago
IC
Developmental Technicians (R / HVAC)
Intellisource Colorado LLC
Owosso, MI
- $43,680 to $58,240 USD / year
…Working under the guidance of the local General Maintenance Manager, you'll follow established schedules and guidelines, performing inspections, cleaning, and repairs to keep everything…
Added 10 mins ago
IC
Developmental Technicians (General Facilities Maintenance)
Intellisource Colorado LLC
Rome, NY
- $43,680 to $58,240 USD / year
…Working under the guidance of the local General Maintenance Manager, you'll follow established schedules and guidelines, performing inspections, cleaning, and repairs to keep everything…
Added 19 mins ago
L
Sales Floor Dept Supervisor - Paint
Lowes
Poughkeepsie, NY
- $24 to $25 USD / hour
Providing resources and tools to support those directly helping customers provide the best service.
Added 19 mins ago
Case Manager Substance Use Counselor - Mental Health 180
Main Template
Santa Ana, CA
The Case Manager Substance Use Counselor Certified serves as the primary support and case manager for individuals with mental illness by assisting them to live as independently as possible…
Added 20 mins ago
District HR Business Partner
Lowes
Elkridge, MD
…Centers of Expertise (COEs) to craft, select, implement, and/or support solutions (e.g., team or individual assessments, manager assimilations, team building events, coaching, customized…
Added 21 mins ago
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Retail Sales Associate
FIGS
Aventura, FL
- $16 to $18 USD / hour
FIGS is looking for an 100% awesome, capable, experienced Community Hub Associates. As a Community Hub Associate, you will represent the FIGS brand, blending customer service with essential…
Added 21 mins ago
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Retail Embroidery Associate
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Aventura, FL
- $16 to $18 USD / hour
…machines. This position reports directly to the Store General…
Added 25 mins ago
Front Office Director
Strider Hotel
Boston, MA
Assistant General Manager – General Manager – Area General Manager
Added 27 mins ago
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Accounting Technician 3 (PCN 10-0225)
State of Alaska
Anchorage, AK
- $31.54 USD / hour
The Department of Natural Resources Support Services Division is recruiting an Accounting Technician 3 in Anchorage.
Added 28 mins ago
Events and Promotions Manager
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The Events and Promotions Manager leads the planning and execution of Rural King’s promotional campaigns, store events, sponsorships, and community engagement initiatives. This role…
Added 29 mins ago
Associate Product Manager
Rho
New York City, NY
…books – all in one connected platform backed by real human…
Added 29 mins ago
Production Supervisor
NOVO Health Services, LLC
Madison, TN
…Madison, TN. This newly created leadership role was added to support increased production volume and our seven-day operation, ensuring the plant is staffed, equipment is running at peak…
Added 29 mins ago
General Manager - Automotive Manufacturing
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C. Lead and direct both strategic planning and tactical execution of manufacturing, manufacturing support, and administration functions.
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Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.

Closed listing

Progress Residential

Supervisor Service Coordination

Tempe, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.

Job Summary:

The Supervisor Service Coordination (SSC) leads a team of Resident Service Coordinators (SC) overseeing the day-to-day handling of resident inquiries, cases, and work order coordination for single-family rental properties. This role coaches and develops coordinators, resolves escalated resident concerns, and ensures the team meets service level and quality standards. They partner with vendors, technicians, and market service leadership to keep work orders moving and residents informed.

Essential Functions:

Supervises and coaches a team of Service Coordinators handling resident calls, emails, and cases from intake through resolution.
Serves as the Service Coordinator escalation point for unresolved resident concerns, providing accurate information and de-escalating high-priority issues
Exercise sound judgement and autonomy in resolving customer concerns within company guidelines, always striving to provide the best possible experience
Ensures resident follow-up is documented in systems to maintain transparency across departments
Monitors the service case queue and work order pipeline to ensure requests are assigned, tracked, and resolved within SLA.
Ensures Service Coordinators receive and manage work order scheduling, rescheduling, and coordinates all necessary work orders in the service request system.
Manages process for obtaining photos, reviewing resident responsible work orders, assisting market operations with past due work orders.
Conducts regular quality reviews, call and case audits, and performance coaching for direct reports.
Assists in onboarding and training new coordinators on process, systems, and best practices.
Partners with vendors, technicians, and market service leadership to confirm timely, high-quality completion of work orders.
Identifies trends in case volume and type, and proactively recommends process improvements to streamline service operations.
Escalates unresolved or high-risk issues to the Manager Service Coordination.
Performs other duties as assigned in the best interest of residents and the company.

Qualifications:

High school diploma or GED required; Associate's degree preferr
3 years of experience in property management, maintenance, or a call center environment (single-family, multi-family, or military housing) required; prior experience as a Service Coordinator or similar resident-facing role preferred.
Prior experience coaching, training, or leading others preferred.
Excellent verbal and written communication skil
Strong leadership, coaching, and conflict-resolution skills.
Proficient in MS Office, Outlook, and internet applications; comfortable learning new technology.
Familiarity with call center or maintenance metrics, reporting, and dashboards.
Strong problem-solving skills and sound judgment on significant customer issues.
Valid Driver's License required.
Bilingual (Spanish) a plus.
Ability to work a flexible schedule, including weekends.

What you can expect from us:

Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

About employer

More about this job

Skills

Leadership
Manage work
Scheduling
Coaching
Onboarding
Lead others
Communication skills
Conflict resolution
Microsoft Office
Microsoft Outlook
Reporting
Problem solving
Valid driver's licence
Bilingualism

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