Residential Coordinator

About NeuSpark Person Directed Services:

NeuSpark PDS provides person-centered, community-based support for people with developmental disabilities. Through a range of residential, day, and community services, we empower the people we support to lead meaningful, self-directed lives with dignity and purpose. Our programs are built around each person’s unique strengths, goals, preferences, and needs, promoting independence, inclusion, choice, and active participation in community life.

At NeuSpark PDS, we believe that everybody is somebody. We are committed to providing person-centered support that recognize everyone’s unique spark, amplify their voice, respect their choices, and create opportunities for connection, personal growth, and a fulfilling life. We support people not simply by meeting their needs, but by helping them pursue their goals, build meaningful relationships, and participate fully in their communities.

We also believe that our employees are at the heart of our mission. Our Culture of Care is about creating a workplace where employees feel valued, respected, supported, and connected to the work they do. We recognize the unique skills, experiences, compassion, and strengths that each employee brings to NeuSpark PDS and believe that when we care for and invest in our employees, they are better equipped to provide exceptional support to the people we serve.

At NeuSpark PDS, person-centered supports guide how we care for the people we support, and our Culture of Care guides how we care for one another. Together, they create an environment where people can feel valued, empowered, and supported to reach their fullest potential.

Summary: The Residential Coordinator is a key member of the Residential Services leadership team and reports directly to the Director of Residential Services. The Residential Coordinator is responsible for managing, coaching, and holding Managers accountable for the effective operation of their assigned residential programs. The Coordinator serves as the critical link between the Director of Residential Services and the Managers responsible for the day-to-day operation of individual residences. Working within the direction, priorities, and expectations established by the Director of Residential Services, the Coordinator ensures that assigned Managers have the leadership, resources, guidance, and accountability necessary to provide safe, compliant, high-quality, and person-centered residential services. The Coordinator monitors the performance of assigned programs, identifies operational and staffing trends, addresses concerns, supports problem-solving, and ensures timely follow-through. The Coordinator regularly communicates with the Director regarding the performance of assigned programs, emerging concerns, significant incidents, staffing challenges, regulatory matters, and opportunities for improvement. The Residential Coordinator is both an operational leader and a people leader, responsible for developing strong Managers who can effectively lead their teams and create residential environments where individuals are supported to live meaningful, self-directed lives.

Essential Functions and Key Responsibilities:

• Leadership & Management
• Directly supervise assigned Managers.
• Establish clear expectations and hold Managers accountable.
• Conduct regular one-on-one supervision.
• Coach Managers in leadership, staff performance, communication and problem-solving.
• Evaluate Manager performance and establish development goals.
• Support Managers in addressing staff performance and operational concerns.
• Support Managers in understanding and managing program budgets, expenses, purchasing, and other financial responsibilities associated with their assigned programs.
• Review spending and identify trends, variances, or emerging resource needs within the assigned portfolio and communicate concerns and recommendations to the Director of Residential Services.
• Program Operations
• Monitor the operational performance of assigned residences through Managers.
• Conduct regular site visits.
• Review staffing, coverage, vacancies, schedules, environmental conditions and operational concerns.
• Ensure Managers address identified deficiencies timely.
• Escalate significant or unresolved issues to the Director.
• Person-Centered Supports
• Monitor whether individuals are receiving meaningful, individualized supports.
• Ensure Life Plans and Staff Action Plans are being implemented.
• Ensure individuals have choice, voice, dignity and opportunities for independence.
• Know the individuals within the Coordinator's portfolio and understand significant changes in their needs.
• Coach Managers, when program practices become routine-driven rather than person-centered.
• Quality & Compliance
• Hold Managers accountable for compliance.
• Review program monitoring results, incidents, corrective actions and quality trends.
• Ensure Managers complete required follow-up.
• Partner with QI & Compliance on corrective actions.
• Identify systemic issues and bring recommendations to the Director.
• IDT / Families / Stakeholders
• Support Managers in effective communication with families, Care Managers, clinicians and other stakeholders.
• Participate in Life Plan or other critical meetings when appropriate.
• Ensure Managers follow through on IDT recommendations.
• Escalate complex individual situations to the Director when additional leadership intervention is needed.
• Department Leadership
• Participate in Residential leadership meetings with the Director and other Coordinators.
• Share trends and best practices across the Coordinator group.
• Support implementation of department-wide initiatives.
• Provide the Director with accurate information regarding assigned programs.
• Assist the Director in developing and implementing department priorities.

Qualifications:

• Bachelor’s degree in human services or a related field such as Social Work
• Minimum of 5 years’ Experience with Adults with Developmental and Intellectual Disabilities
• Minimum of 3 years Supervisory Experience
• Valid NYS Driver’s License
• Must be flexible as necessary with work schedule
• 24-hour access required

Physical Requirements:

• Strength and endurance for tasks like lifting, transferring, and assisting with personal care (bathing, dressing).
• Ability to bend, crouch, kneel, and stand for long periods.
• Occasionally lift up to 50 lbs
• Stamina for CPR, physical interventions, and driving/transporting clients with mobility needs, all while maintaining a safe environment and responding to emergencies

NeuSpark PDS is committed to fostering a welcoming, inclusive, and respectful environment for our employees, contractors, and the diverse people and families we serve. We value diversity in our workplace because teams are stronger when people bring different perspectives and experiences. NeuSpark PDS does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. All employees and contractors are responsible for maintaining a culture free from discrimination and harassment by treating others with empathy, kindness, and respect.

Monday - Friday, 9 AM - 5 PM, required to be on-call & flexible This position reports to multiple locations in Brooklyn 40