Front Office Director

The first hello and the last goodbye are yours to own. As Director of Front Office, you will lead the team that creates our guests’ first and last impressions, keeping arrivals smooth, rates protected, and every guest issue handled with care before it grows.

Job Summary

Own the guest’s first and last impression at your resort. Lead reservations, the front desk, and guest services so check-in and check-out are fast and accurate, rates are protected, and issues are resolved early.

What You'll Do

Including but not limited to:

• Lead and schedule the front desk, reservations, and night audit teams to the forecast
• Protect rate integrity and partner with Revenue on rates and forecasts
• Lead service recovery: listen fully, then resolve the root issue
• Oversee cash handling, audit accuracy, and accounting controls
• Explain the stayover process at check-in, so guests know what to expect

What You Bring

• 5+ years in front office at full-service hotels, with 2+ years in management
• Proficiency with property management systems
• Strong cash controls and audit discipline
• Service recovery and upselling skills
• Forecasting, yield management, and critical thinking, with the ability to read rooms revenue and build a front office budget
• A coaching style and a talent for recovering a bad arrival so well the guest remembers it
• Experience in upscale or full-service resort hospitality, including Hilton or Marriott, preferred

Why You'll Love It Here

• A director-level role at a resort
• A team that takes care of guests and each other
• Growth across the complex

About Prime Group

Prime Group's vertically integrated approach unifies multiple real estate disciplines under a single roof, sharing a multifaceted vision of improved, sustainable real estate development through diverse strengths, strategic affiliates, and talented in-house professionals. Our portfolio includes retail centers, offices, mixed-use developments, hotels, resorts, restaurants, and residential single and multi-family communities, each supported through technology, planning, and experienced personnel. We are a privately owned company with the agility and strength to leverage unique opportunities, and growth is a measure of our success. Since Prime Group began as a residential real estate development company, we have grown to include commercial retail, office, hospitality, and mixed-use specialties, consultation, and management.

If you are a motivated hospitality professional who takes pride in great service, we invite you to apply for the Director of Front Office position at Prime Group.

Additional Details

Reports To: Managing Director

Location: Faro Blanco Resort or Courtyard by Marriott (Marathon, FL)

Thank you for expressing interest in employment with Prime Group. While only those candidates considered for the position will be contacted, your resume will remain on file for 90 days. Prime Group is an Equal Opportunity Employer.