Honda Service BDC Representative

Dealership:

L0599 Priority Honda Roanoke

Priority Honda Roanoke

Hiring: Honda Service BDC Representative

• Pay: The (Hourly / Salary) Wage Range for this position is $16 to $18.
• Schedule: Shift Hours are 9am to 6pm with every other Saturday from 8am to 5pm.

Why Join Our Team as a BDC Representative at Honda of Roanoke? At Honda of Roanoke, we know that exceptional customer experiences begin with exceptional people. As a Business Development Center (BDC) Representative, you'll be the first point of contact for our customers, helping connect them with the vehicles and services that fit their needs while contributing directly to the dealership's success.

What You'll Love About Working Here

• Competitive pay with performance-based bonus opportunities
• A supportive team environment focused on collaboration and growth
• Ongoing training and development to help you build valuable sales and customer service skills
• Clear opportunities for advancement within one of the automotive industry's most trusted brands
• Comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off

Make an Impact Every Day As a BDC Representative, you'll play a key role in generating appointments, strengthening customer relationships, and supporting dealership sales growth. If you're motivated, customer-focused, and looking for a career with growth potential, Honda of Roanoke offers the opportunity to develop your skills, achieve your goals, and be part of a winning team. Join Honda of Roanoke and help drive exceptional customer experiences every day.

What You'll Do

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Advisors or Lane Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards The (Hourly / Salary) Wage Range for this position is $16 to $18.

Bonuses based on: Individual Appointments Shown/Sold, Manufacturer Approvability

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.