Patient Liaison

Patient Liaison: On behalf of our healthcare client, Procom is searching for a Patient Liaison for a contract role. This position is an onsite position at our client’s Aurora, Colorado office. Patient Liaison - Job Description: The Patient Liaison acts as a communication bridge between patients and healthcare professionals, providing accurate and culturally appropriate interpretation through video remote services. This role ensures that non-English speaking, deaf, or hard of hearing individuals fully understand medical information, treatment plans, and services. Patient Liaison - Responsibilities: • Provide real-time video remote interpretation between patients, families, and healthcare providers in the patient’s preferred language • Accurately interpret medical terminology, including anatomy, procedures, and medications • Support effective communication in both clinical and non-clinical settings • Maintain strict confidentiality and compliance with all patient privacy policies • Assist with translation of written documents, as needed • Act as a trusted cultural and linguistic resource for care teams Patient Liaison - Mandatory Skills: • Successful completion of a medical interpreter competency assessment • Completion of a 40-hour medical interpreter training program • Minimum of 2 years of medical interpretation experience • Strong bilingual communication skills and fluency in medical terminology • Proficiency in basic computer and technology use • Ability to exercise critical thinking and sound judgment • Ability to work independently with minimal supervision Patient Liaison – Nice-to-Have Skills: • Prior Video Remote Interpretation experience • Certified Medical Interpreter (CMI) or Certified Healthcare Interpreter (CHI) credential • Commitment to equity, cultural sensitivity, and patient advocacy • Experience in fast-paced clinical settings • Problem-solving skills Patient Liaison – Assignment Length: This is a 13 week contract position. Patient Liaison - Start Date: ASAP. Patient Liaison - Assignment Location: Aurora, Colorado, United States - 100% onsite environment.

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.