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BP
Public Utilities Specialist (Revenue)
Bonneville Power Administration
Portland, OR
- $66,505 to $125,378 USD / year
This position is located in the Customer Billing (MSBP/MSBV) organization of Customer Support Services (MS), Business Management & Development (M), Chief Operating Officer (K), Bonneville…
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DL
Supply Management Specialist
Defense Logistics Agency
Red River Army Depot, TX · Corpus Christi, TX · Tracy, CA · Pearl Harbor, HI · San Diego, CA · Hill AFB, UT · Barstow, CA · Bremerton, WA
- $89,508 to $145,468 USD / year
…functional area(s) being reviewed. | Observes distribution operations(s) at a DLA Distribution Center to: Confirm business processes are being executed in accordance with current DoW, DLA…
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VH
Nurse Practitioner- Primary Care Residency Program Director
Veterans Health Administration
Tucson, AZ
- $148,875 to $233,642 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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VH
Advanced Medical Support Assistant
Veterans Health Administration
North Chicago, IL
- $50,762 to $65,990 USD / year
The incumbent performs as an Advanced Medical Support Assistant within the Captain James A Lovell Federal Health Care Center (FHCC) in the Group Practice Management (GPM) Department. Within…
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VH
Advanced Medical Support Assistant
Veterans Health Administration
North Chicago, IL
- $50,762 to $65,990 USD / year
The incumbent performs as an Advanced Medical Support Assistant within the Captain James A Lovell Federal Health Care Center (FHCC) in the Group Practice Management (GPM) Department. Within…
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VH
Physician (HPACT Primary Care) National Center for Warrior Independence
Veterans Health Administration
Los Angeles, CA
- $265,000 to $315,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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VH
Chaplain
Veterans Health Administration
Hot Springs, SD
- $89,508 to $116,362 USD / year
…out a ministry which is highly integrated into VHA's Chaplain program. Provides thorough guidance and advice to Chaplain Service management staff, other Chaplains, and other…
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VH
Transportation Assistant
Veterans Health Administration
Murfreesboro, TN
- $45,409 to $59,031 USD / year
Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of…
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VH
Rehabilitation Technician
Veterans Health Administration
White City, OR
- $40,736 to $65,599 USD / year
…diagnoses, and other psychological problems. In any area of the program, the incumbent will provide support and rehabilitation services directed towards the goal of returning the veteran to…
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VH
Orthotist-Prosthetist
Veterans Health Administration
San Antonio, TX
- $41,334 to $98,514 USD / year
Identify material, design and components to support anticipated outcome.
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VH
Staff Physician - Spinal Cord Injury PM&R
Veterans Health Administration
Jefferson Barracks, MO
- $265,000 to $300,000 USD / year
Provide consultation, leadership, and guidance to the interdisciplinary SCI team to support treatment planning, rehabilitation goals, and continuity of care.
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VH
Medical Instrument Technician (Diagnostic Ultrasound)
Veterans Health Administration
Augusta, GA
- $58,892 to $94,215 USD / year
For all specialties identified in this standard, Basic and Advanced Cardiac Life Support certifications are desirable. Training which does not result in official certification does not meet…
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VH
Psychiatrist
Veterans Health Administration
Pittsburgh, PA
- $285,000 to $315,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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VH
Supervisory Social Worker
Veterans Health Administration
Prescott, AZ
- $99,402 to $129,225 USD / year
This position functions as the social work supervisor and program manager for extended and specialty care services. They will service as the clinical and administrative supervisor of staff…
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VH
Physician (Lead Hospitalist)
Veterans Health Administration
Albuquerque, NM
- $270,000 to $285,000 USD / year
Work Schedule: Days and hours to be determined in consultation with the hiring manager.
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BO
Correctional Program Officer (Administrator, Program Review Branch - Operations)
Bureau of Prisons/Federal Prison System
Washington, DC
- $169,279 to $197,200 USD / year
Serves as Administrator, Program Review Branch (Operations) and is responsible for the coordination of objectives and activities of the Branch. The Administrator is under the direct…
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TS
Transportation Security Manager
Transportation Security Administration
Portland, ME
- $120,548 to $156,715 USD / year
This Transportation Security Manager position is located at Portland International Jetport (PWM), Transportation Security Administration, Department of Homeland Security (DHS). If selected…
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DL
General Engineer
Defense Logistics Agency
Fort Belvoir, VA
- $121,785 to $158,322 USD / year
…execution principles and procedures. | Uses funding sources such as Operations and Maintenance (O and M), Defense Working Capital Fund (DWCF), Military Construction (MILCON), Family Housing…
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VH
Registered Nurse- Community Living Center 2
Veterans Health Administration
Des Moines, IA
- $75,278 to $139,394 USD / year
This position is eligible for Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added just now
VH
Medical Instrument Technician - Hemodialysis
Veterans Health Administration
Tampa, FL
- $50,460 to $72,644 USD / year
Performs additional dialysis-related responsibilities as assigned by the Charge RN and/or Nurse Manager to support safe, efficient, and high-quality patient care
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VH
Physician (Internal Medicine)
Veterans Health Administration
Albuquerque, NM
- $260,000 to $270,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
A
Anthropologie Assistant Department Manager
Anthropologie
Atlanta, GA
- $22 USD / hour
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the…
Added 2 mins ago
T
EpicCare Link Analyst
TEKsystems
Winston Salem, NC
- $85 to $90 USD / hour
DescriptionOur client is looking for a Sr-level Epic analyst responsible for implementation, support, troubleshooting, access provisioning, upgrades, testing, training, and ongoing…
Added 3 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Tuscaloosa, AL
- $46,355 to $60,261 USD / year
The Advanced Medical Support Assistant serves in the Medical Support Assistant Section of the Clinic Practice Management (CPM) Service for the Tuscaloosa VA Medical Center in support of the…
Added 3 mins ago
VH
Physician - Chief Thoracic Surgery
Veterans Health Administration
West Roxbury, MA
- $385,000 to $400,000 USD / year
- Regional/National Engagement: Collaborate with VISN and national VA program offices; provide tele-consultation support to other VA facilities.

