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Added 10 mins ago
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Maintenance Engineer
GPAC
Champlin, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 11 mins ago
Starbucks Barista
Albertsons Companies
SAN RAMON, CA · San Ramon, CA
Team Collaboration: Ability to work independently and with others to drive daily operations
Added 11 mins ago
MV
Associate Executive Director
Mira Vie at Forsgate
Monroe Township, NJ
- $120,000 to $130,000 USD / year
Distinctive Living is seeking an Associate Executive Director to support the overall operations and success of our senior living community. Working closely with the Executive Director, this…
Added 19 mins ago
IT Support Specialist
Braven
Remote, United States
This role is on the IT team and reports directly to the Head of Workplace Technology & Operations.
Added 19 mins ago
Associate Director, Development (Regional Portfolio)
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate Director, Development (Regional Portfolio) who will drive the strategy…
Added 19 mins ago
Associate Director, People Strategy & Systems
Braven
Remote, United States
Job Title: Associate Director, People Strategy & Systems
Added 19 mins ago
Associate, Campus Engagement
Braven
Remote, United States
…years. In support of this goal, Braven is hiring a high-energy Associate, Campus Engagement, who will build excitement and awareness for the Braven Accelerator course at UMSV, engaging…
Added 19 mins ago
Associate Director, Program Operations
Braven
Remote, United States
Job Title: Associate Director, Program Operations - Post-Accelerator
Added 19 mins ago
Associate Director, Program Operations
Braven
Remote, United States
Job Title: Associate Director, Program Operations - Post-Accelerator
Added 19 mins ago
Associate Director, Program Operations
Braven
Remote, United States
Job Title: Associate Director, Program Operations - Post-Accelerator
Added 19 mins ago
Associate Director, Accelerator Operations
Braven
Remote, United States
Job Title: Associate Director, Accelerator Operations
Added 19 mins ago
Associate Director, Accelerator Operations
Braven
Remote, United States
Job Title: Associate Director, Accelerator Operations
Added 19 mins ago
Associate Director, Accelerator Operations
Braven
Remote, United States
Job Title: Associate Director, Accelerator Operations
Added 19 mins ago
Associate Director, Accelerator Operations
Braven
Remote, United States
Job Title: Associate Director, Accelerator Operations
Added 19 mins ago
Associate Director, Technical Project Management
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate Director, Technical Project Management. This role will serve as a…
Added 19 mins ago
Associate Director, Technical Project Management
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate Director, Technical Project Management. This role will serve as a…
Added 19 mins ago
Associate Director, Technical Project Management
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate Director, Technical Project Management. This role will serve as a…
Added 19 mins ago
Associate Director, Technical Project Management
Braven
Remote, United States
In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an Associate Director, Technical Project Management. This role will serve as a…
Added 19 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
Job Title: Associate Director, Digital Product Management
Added 19 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
Job Title: Associate Director, Digital Product Management
Added 19 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
Job Title: Associate Director, Digital Product Management
Added 19 mins ago
Associate Director, Digital Product Management
Braven
Remote, United States
Job Title: Associate Director, Digital Product Management
Added 19 mins ago
Associate Director, Regional Communications
Braven
Remote, United States
Job Title: Associate Director, Regional Communications
Added 19 mins ago
Associate Director, Regional Communications
Braven
Remote, United States
Job Title: Associate Director, Regional Communications
Added 19 mins ago
Associate Director, Regional Communications
Braven
Remote, United States
Job Title: Associate Director, Regional Communications

Closed listing

Progress Residential PM Holdings, LLC

Supervisor Service Coordination

Tempe, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.

Job Summary:

The Supervisor Service Coordination (SSC) leads a team of Resident Service Coordinators (SC) overseeing the day-to-day handling of resident inquiries, cases, and work order coordination for single-family rental properties. This role coaches and develops coordinators, resolves escalated resident concerns, and ensures the team meets service level and quality standards. They partner with vendors, technicians, and market service leadership to keep work orders moving and residents informed.

Essential Functions:

Supervises and coaches a team of Service Coordinators handling resident calls, emails, and cases from intake through resolution.
Serves as the Service Coordinator escalation point for unresolved resident concerns, providing accurate information and de-escalating high-priority issues
Exercise sound judgement and autonomy in resolving customer concerns within company guidelines, always striving to provide the best possible experience
Ensures resident follow-up is documented in systems to maintain transparency across departments
Monitors the service case queue and work order pipeline to ensure requests are assigned, tracked, and resolved within SLA.
Ensures Service Coordinators receive and manage work order scheduling, rescheduling, and coordinates all necessary work orders in the service request system.
Manages process for obtaining photos, reviewing resident responsible work orders, assisting market operations with past due work orders.
Conducts regular quality reviews, call and case audits, and performance coaching for direct reports.
Assists in onboarding and training new coordinators on process, systems, and best practices.
Partners with vendors, technicians, and market service leadership to confirm timely, high-quality completion of work orders.
Identifies trends in case volume and type, and proactively recommends process improvements to streamline service operations.
Escalates unresolved or high-risk issues to the Manager Service Coordination.
Performs other duties as assigned in the best interest of residents and the company.

Qualifications:

High school diploma or GED required; Associate's degree preferr
3 years of experience in property management, maintenance, or a call center environment (single-family, multi-family, or military housing) required; prior experience as a Service Coordinator or similar resident-facing role preferred.
Prior experience coaching, training, or leading others preferred.
Excellent verbal and written communication skil
Strong leadership, coaching, and conflict-resolution skills.
Proficient in MS Office, Outlook, and internet applications; comfortable learning new technology.
Familiarity with call center or maintenance metrics, reporting, and dashboards.
Strong problem-solving skills and sound judgment on significant customer issues.
Valid Driver's License required.
Bilingual (Spanish) a plus.
Ability to work a flexible schedule, including weekends.

What you can expect from us:

Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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