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Procom

Application Support Analyst IV | Gastonia, NC

Gastonia, NC, United States

$75 USD / hour

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Job details

Pay: $75 USD / hour
Posting language: English
Posted: Nov 10, 2026

Original job description

Application Support Analyst IV:

On behalf of our Utilities client, Procom is searching for an Application Support Analyst IV for a 12-month contract. This position is an onsite position at our client’s Gastonia, NC office.

Application Support Analyst IV - Job Description:

As a Programmer Analyst, referred to as a Specialist I IT Product Owner, you will play a critical role in supporting and enhancing Oracle Customer Care and Billing (CC&B) systems and related interfaces. This position provides technical expertise, application development, system maintenance, and project delivery support to ensure stable and efficient business operations.

Application Support Analyst IV - Responsibilities:

Serve as a technical expert for Oracle CC&B applications, providing analysis, development, maintenance, and production support.
Design, develop, test, debug, and document application enhancements, integrations, and system improvements.
Lead and support complex projects by managing priorities, tracking risks and issues, and providing regular status updates to stakeholders.
Collaborate with business, architecture, operational, and development teams to define solutions that align with organizational standards and objectives.
Advocate for business needs throughout solution design, development, testing, and implementation activities.
Identify, communicate, and mitigate project risks while developing contingency plans to support successful delivery.
Support functional specifications, data-related deliverables, quality assurance testing, and transition-to-sustainment activities to ensure long-term solution stability.

Application Support Analyst IV - Mandatory Skills:

University degree in Computer Science, Information Technology, or a related field, or a two-year technical diploma combined with relevant experience.
Six (6) or more years of experience in IT application development, with strong expertise in Java development, Java Web Services, and enterprise application support.
Advanced SQL development skills, including query optimization, and experience working with Oracle databases.
Strong knowledge of XML, data integration concepts, Linux operating systems, scripting, and development tools such as Eclipse.
Proven ability to analyze complex technical problems and develop effective solutions.
Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
Ability to work independently.

Application Support Analyst IV – Nice-to-Have Skills:

Oracle CC&B experience.
Experience in web technologies such as Java Server Pages (JSP).
Demonstrated customer focus with the ability to understand business needs and deliver effective technology solutions.
Proven analytical, problem-solving, and decision-making skills.
Demonstrated ability to build strong relationships and influence stakeholders.

Application Support Analyst IV – Assignment Length:

This is a 12-month contract.

Application Support Analyst IV - Start Date:

ASAP.

Application Support Analyst IV - Assignment Location:

Gastonia, North Carolina, onsite.

Procom provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee premium contributions), a non-matching 401(k) plan, and additional voluntary coverage are also available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.

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