Logistics & Operations Specialist

Logistics & Operations Specialist Plymouth, MN Do you thrive on keeping complex projects moving smoothly from start to finish? Join Productivity, a leader in machine tool sales, service, and automation integration since 1968. We are seeking a detail-oriented Logistics & Operations Specialist to serve as the central hub between our sales team, suppliers, trucking companies, riggers, and manufacturing customers. In this critical operations role, you will orchestrate the delivery of high-precision CNC machine tools and accessories across our 13-state territory - ensuring every machine arrives safely, on time, and with clear communication every step of the way. If you have a knack for logistics, enjoy solving puzzles, and bring a proactive, customer-first attitude (and a good sense of humor!) to your work, we want to talk with you!

Responsibilities

• Work closely with Management, machine tool suppliers, trucking companies & riggers to coordinate the delivery of machines to the customer and/or Productivity offices in the 13-state area according to customer or management requirements.
• Choose trucking company and/or rigger. Provide carrier and/or rigger information needed to pick up and deliver machines and/or accessories.
• Primary contact for the customer (internal & external) in arranging machine delivery. Provide regular and timely written and/or verbal communications to update the customer throughout the process. Promptly responds to any issues, inquiries, and concerns. Assists customers, accounting, sales, and carriers on problems related to delivery.
• New Customer – work closely with new customers to introduce them to the delivery process. May provide extra assistance to increase their knowledge and comfort level.
• Resolve issues with lost or damaged units.
• Provide quotes for shipments to sales reps.
• Enter updates in Monday.com to coordinate deliveries with service and applications departments.
• Assist the Machine Tool Admin team with machine quoting and investment summaries as needed.

Requirements

• Excellent communication skills, a passion for customer service, and a good sense of humor!
• Freight-transportation industry experience preferred.
• Ability to quickly and efficiently organize, track, and follow-up on numerous details and projects.
• Must possess strong attention to detail.
• Exceptional communication and responsiveness skills. Ability to interact professionally and tactfully with internal and external customers, verbally and in writing.
• Ability to investigate through research and conversation and resolve problems or questions.
• Strong computer/PC/spreadsheet knowledge, especially Microsoft Excel.
• Ability to work independently with minimal supervision.
• Experience with Monday.com is a plus.

Compensation and Benefits

• $27.00 – $32.00/hour, commensurate with experience
• Monday through Friday - In Office (Plymouth, MN)
• Excellent Medical, Dental, and Vision Insurance – Day 1 of Employment
• 401(k) with Company Match
• Generous Paid Time Off – Holidays, Personal & Vacation
• Long-established, stable company with a collaborative and supportive team environment

Why Join Productivity? Since 1968, Productivity, Inc. has been a leader in metalworking machine tools, robotics, and manufacturing solutions. Our success stems from one core belief: Employees are our first customers. We treat our team members with integrity, respect, and encouragement, which empowers them to deliver outstanding customer service. We’re a stable and growing organization committed to fostering a positive work environment and providing growth opportunities for our employees. Apply Now Be a part of a team that values innovation, collaboration, and excellence. Productivity is proud to provide Equal Employment Opportunities for all applicants and employees.

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