Technical Business Analyst

Overview

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. This is a onsite role at Dallas, TX, in person interview is must for this role. We are looking for an experienced Senior Business Process Analyst to analyze, document, and optimize business processes, identify operational inefficiencies, and drive process improvement initiatives. The candidate will work closely with business stakeholders, technology teams, and leadership to translate business requirements into actionable process solutions that improve operational efficiency, quality, and business outcomes.

Responsibilities

1. Business Process Analysis

• Analyze existing business processes, workflows, and operating models to identify inefficiencies, bottlenecks, redundancies, and improvement opportunities.
• Conduct current-state (As-Is) and future-state (To-Be) process assessments.
• Develop process maps, workflow diagrams, SOPs, business rules, and process documentation.
• Perform root cause analysis to identify recurring operational issues and recommend corrective actions.

2. Requirements Gathering and Stakeholder Management

• Conduct stakeholder interviews, workshops, and working sessions to understand business needs and operational challenges.
• Translate business requirements into functional specifications, process requirements, and user stories, where applicable.
• Facilitate discussions between business stakeholders, subject matter experts, technology teams, and management.
• Manage stakeholder expectations and ensure alignment on process improvement objectives.

3. Process Optimization and Transformation

• Identify opportunities for process simplification, standardization, automation, and digital transformation.
• Recommend improvements using Lean, Six Sigma, continuous improvement, and other process optimization methodologies.
• Evaluate the impact of proposed changes on business operations, controls, service quality, and costs.
• Support implementation of process changes and track adoption and effectiveness.

4. Data Analysis and Performance Measurement

• Define and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.
• Analyze operational data to identify trends, performance gaps, and improvement opportunities.
• Prepare management reports, dashboards, and presentations to communicate findings and recommendations.
• Establish baseline measurements and quantify the expected and realized benefits of process improvements.

5. Project Delivery and Change Management

• Work with project managers, product owners, developers, and QA teams to support end-to-end project delivery.
• Support user acceptance testing (UAT), validate business requirements, and ensure solutions meet process objectives.
• Prepare implementation plans, process transition documents, training materials, and change management communications.
• Track risks, dependencies, issues, and action items through project implementation.

Requirements

• Bachelor's degree in Business Administration, Engineering, Information Technology, Operations Management, or a related discipline.
• 8+ years of experience in business process analysis, business analysis, operational excellence, or process transformation.
• Strong experience in process mapping, workflow analysis, requirements gathering, and business documentation.
• Proficiency in process modelling tools such as Microsoft Visio, Lucidchart, Bizagi, or equivalent.
• Experience with data analysis and reporting using Microsoft Excel and PowerPoint; familiarity with Power BI or Tableau is desirable.
• Strong understanding of process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with BPM (Business Process Management), workflow automation, RPA, or digital transformation initiatives.
• Familiarity with Agile delivery methodologies, Jira, Confluence, and requirements management practices.
• Experience working with cross-functional, geographically distributed teams.
• Exposure to AI-enabled process automation and process mining tools is an advantage.

Key Competencies

• Structured problem-solving and critical thinking.
• Strong attention to detail and process orientation.
• Effective stakeholder engagement and workshop facilitation.
• Clear written and verbal communication.
• Ability to convert complex business problems into practical, measurable solutions.
• Ownership, initiative, and a continuous improvement mindset.

Expected Deliverables

• As-Is and To-Be process maps.
• Business requirements documents (BRDs), functional requirements, and user stories.
• Standard operating procedures (SOPs) and process guidelines.
• Root cause analysis and process gap assessment reports.
• KPI and SLA definitions, process performance reports, and dashboards.
• Process improvement recommendations and implementation roadmaps.
• UAT scenarios, test cases, and business sign-off documentation.

1. Business Process Analysis

• Analyze existing business processes, workflows, and operating models to identify inefficiencies, bottlenecks, redundancies, and improvement opportunities.
• Conduct current-state (As-Is) and future-state (To-Be) process assessments.
• Develop process maps, workflow diagrams, SOPs, business rules, and process documentation.
• Perform root cause analysis to identify recurring operational issues and recommend corrective actions.

2. Requirements Gathering and Stakeholder Management

• Conduct stakeholder interviews, workshops, and working sessions to understand business needs and operational challenges.
• Translate business requirements into functional specifications, process requirements, and user stories, where applicable.
• Facilitate discussions between business stakeholders, subject matter experts, technology teams, and management.
• Manage stakeholder expectations and ensure alignment on process improvement objectives.

3. Process Optimization and Transformation

• Identify opportunities for process simplification, standardization, automation, and digital transformation.
• Recommend improvements using Lean, Six Sigma, continuous improvement, and other process optimization methodologies.
• Evaluate the impact of proposed changes on business operations, controls, service quality, and costs.
• Support implementation of process changes and track adoption and effectiveness.

4. Data Analysis and Performance Measurement

• Define and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.
• Analyze operational data to identify trends, performance gaps, and improvement opportunities.
• Prepare management reports, dashboards, and presentations to communicate findings and recommendations.
• Establish baseline measurements and quantify the expected and realized benefits of process improvements.

5. Project Delivery and Change Management

• Work with project managers, product owners, developers, and QA teams to support end-to-end project delivery.
• Support user acceptance testing (UAT), validate business requirements, and ensure solutions meet process objectives.
• Prepare implementation plans, process transition documents, training materials, and change management communications.
• Track risks, dependencies, issues, and action items through project implementation.
• Bachelor's degree in Business Administration, Engineering, Information Technology, Operations Management, or a related discipline.
• 8+ years of experience in business process analysis, business analysis, operational excellence, or process transformation.
• Strong experience in process mapping, workflow analysis, requirements gathering, and business documentation.
• Proficiency in process modelling tools such as Microsoft Visio, Lucidchart, Bizagi, or equivalent.
• Experience with data analysis and reporting using Microsoft Excel and PowerPoint; familiarity with Power BI or Tableau is desirable.
• Strong understanding of process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with BPM (Business Process Management), workflow automation, RPA, or digital transformation initiatives.
• Familiarity with Agile delivery methodologies, Jira, Confluence, and requirements management practices.
• Experience working with cross-functional, geographically distributed teams.
• Exposure to AI-enabled process automation and process mining tools is an advantage.

Key Competencies

• Structured problem-solving and critical thinking.
• Strong attention to detail and process orientation.
• Effective stakeholder engagement and workshop facilitation.
• Clear written and verbal communication.
• Ability to convert complex business problems into practical, measurable solutions.
• Ownership, initiative, and a continuous improvement mindset.

Expected Deliverables

• As-Is and To-Be process maps.
• Business requirements documents (BRDs), functional requirements, and user stories.
• Standard operating procedures (SOPs) and process guidelines.
• Root cause analysis and process gap assessment reports.
• KPI and SLA definitions, process performance reports, and dashboards.
• Process improvement recommendations and implementation roadmaps.
• UAT scenarios, test cases, and business sign-off documentation.