M365 Support Technician

M365 Support Technician

Assignment Details

Start date: ASAP Duration: 3-month contract Schedule: Full-time, 40 hours/week, 10 AM-6 PM ET (possible flexibility) Location: Remote, with the office based in Tennessee

The Role The client recently lost a member of its IT support team and needs an M365 support resource to help the remaining team member work through the ticket backlog and a higher-than-normal volume.

Ticket types

M365 issues Provisioning seats SharePoint site setup Configuration changes Some Windows Server administration tasks

Success measures

Clearing the ticket backlog Improving resolution times Customer satisfaction Freeing up the existing team member from tickets so they can advance projects

Tech environment: M365, Azure, Tableau reporting

Must-Have Skills

Fluency in the MS365 suite, with proven experience supporting a similar environment Very organized, with strong communication skills

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.