Jobs in the United States

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Added 5 mins ago
Retail Media Manager - US, Canada or UK
StarTech.com, Ltd.
Remote, United States
…execution and performance. Reporting to the Global Marketing Manager, you’ll develop the regional plan and bring paid media, content, product availability and merchandising together to…
Added 9 mins ago
Staff Project Manager, Legal Operations
Illumina, Inc.
CA
We are seeking an organized, influential and pragmatic Staff Project Manager to run the portfolio of initiatives for Illumina's new Legal Operations team within the Legal, Regulatory &…
Added 17 mins ago
RA
Director - Learning & Talent Management
Rivian and Volkswagen Group Technologies
Palo Alto, CA
- $218,800 to $359,425 USD / year
- Establish clear metrics for program effectiveness, such as time to productivity, completion and compliance rates, manager effectiveness, performance outcomes, and engagement scores, and…
Added 20 mins ago
Associate Manager, Organizational Change Management and Portfolio Operations
SC Johnson
Racine, WI
The Associate Manager, Organizational Change Management and Portfolio Operations will play a key role in driving organizational change management (OCM), effective communications, and…
Added 32 mins ago
JA
Head of Finance & Treasurer
Joby Aviation
San Carlos, CA
- $233,500 to $321,000 USD / year
…CEO and the Board; the finance seat in headcount, capital and program decisions across the company; and the systems, data and AI machinery that produce the financial picture. They lead a…
Added 40 mins ago
AI Learning & Development Manager
Chewy, Inc.
Bellevue, WA · Minneapolis, MN · Plantation, FL · Boston, MA
Chewy is seeking an AI Learning & Development Manager to join our Culture & Development team within Human Resources. This individual contributor role will play a pivotal part in reimagining…
Added 41 mins ago
Portfolio Management Analyst, Structured Credit and Real Estate
Philadelphia, PA
Assist senior investment staff with strategic initiatives focused on delivering superior investment results and maximizing value creation
Added 47 mins ago
Senior Technical Recruiter
AutoNation Corporate Management, LLC
United States
Minimum of 3 years of technical / IT recruiting experience required
Added 50 mins ago
Value Analysis Manager - Supply Assurance
Vizient
Chicago · Nashville · Irving · Charlotte · Centennial
…assessments. Leveraging data analytics, Value Analysis methodologies, program management tools, and evidence-based clinical literature, the Value Analysis Manager partners with clinical,…
Added 57 mins ago
Staff Project Procurement Analyst
Micron Technology
Boise
…construction, and other areas). Collaborate with project management and program management teams. Report findings to senior…
Added 57 mins ago
Senior Manager – CMP/BTG, APTD Process
Micron Technology
Boise
JR116845 Senior Manager – CMP/BTG, APTD Process
Added 1 hour ago
Senior Manager, Program Delivery
OCLC, Inc.
Dublin, OH
The Senior Manager, Program Delivery leads a team of Senior Delivery Managers and Delivery Managers and is accountable for the successful delivery of a portfolio of strategic projects and…
Added 1 hour ago
U-
IT Director, BRM Customer Care
USA - Smith & Nephew, Inc.
Andover, MA
- $157,500 to $258,563 USD / year
…that takes the limits off living. The IT Business Relationship Manager (BRM) for Customer Care serves as the strategic technology partner to Global Customer Care leadership. This role is…
Added 1 hour ago
Technical Project Manager - Electronics Rack & PDU Engineering (E)
Ann Arbor, MI
We are looking for a Technical Project Manager to join KLA’s Electronics Rack & PDU Engineering Center in Ann Arbor, MI. Our team designs and develops advanced electromechanical assemblies…
Added 1 hour ago
Manager, Account Executives
Fin
San Francisco, CA
Fin is the leading AI agent for customer service, and we’re scaling our North America sales team to match demand. As Manager, Account Executives, you’ll lead a team of Fin AEs who win new…
Added 1 hour ago
Manager, Account Executives
Fin
Chicago, IL
Fin is the leading AI agent for customer service, and we’re scaling our North America sales team to match demand. As Manager, Account Executives, you’ll lead a team of Fin AEs who win new…
Added 1 hour ago
Senior Principal Technical Operations Project Manager
Northrop Grumman
Redondo Beach
SE&I has an opening for a Senior Principal Technical Operations Project Manager in Redondo Beach, CA. The selected candidate will serve as an operational focal point for SE&I leadership and…
Added 1 hour ago
Senior Financial Analyst, Trade Finance
ConAgra Foods Sales, LLC
Chicago, IL
Number of Days in Office: 3
Added 1 hour ago
Field Marketing Manager
Raylu AI
New York City, NY
You'll own executive dinners, roundtables, industry conferences, roadshows and hospitality, and every program will be built around the accounts we most want to win. You'll work closely with…
Added 1 hour ago
Optical Test Manager, TeraWave Development
Blue Origin Personnel, LLC
United States
Excellent written and verbal communication skills, with the ability to align test strategy with senior technical and program leadership.
Added 1 hour ago
Optical Engineering Manager, TeraWave Optical Payloads
Blue Origin Personnel, LLC
United States
As Optical Engineering Manager, you will lead the optical design team in Development Labs. You will own the optical design of the terminal from the telescope through the back-end optics to…
Added 1 hour ago
Vice President, HR Technology & Automation
Acrisure, LLC
GRAND RAPIDS, MI · Boston, MA · AUSTIN, TX · ATLANTA, GA · CHICAGO, IL · NY
…into clear investment cases and measurable outcomes, and keep senior leaders informed of progress, trade-offs, and…
Added 2 hours ago
Strategist Lead, Forward Deployed
FIS Management Services LLC
United States
…point of contact - equal parts deployment strategist, technical program manager, and trusted advisor. Build long-term relationships with bank engineering, architecture, and business…
Added 2 hours ago
Senior Project Manager/Program Manager
Capgemini
San Francisco, CA, CA
A highly organized and creative Program Manager with strong executive-facing communication, event management, stakeholder coordination, content management, and community-building skills,…
Added 2 hours ago
Head of Human Resources, J&J Vision – Supply Chain
Johnson & Johnson Services Inc. Legal Entity
Jacksonville, FL
Partner with business leaders on team effectiveness program options and identification of facilitators

