Jobs in the United States

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Added 7 mins ago
Barista/Market Attendant
Spire Hospitality
Winter Garden, FL
Food Handlers Certification required
Added 43 mins ago
Network Engineer
Windward Risk Managers
Boca Raton, FL
…NetApp storage networking, and Palo Alto security platforms that support it. The ideal candidate is a deeply technical engineer with strong fundamentals, disciplined troubleshooting, and…
Added 53 mins ago
SUPERICA SERVER – UP TO $8/hr. + TIPS (Inman Park)
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The Server is an energetic and enthusiastic ambassador for Superica and its Texas-inspired vibes, guiding guests through the menu and educating them on this regional American cuisine.…
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Senior Pre-Sales Systems Engineer, Federal Civilian
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Remote, United States
…and motivated Senior Pre-Sales Systems Engineer to join our dynamic…
Added 1 hour ago
IT Support Technician
Proactive Technology Management
Remote, United States
…environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them…
Added 1 hour ago
PT
IT Support Technician
Proactive Technology Management
Remote, United States
- $70,000 USD / year
…environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them…
Added 1 hour ago
TP
Field Service Technician
The Proactive Technology Group
NY · New York, NY
- $75,000 to $95,000 USD / year
Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites…
Added 1 hour ago
Restaurant Server FT
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Atlanta, GA
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Data Center Hardware Technician - Amarillo, TX (Vega, TX)
PGTEK
Amarillo, TX
- $80,000 to $85,000 USD / year
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Added 1 hour ago
Network Control Specialist I
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Valid Food Handler and Sanitation Certification required by state regulations · Flexible availability to support rotating shifts, including nights, weekends, holidays, and occasional overtime in response to business needs.
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United States
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This is a Night Shift Position: Wed, Thurs, Fri, Sat | 6pm-6am
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Software Engineer I (CMA-P1-1)
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Qualifications You Must Have
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Laguna Niguel, CA
Food Handler’s Certification required (per state guidelines)
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Serve as the primary point of contact for Server 1 staff, providing guidance and support as needed.
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Associate degree and 6 years of professional experience required, OR bachelor's degree and 4 years of professional experience
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Vehicle Condition Inspector
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Data Center Hardware Technician -Wood Dale, IL
PGTEK
Wood Dale, IL
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware…
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Data Center Hardware Technician - Amarillo, TX (Vega, TX)
PGTEK
Vega, TX · Amarillo, TX
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware…
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We are looking for enthusiastic people who like to win! We place a tremendous amount of emphasis on creating a dynamic and positive company culture. Most of our employees will tell you that…
Added 2 hours ago
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Data Center Hardware Technician -Wood Dale, IL
PGTEK
Wood Dale, IL
- $80,000 to $85,000 USD / year
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware…
Added 2 hours ago
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Data Center Hardware Technician - Amarillo, TX (Vega, TX)
PGTEK
Vega, TX
- $80,000 to $85,000 USD / year
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware…
Added 3 hours ago
Senior/Principal RD Computer Engineer - LabVIEW Programmer, Onsite
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Organization 7588 is seeking an experienced Software Engineer to join our dynamic team. Our teams of engineers have a deep understanding of designing, building, and maintaining complex…
Added 3 hours ago
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Senior SharePoint Developer
TIAG
Chambersburg, PA
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TIAG is now hiring a Senior SharePoint Administrator/Developer to support our team full-time at the Letterkenny Army Depot, located in Chambersburg, PA. This position requires a Secret…

Proactive Technology Management

IT Support Technician

Remote, United States

$70,000 USD / year

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $70,000 USD / year
Posting language: English
Posted: Oct 23, 2026

Original job description

Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility.

Location:

We are looking for someone to work full time in the Detroit Metro/Ferndale area. This is a hybrid position that would include work remotely, on client sites, and at our office in Ferndale, MI.

Proactive Technology Is Different:

Monthly check-ins and annual path planning
Defined path for career development and personal growth
Fun, team-based approach
Constantly learning new tech
We are Nuts about IT

The Path:

Technician -> Integrator -> Engineer -> Consultant Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud. Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.

The Position:

We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 4+ years working at or above Tier 3-level support or in a specialist role is preferred. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!

What to expect in your first 30 days:

Week 1 - Shadow and Learn This is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them, and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage). Week 2 - Shadow and Start Doing After your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and on-site projects. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in client interactions, on-site projects, and remote troubleshooting by the end of Week 2. Week 3 and Week 4 - Do and Observe Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site visits, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team.

Your billable hours target increases each week during the first month:

Week 1 = 0 hours (time is still tracked) Week 2 = 12 hours Week 3 = 20 hours Week 4 = Your set target (26, 28, 30)

This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.

Must Have:

5+ Office 365 and Windows Server experience
5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
5+ Network Setup experience (installing AP's, switches, and firewalls)
Extensive experience in virtualization and networking
Above and beyond customer service

Good To Have:

Bachelor's degree
IT-related certifications
MSP Experience

Responsibilities:

Setting Up Customer Networks (cloud to keyboard)
Windows Server Installation
Configuration Maintenance
Ongoing Support (access points, firewalls, and switches)
Remote troubleshooting of client, as well as on-site when required
Monday - Friday schedule
One Saturday per month for the first 18 months
Full Medical Benefits
2 Weeks Paid Vacation
Full Time
Dental & vision insurance
401(k) matching

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More about this job

Skills

Customer service
Technical support
Troubleshooting
Microsoft 365
Microsoft Windows Server

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Work requirements

Jobs in the United States