Principal Financial Group

Sr Associate, Client Service Onboarding Manager

Des Moines, IA, United States

$55,800 to $126,000 USD / year

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Job details

Pay: $55,800 to $126,000 USD / year
Posting language: English
Posted: Oct 29, 2026

Original job description

What You'll Do

The Sr Associate, Client Service Onboarding Manager will lead an assigned group of clients at a plan level, through the retirement plan onboarding process by coordinating all aspects of the projects plan, providing updates to stakeholders while maintaining overall responsibility for a best-in-class onboarding experience. Build trust and satisfaction from day one by delivering reliable support and fostering strong client relationships.

Client facing Support & Communication: Manage onboarding for an assigned portfolio or block of business, serving as the primary point of contact throughout the process. Guide and consult plan sponsors, adviors, TPA's, participants, internal teams and/or distribution partners through onboarding and client strategy by providing expert support, timely communication, and clear direction. Communicate effectively with all stakeholders by providing timely status reports through scheduled update calls and timeline/project plan updates. Ensure onboarding activities are completed accurately and in alignment with company policies and service standards. Demonstrate flexibility to meet client needs. Collaborate with senior COMs and internal partners to resolve issues, set expectations, and deliver a smooth onboarding experience.
Transactional & Technical Processing: Ensure accuracy, compliance, and timely execution in alignment with internal procedures and regulatory requirements. Maintain and reconcile client and participant records and resolve discrepancies with minimal oversight. Lead internal contract and plan/policy-level coding to support onboarding setup and serve as a resource for troubleshooting and process improvement. Oversee onboarding activities, including contributions, distributions, rollovers, loans, investment elections, beneficiary updates.
Compliance & Risk Management: Accurately process onboarding transactions in alignment with regulatory and procedural guidelines (e.g., ERISA, IRS rules, state insurance regulations). Identify potential risks proactively and recommend solutions. Support internal audits by maintaining thorough records and documentation.
Operational Excellence & Collaboration: Independently manage onboarding processes with attention to detail and timeliness. Collaborate with cross-functional teams to resolve routine issues and ensure smooth handoffs. Identify inefficiencies and suggest improvements within own workflow.
Perform other job-related duties and special projects as required.

Who You Are

2+ years of experience in onboarding retirement plans (i.e. 401(k), 403(b), client service, financial services, or plan/policy operations or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Strong leadership, decision-making, and negotiation skills.
Excellent relationship building and communication skills, including verbal, written, video and presentation skills.
Strong knowledge of defined contribution plans, including plan design, products, services, administrative systems, investments, laws and regulations is preferred.
Proficient analytical, innovative, and creative thinking, along with problem solving skills.
Proven ability to take initiative and have organizational skills to work efficiently to meet deadlines on multiple transitions.
Highly focused on accuracy, details, and confidentiality.
Proficient in Microsoft Office and experienced with recordkeeping or workflow systems.
Able to manage multiple tasks and prioritize in a fast-paced environment.
Overnight travel may be required on a limited basis.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$55800 - $126000 / year

Salary Details

The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.

Wichita, KS:
Sr Associate, Client Service Onboarding Manager: $55,800 - $75,600 / year
Client Service Onboarding Manager: $69,300 - $94,500 / year
Des Moines, IA:
Sr Associate, Client Service Onboarding Manager: $58,900 - $79,800 / year
Client Service Onboarding Manager: $73,150 - $99,750 / year
Charlotte, NC:
Sr Associate, Client Service Onboarding Manager: $62,000 - $84,000 / year
Client Service Onboarding Manager: $77,000 - $105,000 / year
Chicago/Minneapolis:
Sr Associate, Client Service Onboarding Manager: $68,200 - $92,400 / year
Client Service Onboarding Manager: $84,700 - $115,500 / year
Los Angeles/New York City:
Sr Associate, Client Service Onboarding Manager: $74,400 - $100,800 / year
Client Service Onboarding Manager: $92,400 - $126,000 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Environment

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, and Raleigh, NC). You’ll work with your leader to figure out which option may align best based on several factors.

Job Level

We're open to hiring in at the next level with the right skills and experience.

Client Service Onboarding Manager:

4+ years of experience in client service, financial services, or plan/policy operations or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Strong understanding of plan/policy administration and financial concepts, with the ability to apply procedures accurately and efficiently.
Ability to lead client onboarding engagements, serve as the primary point of contact, and build trust through clear communication and timely issue resolution.
Experience with retirement products and services such as 401(k), 403(b), defined benefit arrangements, pension risk transfer group annuity contracts, or other defined contribution offerings.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

10/19/2026

Most Recently Posted Date

10/29/2026

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice (https://secure02.principal.com/publicvsupply/GetFile?fm=WW962&ty=VOP) for more details on our practices and your data privacy rights.

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More about this job

Skills

Onboarding
Communication skills
Regulatory compliance
Troubleshooting
Process improvement
Risk management
Insurance law
Internal auditing
Documentation
Collaboration
Attention to detail
Workflow
Leadership
Decision making
Negotiation
Relationship building
Presentation skills
Think creatively
Problem solving
Organizational skills
Work efficiently
Meet deadlines
Confidentiality
Microsoft Office
Recordkeeping
Risk transfer
CPT
J

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