Principal Financial Group

Senior, Client Service Manager

UNAVAILABLE, United States

$84,600 to $187,200 USD / year

Apply on careers.principal.com About employer

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Job details

Pay: $84,600 to $187,200 USD / year
Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

What You'll Do

As a Senior, Client Service Manager, you will manage day-to-day client relationships within our Large Market business and manage an assigned portfolio to ensure accuracy and timely service. This role builds trust by helping clients navigate questions, issues, and requests while maintaining service standards and company policies. By providing dependable support and solutions, helps clients get their needs met accurately and on time, strengthens satisfaction, fosters long-term relationships, and supports improvements that drive retention and business growth.

Manage a large client portfolio with complex plan structures. Provide proactive, strategic guidance to clients, including plan design considerations and compliance implications. Resolve escalated or sensitive client issues independently.
Review and approve highly complex transactions, ensuring compliance and operational integrity. Conduct detailed account and trend analysis to mitigate errors or risks. Partner with operations, technology, and compliance teams to resolve systemic issues.
Provide subject-matter expertise on ERISA, IRS, and internal compliance requirements. Lead analysis of potential regulatory risks in client accounts or portfolios.
Prepare detailed reports and dashboards for internal and client use. Identify operational or compliance trends and make actionable recommendations.
Recommend and implement enhancements across client service processes and workflows. Share insights and best practices across the IC team and cross-functional partners.
Perform other job-related duties and special projects as required.

Who You Are

6+ years of experience in client service, financial services, or retirement plan operations or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Solid understanding of retirement plan administration and financial concepts, with the ability to apply procedures accurately, efficiently, and with independent judgment on moderately complex issues.
Familiarity with retirement products and services such as 401(k), 403(b), defined benefit arrangements, pension risk transfer group annuity contracts, or other defined contribution offerings.
Ability to guide clients and internal teams through complex plan features and processes.
Strong written and verbal communication skills, comfortable interacting with clients and internal partners.
Ability to mentor and support junior team members by sharing knowledge, reviewing work, and coaching on best practices.
High attention to detail, able to identify, troubleshoot, and resolve data discrepancies with minimal supervision.
Proficient in Microsoft Office and recordkeeping/workflow systems, with the ability to recommend improvements to processes and procedures.
Effectively manage multiple priorities in a fast-paced environment, escalating issues appropriately and ensuring timely, accurate service.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$84600 - $187200 / year Salary Details

The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.

Wichita, KS:
Senior, Client Service Manager: $84,600 - $114,300 / year
Lead, Client Service Manager: $104,400 - $140,400 / year
Des Moines, IA:
Senior, Client Service Manager: $89,300 - $120,650 / year
Lead, Client Service Manager: $110,200 - $148,200 / year
Charlotte, NC:
Senior, Client Service Manager: $94,000 - $127,000 / year
Lead, Client Service Manager: $116,000 - $156,000 / year
Chicago/Minneapolis:
Senior, Client Service Manager: $103,400 - $139,700 / year
Lead, Client Service Manager: $127,600 - $171,600 / year
Los Angeles/New York City:
Senior, Client Service Manager: $112,800 - $152,400 / year
Lead, Client Service Manager: $139,200 - $187,200 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible

Yes Job Level

We're open to hiring in at the next level with the right skills and experience.

Lead, Client Service Manager:

8+ years of experience in client service, financial services, or retirement plan operations or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Deep understanding of retirement plan administration and financial concepts, with the ability to apply procedures accurately and efficiently, exercise independent judgment, and resolve complex client issues.
Extensive familiarity with retirement products and services such as 401(k), 403(b), defined benefit arrangements, pension risk transfer group annuity contracts, or other defined contribution offerings.

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date

11/6/2026 Most Recently Posted Date

11/6/2026

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.

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Apply on careers.principal.com About employer

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Jobs in the United States