Warehouse Support Associate Tech Trainee

Job Position: Warehouse Support Associate Tech Trainee Company: Pro Coffee Gear Location: Austin, Texas, USA Type: Full-time

About Us: Pro Coffee Gear is a fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment. We serve cafés, roasters, restaurants, and serious home baristas with new and refurbished espresso machines, grinders, and accessories from the most respected brands in coffee.

About the Role We're looking for a Warehouse Support Associate Tech Trainee to join our growing team in a dynamic, early-stage environment. This is not a traditional warehouse role - you'll play a key part in both operational execution and technical support, working closely with our technicians and shipping lead.

This position is ideal for someone who enjoys hands-on work, technical problem-solving, and process improvement, and who thrives in a fast-paced, evolving setting. You'll contribute directly to ensuring our equipment is organized, functional, and ready for customers.

What You'll Do

Warehouse Operations & Fulfillment

• Organize, track, pack, and fulfill shipments of espresso machines and small equipment
• Receive purchase orders, build kits, and maintain accurate inventory of parts and products

Technical Support

• Assist technicians with cleaning, testing, and basic diagnostics of espresso machines
• Disassemble and reassemble external machine components
• Prepare machines for shipment, including quality checks

Product Preparation & Presentation

• Clean and prepare equipment for product photography
• Take high-quality photos for internal and customer-facing use

Process Improvement & General Support

• Support ongoing improvements in workflows and organization
• Take on ad hoc operational tasks as the business scales
• Experience & Skills:
• 0–2 years of experience in warehouse, shipping, or hands-on mechanical work - aptitude and attitude matter more than experience
• Some exposure to shipping, receiving, or inventory a plus
• Strong technical aptitude; comfortable working with mechanical equipment
• High attention to detail and strong organizational skills
• Mindset & Work Style:
• Proactive and adaptable, with a willingness to take ownership in a fast-changing environment
• Team-oriented, with the ability to collaborate closely across technical and operations functions
• Process-driven, with an interest in identifying inefficiencies and improving workflows
• Nice to have:
• Experience with coffee equipment, appliances, or mechanical systems
• Genuine interest in or passion for coffee
• Paid time off.
• Professional development support and technical training.
• Career advancement opportunities within a fast-growing company.
• Autonomy in a goal-oriented and performance-driven culture.
• Opportunity to work with innovative equipment and evolving technologies.

Pro Coffee Gear is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.