Jobs in the United States

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CS
Submissions Fellowship - Havas Health Network
Creative Spirit
New York, NY
- $55,000 USD / year
Provide support and file management on the client’s regulatory platform.
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CS
Project Management Fellowship - Havas Health Network
Creative Spirit
New York, NY
- $55,000 USD / year
…insight into how departments collaborate to serve clients. The program offers a unique opportunity to build your professional network and receive mentorship from leaders in pharmaceutical…
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Territory Manager
at Acosta
Remote, United States
…primary purpose of this position is to provide supplemental support in the retail space for our non-profit client in the medical/pharmaceutical space. A successful territory manager can…
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Territory Manager
at Acosta
Remote, United States
Hybrid‑based role with an expectation of 2-4 days per week in the field and 1-3 remote workdays
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AB
Full-Time Store Manager Trainee - Master
ALDI Brand
The Villages, FL
- $29.5 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
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AH
Registered Nurse – Emergency Room
AMN Healthcare
Corpus Christi, TX
- $2,344 to $2,464 USD / week
…and is a teaching hospital with a graduate medical education…
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Strategy & Program Development Director - Payment Integrity Strategy & Planning
Elevance Health
Louisville, KY
The Strategy & Program Development Director is responsible for coordinating the relationship of a business unit with internal partners to ensure growth, compliance, and the strategic design…
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SH
Medical Assistant II, Integrative Health, Limited-Term
Sutter Health
San Francisco, CA
- $33.66 to $47.12 USD / hour
Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of…
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SH
Respiratory Care Practitioner II
Sutter Health
Burlingame, CA
- $61.73 to $86.42 USD / hour
Other: Graduate of a two-year respiratory care program accredited by the Committee on Accreditation for Respiratory Care (CoARC) (may be evidenced by RCP/RRT/CRT license)
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SH
Medical Assistant, Neurology
Sutter Health
Berkeley, CA · Antioch, CA · Castro Valley, CA
- $33.66 to $47.12 USD / hour
Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of…
Added just now
SH
Surgical Technician II, Labor and Delivery
Sutter Health
Davis, CA
- $44.73 to $62.62 USD / hour
Other: Graduate of an accredited surgical technology program (or has certification that evidences education)
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SH
Ambulatory Services Nurse II
Sutter Health
San Francisco, CA
- $86.08 to $120.51 USD / hour
…collaborative relationships between patients, their family/support group, physicians, and other healthcare providers through timely and effective communications. Adheres to polices,…
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SH
Patient Access Representative II
Sutter Health
Lakeport, CA
- $29.23 to $40.92 USD / hour
…exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the…
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SH
Surgical Technician II
Sutter Health
Turlock, CA
- $38.9 to $54.45 USD / hour
Other: Graduate of an accredited surgical technology program (or has certification that evidences education)
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SH
Medical Social Worker II, Per-Diem
Sutter Health
Vallejo, CA
- $53.37 to $74.71 USD / hour
…complex discharge planning needs and referrals to appropriate support services. Achieves a timely, effective, coordinated discharge plan by involving other members of the health care team.…
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SH
Staff Nurse II, OR
Sutter Health
San Francisco, CA
- $87.46 to $118.34 USD / hour
…collaborative relationships between patients, their family/support group, physicians, and other healthcare providers through timely and effective communications. Adheres to hospital…
Added just now
SH
Medica Assistant II, Cardiology
Sutter Health
San Francisco, CA
- $33.66 to $47.12 USD / hour
…gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Performs all duties under the direction of a…
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SH
Medical Assistant II, Family Medicine
Sutter Health
Sacramento, CA
- $29.28 to $40.99 USD / hour
Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of…
Added just now
SH
Surgical Technician II, Labor and Delivery
Sutter Health
Davis, CA
- $44.73 to $62.62 USD / hour
Other: Graduate of an accredited surgical technology program (or has certification that evidences education)
Added just now
SH
Medical Assistant II, Neurology, Limited-Term
Sutter Health
Santa Rosa, CA
- $32.06 to $44.88 USD / hour
Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of…
Added just now
SH
Medical Assistant II, Primary Care, Limited-Term
Sutter Health
San Francisco, CA
- $33.66 to $47.12 USD / hour
Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of…
Added just now
SH
Respiratory Care Practitioner II
Sutter Health
Burlingame, CA
- $61.73 to $86.42 USD / hour
Other: Graduate of a two-year respiratory care program accredited by the Committee on Accreditation for Respiratory Care (CoARC) (may be evidenced by RCP/RRT/CRT license)
Added just now
SH
Director, Rehabilitation
Sutter Health
Roseville, CA
- $181,875.2 to $291,012.8 USD / year
Responsible for the overall management and operational support for rehabilitation services. Ensures the provision of high- quality and cost-effective care, regulatory compliance,…
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SH
Medical Assistant II, Endocrinology, Limited-Term
Sutter Health
Santa Rosa, CA
- $32.06 to $44.88 USD / hour
Provides clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks supporting the delivery of…
Added just now
Outpatient Access Representative
University of Rochester
United States
…reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and…

Priovant Therapeutics

Associate Case Manager

United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Education: Bachelor’s degree
Experience: 1-3 years of experience in a hub, patient services, specialty pharmacy, healthcare intake, call center, or similar customer-facing, detail-oriented environment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Priovant is committed to developing and commercializing therapies that address high unmet need in autoimmune disease. As we prepare for launch, we are building a world-class Patient Services organization to support patients, healthcare providers (HCPs), and access pathways from day one.

