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Service Manager
Nova Ltd.
Austin, TX
Oversee daily service operations, ensuring timely technical support, equipment uptime, and customer satisfaction.
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Account Manager
Fulcrum
Remote, United States
Work with Product, Engineering, Launch, and Support to turn customer needs into practical solutions.
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Senior SIEM Data Engineer
SSB&T
Quincy, MA
- $120,000 to $202,500 USD / year
We are looking for a Senior SIEM Data Engineer reporting directly to the Cyber Data Engineering Manager. You will lead the design, onboarding, transformation, validation, and operational…
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AI Strategy, Assistant Vice President
SSB&T
Quincy, MA · Princeton, NJ · Boston, MA · Austin, TX
- $90,000 to $157,500 USD / year
…team as an Officer. Reporting to the AI Strategy & Product Manager, Vice President, this individual will play a key role in helping accelerate the adoption and scaling of Artificial…
Added 1 min ago
Manager, Product Integrity - Connected Products
Fortune Brands
North Olmsted, OH
Fortune Brands Innovations is hiring a Manager, Product Integrity to join our Connected Products team. Product Integrity is the team that confirms our connected products - Flo by Moen water…
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Senior Manager, Software Development
IntraFi
Arlington, VA
- $180,000 to $230,000 USD / year
The Senior Manager, Software Development leads the engineering teams that build and support the business process applications that power IntraFi’s financial services. This role combines…
Added 1 min ago
Field Service Technician
Partners Pharmacy - APS
North Reading, MA
Perform technical and maintenance support for the pharmacy
Added 2 mins ago
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Proposal Operations Specialist, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $80,000 to $115,000 USD / year
…be fully Remote. This position will provide administrative support to Program Managers, Capture Managers, Client Account Managers, and practice leadership throughout the opportunity and…
Added 2 mins ago
Senior Manager, Data Analytics Enablement
Labcorp
Durham, NC
Establish and enforce best practices for data engineering, data governance, data quality, security, and operational support.
Added 2 mins ago
Senior Manager, Data Analytics Enablement
Labcorp
Durham, NC
Establish and enforce best practices for data engineering, data governance, data quality, security, and operational support.
Added 3 mins ago
Vice President - Rail Vehicle Engineering
WSP
Boston, MA
Provides project management and technical leadership for complex transit and rail vehicle programs, with an emphasis on vehicle engineering, design review, qualification testing,…
Added 4 mins ago
Director, Reliability Hardware Systems
IREN
Remote, United States
…racks, networking, and storage. Reporting to the [Reporting Manager], this leader directs multiple system-level reliability teams, drives root-cause investigations of complex field…
Added 4 mins ago
Commissioning Project Manager
IREN
Sweetwater, TX
The Commissioning or Cx Project Manager owns commissioning for one IREN campus from contract input through Level 5 integrated systems testing and turnover to Operations, and is the senior…
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Generative AI Engineering Lead - Senior Vice President
Citi
IRVING, TX · RUTHERFORD, NJ · Irving, TX · Rutherford, NJ · Irving · Rutherford
The Generative AI Engineering Manager leads the delivery of generative and agentic AI solutions that power Citi's technology platforms. This senior role owns the full delivery lifecycle for…
Added 5 mins ago
Avionics / Electronics Technician
BARFIELD INC
MIAMI, FL
Barfield is more than just a prestigious name in the industry: it is subsidiary of Air France Industries KLM Engineering
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Data Center Project Manager (Critical Infrastructure), Critical Projects Implementation
Amazon Data Services, Inc.
Laurel, MD
We are currently seeking an experienced and proactive Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative,…
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VOIP Engineer
SAIC
Washington, DC
Provides senior-level engineering and operational support for DOT enterprise video conferencing.
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Deputy Program Manager
SAIC
MacDill AFB, FL · Tampa, FL
SAIC is seeking a Deputy Program Manager (DPM) to provide management, direction, staffing and leadership support for all contractor activities performed under multiple Intelligence…
Added 6 mins ago
Manager, Data Steward
CHANEL
NY
CHANEL is seeking a Manager, Data Steward to join our Corporate Data team within the broader Digital and Client Experience organization. This position is based on site in New York City.…
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Construction Project Manager
Actalent
Seattle, WA
- $70 to $80 USD / hour
Job Title: Construction Project Manager Data Center Controls & CommissioningJob DescriptionThis role leads complex data center and other mission-critical construction projects with a strong…
Added 6 mins ago
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Quality Control Supervisor
Actalent
Stockton, CA
- $36 to $45 USD / hour
…regulatory, and quality standards. This role provides leadership, technical guidance, and process oversight to align plant-level quality activities with corporate goals for quality,…
Added 6 mins ago
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Engineer VII - Senior Project Manager
RailPros
Chicago, IL
- $140,000 to $170,000 USD / year
RailPros has an immediate need of a Senior Civil Project Manager to join our outstanding team of engineering professionals. We are looking for a senior civil project manager with…
Added 8 mins ago
Program Manager - Electric Utilities
ENTRUST Solutions Group, A Leidos Company
Plainfield, IN · Bloomington, IN · Cincinnati, OH
The Program Manager will provide overall leadership, governance, and strategic direction for both the Transmission Pole Replacement Program and the Like-for-Like Asset Replacement Program.…
Added 8 mins ago
Rigging Design Engineer - Clearwing
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Phoenix, AZ
Collaborate with the Engineering Manager to develop and maintain a consistent continuing education plan.
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Facilities Maintenance Technician
ABM US
North Chicago, IL
- $24.28 USD / hour
Assist with special projects and tasks as assigned by the Maintenance Supervisor or Facilities Manager.

