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Added 6 days ago
Integrations Engineer, AI Services
Virtuous
Remote, United States
The Integrations Engineer, AI Services requires deep technical experience and the creativity to solve customer problems by designing and delivering integrations and AI-powered solutions,…
Added 9 days ago
C
Sr. Sales Engineer – Agentic AI for CX
Cyara
Remote, United States
- $170,000 to $220,000 USD / year
Solution design: Design closed-loop assurance solutions that test, monitor, and observe customers’ AI agents across their CX stack.
Added 9 days ago
RU
Lead Dev Ops Engineer
Randstad USA
Remote, United States
- $78.88 to $87.3 USD / hour
manage the implementation process from design to customer acceptance.
Added 12 days ago
Software Engineer II
Fortive
Remote, United States
Accruent is seeking an Software Engineer II to join the VX Suite engineering organization, supporting the Maintain, Observe, and Sustain product portfolio.
Added 13 days ago
CC
Lead AI & Automation Engineer – Business Process & Healthcare Operations
Custom Care Pharmacy
Remote, United States
- $150,000 to $180,000 USD / year
We are looking for one highly hands-on engineer and problem solver who can work directly with ownership and employees to identify inefficient processes, repair existing automation, build…
Added 16 days ago
Product Manager
Tech9
Remote, United States
…than owning one narrow feature area. You don't need to be an engineer, but you should be technical enough to understand integrations, APIs, and how interconnected systems communicate. Just…
Added 17 days ago
AI
Arity - Customer Success Implementation Intern
Allstate Insurance Co.
Remote, United States
- $22 to $33 USD / hour
Arity has an exciting internship opportunity within our Customer Success Organization as a Solution Implementation Engineer. The Intern who fills this role has an interest in how to make…
Added 23 days ago
IG
Sr. Remediation Engineer
Insight Global
Remote, United States
- $140,000 to $160,000 USD / year
Professional Engineer (PE) certification is required.
Added 24 days ago
Customer Success Engineer
Sourcedirect Talent
Remote, United States
An innovative, VC-backed cloud infrastructure company is transforming how organizations connect, secure, and observe modern applications - including APIs, microservices, and data - through…
Added 25 days ago
JH
Sightline Sr. Software Engineer (Sightline Information Technology)
Johns Hopkins University
Remote, United States
- $87,635 to $153,545 USD / year
We are seeking a Sightline Sr. Software Engineer who will be responsible for the creation, implementation, maintenance, performance, production support and documentation of various…
Added 25 days ago
AI Native Software Engineer
Greenway Health
Remote, United States
We are seeking an AI-Native Software Engineer to help transform our software development process into an AI-first engineering model. In this role, you will use AI tools as a primary…
Added 25 days ago
IT Support Technician
Proactive Technology Management
Remote, United States
Technician -> Integrator -> Engineer -> Consultant
Added 28 days ago
MC
Sr. Sales Engineer (Forward Deployed Engineer - Pre Sales)
Monte Carlo
Remote, United States
- $240,000 to $270,000 USD / year
We're looking for a sales engineer who has lived that reality and can help our strategic customers navigate it. You'll own the technical win inside strategic US accounts, partnered directly…
Added 28 days ago
Construction Engineer I
SOLV Energy, LLC
Remote, United States
The Construction Engineer I supports four core Construction Engineering functions across SOLV’s EPC operations by providing engineering coordination, technical communication, and…
Added 28 days ago
Staff Applied AI Engineer
Rocket Money
Remote, United States
This role is for an engineer who is excited by - and experienced in - AI as an execution layer, not just a conversation layer. You will build systems that let agents use tools, observe…
Added 28 days ago
VH
Senior Software Engineer II
Virta Health
Remote, United States
- $176,500 to $228,000 USD / year
…capabilities, keeping business policy cleanly separated from technical…
Added 28 days ago
Software Engineer, SDK
Braintrust
Remote, United States
We’re hiring engineers to build the open-source libraries that customers use to observe, understand, and optimize how AI operates inside their production applications. These SDKs are a…
Added 28 days ago
L
Forward Deployed Engineer, Spanish/English
LiveKit
Remote, United States
- $180,000 to $320,000 USD / year
…developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce,…
Added 28 days ago
L
Senior Product Engineer
LiveKit
Remote, United States
- $135,000 to $300,000 USD / year
…developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce,…
Added 28 days ago
L
Forward Deployed Engineer
LiveKit
Remote, United States
- $180,000 to $320,000 USD / year
…developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce,…
Added 28 days ago
Staff Platform Engineer
Gemini
Remote, United States
…automation that improve the way teams create, deploy, scale, observe, and operate…
Added 28 days ago
Senior Platform Engineer
Gemini
Remote, United States
…automation that improve the way teams create, deploy, scale, observe, and operate…
Added 28 days ago
Principal Software Engineer, AI Tools and Security (Seattle or SF Bay Area)
Docker
Remote, United States
…flagship product, the MCP Gateway, empowers developers to connect, observe, and secure AI agents and tools across the entire lifecycle - from prototype to production. We’re defining how…
Added 28 days ago
D
Senior Cloud Engineer I
Docebo
Remote, United States
- $104,000 to $138,700 USD / year
As a Senior Cloud Engineer I, you are the backbone of the infrastructure that powers Docebo’s global learning platform! You will architect, scale, and secure our AWS-based environments…
Added 28 days ago
Solutions Architect, Public Sector
TRM Labs
Remote, United States
- Present TRM's APIs and architecture, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with the customer's strategic goals.

Proactive Technology Management

IT Support Technician

Remote, United States

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Job details

Posting language: English
Posted: Sep 21, 2026

Original job description

Proactive Technology Management is looking for an experienced IT professional to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility.

Location:

We are looking for someone to work full time either local or remote between the hours of 10am-7pm or 11am-8pm EST.

Proactive Technology Is Different:

Monthly check-ins and annual path planning
Defined path for career development and personal growth
Fun, team-based approach
Constantly learning new tech
We are Nuts about IT

The Path:

Technician -> Integrator -> Engineer -> Consultant Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud. Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.

The Position:

We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely. 4+ years working at or above Tier 3-level support or in a specialist role is preferred. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!

What to expect in your first 30 days:

Week 1 - Shadow and Learn This is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them, and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage). Week 2 - Shadow and Start Doing After your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and on-site projects. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in client interactions, on-site projects, and remote troubleshooting by the end of Week 2. Week 3 and Week 4 - Do and Observe Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site visits, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team.

This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.

Must Have:

5+ Office 365 and Windows Server experience
5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
5+ Network Setup experience (installing AP's, switches, and firewalls)
Extensive experience leading migrations
Extensive experience in virtualization and networking
Above and beyond customer service

Good To Have:

Bachelor's degree
IT-related certifications
MSP Experience

Responsibilities:

Setting Up Customer Networks (cloud to keyboard)
Windows Server Installation
Configuration Maintenance
Ongoing Support (access points, firewalls, and switches)
Remote troubleshooting of client, as well as on-site when required
Monday - Friday schedule
One Saturday per month for the first 18 months
Full Medical Benefits
2 Weeks Paid Vacation
Full Time
Dental & vision insurance
401(k) matching

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More about this job

Skills

Customer service
Technical support
Troubleshooting
Microsoft 365
Microsoft Windows Server

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