The Associate Case Manager serves as the first point of entry for patient enrollments within the Priovant Patient Services internal hub. This role is responsible for accurately processing and documenting new patient intake, supporting inbound phone and inquiry coverage, and assisting the Case Management team with case progression for Priovant’s rare disease therapy. The role partners closely with internal teams, including Case Managers, Patient Access Liaisons (PALs), and operations, to ensure every case starts with complete, accurate, and compliant information.

This position is designed as a development opportunity. With training and demonstrated performance, the Associate Case Manager is expected to grow into a full Case Manager role.

Key Responsibilities

Patient Intake & Enrollment Processing

Receive, review, and process new patient enrollment forms and related documentation received through all intake channels, with a strong focus on accuracy and completeness.
Enter patient, prescriber, insurance, and prescription information into CRM systems with precision, ensuring data integrity from the first touchpoint.
Verify that required elements are present and valid, including patient consent and authorizations, prescriber information, prescription details, and insurance information.
Identify missing, inconsistent, or incomplete information.
Manage inbound and outbound faxes, sending appropriate faxes to progress patient cases, and attaching inbound faxes to the correct cases and updating case records accordingly.
Route completed intakes to the appropriate Case Manager, PAL, or downstream team in line with SOPs and established timelines.
Meet established quality, accuracy, and turnaround-time standards in a high-volume, fast-paced hub environment.

Inbound Phone Coverage & Inquiries

Provide inbound phone coverage and respond to general email and web inquiries, applying strong customer service skills to support patients, caregivers, and HCPs in a professional, empathetic, and compliant manner.
Triage inquiries efficiently, answer program-related questions within established guidelines, and route calls and cases as appropriate.
Accurately document all interactions in CRM systems, including any adverse event or product quality reporting requirements, in accordance with SOPs.
Deliver a consistent, high-quality experience reflective of Priovant’s patient-first values.

Case Management Support & Development

Support Case Managers with case progression activities, such as gathering documentation, tracking case status, and following up on outstanding items.
Assist with Case Manager duties, such as payer calls, as needed and when appropriately trained.
Learn core access and reimbursement processes, including benefits investigations, prior authorizations, and appeals, through hands-on training, shadowing, and mentorship.
Partner with PALs, Specialty Pharmacies, the Copay Vendor, and internal operations teams to support seamless case workflows.
Work toward defined training milestones and performance goals that prepare the Associate Case Manager for transition to a full Case Manager role.

Operational Excellence & Compliance

Maintain accurate, timely, and compliant documentation of all case activity within CRM systems in accordance with SOPs and regulatory requirements.
Escalate complex, urgent, or unclear situations to leadership or the appropriate team member in a timely manner.
Contribute to process improvement by identifying intake errors, recurring data gaps, and workflow bottlenecks.
Ensure disciplined execution with strong attention to detail and accountability.

Core Competencies

Attention to Detail & Accuracy

Demonstrates exceptional accuracy in data entry and document review, with consistent, audit-ready documentation within CRM systems.
Catches errors, inconsistencies, and missing information before they impact downstream case progress.
Balances speed with accuracy in time-sensitive intake processes.

Operational Discipline & Compliance

Follows SOPs and established workflows consistently and with accountability.
Able to manage a high volume of intake cases and competing priorities simultaneously.
Working knowledge of, or ability to quickly learn, HIPAA, OIG guidance, and pharmaceutical compliance standards.

Customer Service & Phone Communication

Demonstrates strong customer service skills, including professional phone etiquette, active listening, and the ability to communicate clearly and empathetically with patients, caregivers, and HCPs.
Able to triage inbound inquiries efficiently, route calls as appropriate, and maintain a calm, solution-oriented demeanor.

Patient-Centric Mindset

Understands that accurate and timely intake directly impacts patient access and time-to-therapy.
Approaches every interaction with urgency, empathy, and accountability for downstream patient outcomes.

Learning Agility & Growth Mindset

Demonstrates curiosity and a strong ability to learn new systems, processes, and reimbursement concepts quickly.
Receptive to coaching and feedback, and applies it to improve performance.
Shows initiative and the desire to build a career path toward a full Case Manager role.

Collaboration & Communication

Works effectively with Case Managers, PALs, and operations teams to ensure smooth handoffs and case progression.
Communicates clearly and concisely, in writing and verbally, with both internal and external stakeholders.
Recognizes when to ask questions or escalate issues for guidance.

Qualifications

Minimum Qualifications

Bachelor’s degree required.
1-3 years of experience in a hub, patient services, specialty pharmacy, healthcare intake, call center, or similar customer-facing, detail-oriented environment.
Proficiency with CRM or similar database systems and strong data entry skills.
Experience in rare disease, specialty, or highly complex therapeutic areas preferred.
Exposure to benefits investigations, prior authorizations, or appeals preferred but not required; training will be provided.

Ideal Candidate Profile

Meticulous and detail-driven, with a proven record of accuracy in documentation or data entry.
Comfortable handling inbound phone calls and communicating professionally with patients, caregivers, and HCP offices.
Eager to learn the access and reimbursement landscape and motivated to grow into a Case Manager role.
Strong organizational, problem-solving, and communication skills, with the ability to manage multiple priorities and maintain compliant records within CRM systems.
Collaborative team player who is comfortable in a fast-moving, high-accountability organization.

Apply on job-boards.greenhouse.io About employer

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Jobs in the United States