Procom

Technical Analyst

Remote, United States

$150,000 USD / year

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Job details

Pay: $150,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Technical Analyst

Location: Remote (with travel cadence for meetings and workshops)

Position Overview

We are seeking an experienced Technical Analyst to support delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution: translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully.

You will work with a cross-functional delivery team that includes the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects.

Key Responsibilities

Requirements & Technical Analysis

Analyze and document detailed technical and functional requirements for the FSM implementation, working closely with business stakeholders and the Solution Architect. Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents. Conduct gap analysis between out-of-the-box FSM capabilities and client-specific requirements. Support development of solution design documents, data mapping specifications, and integration requirements.

Solution Configuration & Implementation Support

Support configuration of the FSM platform (scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs. Partner with Product Developers and Product Solution Architects to validate that builds align with documented requirements and architecture standards. Assist in designing and validating integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry). Support data migration, including mapping, cleansing, validation, and reconciliation.

Testing & Quality Assurance

Develop test plans, test cases, and test scripts that validate FSM functionality against business requirements. Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression cycles. Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes. Ensure traceability between requirements, configuration/build, and test coverage.

Cross-Functional Collaboration

Provide the Technical Project Manager with status updates, risks, and issues, and support planning and reporting. Work with the Solution Architect and Product Solution Architects to align solutions with overall architecture and scalability requirements. Partner with Product Developers to clarify requirements, review builds, and troubleshoot implementation issues. Support business analysts and end users during design workshops, walkthroughs, and training sessions.

Documentation & Knowledge Transfer

Maintain current technical documentation, configuration guides, and runbooks throughout the project lifecycle. Support development of training materials and knowledge transfer documentation for client teams. Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets.

Deployment & Hypercare Support

Support cutover planning, deployment, and go-live readiness assessments. Provide post-go-live hypercare, triaging and resolving technical issues with the delivery team.

Qualifications

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience. Advanced degree (MBA or Master's) preferred.

Required Skills and Experience

7+ years as a Technical Analyst, Systems Analyst, or similar technical delivery role in enterprise software implementations. Hands-on experience implementing or supporting FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware). Utilities industry experience (electric, gas, water) strongly preferred, particularly with field operations, mobile workforce, or asset management systems. Full implementation lifecycle experience: requirements, design, configuration/build, testing, deployment, and hypercare. Experience in a consulting or systems integrator environment on client-facing engagements. Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions. Solid understanding of integration concepts (APIs, middleware, data mapping/ETL) in utilities technology ecosystems. Working knowledge of relational databases and SQL for analysis, validation, and troubleshooting. Familiarity with Agile and traditional delivery methodologies (Scrum, SAFe, Waterfall). Experience with requirements and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar). Strong written and verbal communication across technical and business stakeholders. Detail-oriented, with strong documentation discipline and testing rigor. Ability to travel to client sites (domestic and/or international) as each project requires.

Certifications

Relevant FSM platform certification (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax). Certified Business Analysis Professional (CBAP) or similar. Certified ScrumMaster (CSM) or other Agile certification. ITIL Foundation (a plus, given the overlap with field service incident and change management).

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More about this job

Skills

Scheduling
Architecture regulations
GIS
OMS
ERP
Quality assurance
ICT system integration
Collaboration
Reporting
Troubleshoot
Documentation
Process improvement
Computer science
Computer technology
Salesforce
ServiceMax
Oracle
Problem solving
Data engineering
SQL
Troubleshooting
Agile
Scrum
Jira
Microsoft Azure
DevOps
ServiceNow
Communication skills
Business analysis
CSM
ITIL
Change management

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