Manager, Forward Deployed Engineering

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.

We are looking for a Manager, Forward Deployed Engineering to lead forward deployed engineers who embed with our largest enterprise construction customers to take AI solutions from inception to production, adoption, and measurable value. As the Manager, Forward Deployed Engineering on our AI Division, you will work closely with Customer Success, Sales, Product, and customer technical leaders to operationalize enterprise AI across the field. Your strengths in technical leadership, enterprise AI/LLM deployment architecture, and customer delivery methodology will drive your success.

You will report to the Director of AI Solutions and will be based in New York City (NYC) as a hybrid role.

What You’ll Do

• Recruit, mentor, and manage a high-velocity team of Forward Deployed Engineers (FDEs), setting standards for AI literacy, technical quality, customer communication, and career development.
• Structure delivery engagements to ensure clear milestones, ownership, and status, proactively unblocking teams through requirements, evals, build, user acceptance testing, and production rollout.
• Define, track, and report on Time-to-Value metrics to accelerate customer adoption and optimize team resourcing.
• Standardize the deployment methodology by turning bespoke builds into repeatable solutions, including reusable agent templates, eval benchmarks, data integration patterns, and playbooks.
• Serve as the senior technical escalation point to resolve complex data integrations, knowledge graph challenges, agent evaluation bottlenecks, or customer stack mismatches.
• Build cohesive cross-functional delivery pods with FDEs, Solutions Architects, AI Deployment Specialists, Customer Success Engineers, Strategic Product Consultants, and Sales.
• Partner with Sales and Customer Success during pre-sales validation and post-sale delivery to establish realistic technical expectations and scope alignment.
• Close the field-to-product loop by translating customer field requirements, recurring workarounds, and product gaps into prioritized engineering signals for Product and Core Engineering.
• Maintain deep technical expertise in Procore AI and the broader platform to ensure customer solutions align with platform capabilities and roadmap.
• Join enterprise customers onsite for kickoffs, technical workshops, executive reviews, and critical deployments.

What You Bring

• 7+ years in software engineering, forward deployed engineering, solutions architecture, or technical consulting, including 2+ years leading or managing engineers in a customer-facing role.
• Bachelor's degree in Computer Science, Software Engineering, Mathematics, Physics, Machine Learning, or a related field, or equivalent practical experience.
• Hands-on experience building and shipping LLM-powered applications or AI agents to production, with strong knowledge of prompting, tool use, retrieval, evaluation, and data pipelines.
• Strong coding ability in Python and/or TypeScript, with the capability to review code, pair program on complex problems, and build functional prototypes.
• Demonstrated track record of standardizing custom implementations into repeatable methodologies, templates, and scalable playbooks.
• Proven experience managing a portfolio of concurrent enterprise engagements, balancing milestones, risks, and resource allocation.
• Exceptional communication and stakeholder management skills to translate complex technology into business outcomes for audiences ranging from site teams to CIOs.
• Willingness and ability to travel to customer sites up to 30%.
• Experience in construction technology, engineering, or physical-world enterprise software is preferred.
• Prior experience working within a forward deployed or embedded engineering delivery model is preferred.
• Familiarity with enterprise data integration, ETL pipelines, knowledge graphs, and systems such as ERPs and scheduling software is preferred.

Strong-fit Background Might Include

• Forward Deployed Engineering Manager / Lead
• AI / Machine Learning Solutions Architecture Manager
• Enterprise Technical Consulting Delivery Manager
• Professional Services Engineering Manager (AI/Data Platform)

Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.

Additional Information

Base Pay Range:

168,560.00 - 231,770.00 USD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.