Front Desk Supervisor

Polished, warm, and ready to lead the shift at the front desk? Prime Group is looking for a Front Desk Supervisor to lead the front desk team on shift, keep arrivals and departures smooth, and make every guest feel welcome from first hello to farewell.

Job Summary

Lead the front desk team on shift at Courtyard by Marriott. Keep check-in and check-out fast and accurate, cash and audit controls tight, and every guest concern resolved with care before it grows.

What You'll Do

Including but not limited to:

• Lead, coach, and support front desk agents on shift; run pre-shift briefings and assign duties to the forecast
• Set the tone for service: welcome guests warmly, recognize returning guests, and personalize each arrival, stay, and departure
• Lead service recovery: listen fully, resolve the root issue, and follow up so the guest leaves delighted
• Use consultative selling to maximize occupancy and average rate, offering upgrades, packages, and amenities
• Oversee cash handling, cash banks, and shift close-out, and resolve discrepancies promptly
• Enforce key control, safety deposit box, and guest information security procedures, including weekly key inventory
• Keep reservations, room assignments, and room readiness accurate in coordination with Housekeeping and Engineering
• Train new front desk associates and keep brand standards training current
• Support night audit and daily reporting as needed, and assist with the breakfast area and Market/Pantry
• Serve as manager on duty as scheduled, and escalate matters beyond your authority to the Front Desk Manager

What You Bring

• High school diploma required; university degree in a related field preferred
• 2+ years in front office at a hotel, with 1+ year in a lead or supervisory role
• Proficiency with property management systems and brand systems
• Strong cash controls and audit discipline
• Service recovery, coaching, and upselling skills
• Excellent interpersonal, telephone, and organizational skills
• Type at least 30 wpm with high proficiency in MS Word and Excel
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Ability to stand, walk, and reach with hands and arms; occasionally lift up to 40 pounds
• Experience in upscale or full-service hospitality, including Marriott, preferred

Why You'll Love It Here

• A resort setting in the Florida Keys
• A leadership step on a team that values growth
• Training in front office systems, service, and leadership
• A clear path toward Front Office Manager
• Comprehensive benefits package including health insurance, retirement plans, and paid time off

About Prime Group

Prime Group's vertically integrated approach unifies multiple real estate disciplines under a single roof, sharing a multifaceted vision of improved, sustainable real estate development through diverse strengths, strategic affiliates, and talented in-house professionals. Our portfolio includes retail centers, offices, mixed-use developments, hotels, resorts, restaurants, and residential single and multi-family communities, each supported through technology, planning, and experienced personnel. We are a privately owned company with the agility and strength to leverage unique opportunities, and growth is a measure of our success. Since Prime Group began as a residential real estate development company, we have grown to include commercial retail, office, hospitality, and mixed-use specialties, consultation, and management.

If you are a motivated hospitality professional who takes pride in great service, we invite you to apply for the Front Desk Supervisor position at Prime Group.

Additional Details

Reports To: Front Desk Manager

Thank you for expressing interest in employment with Prime Group. While only those candidates considered for the position will be contacted, your resume will remain on file for 90 days. Prime Group is an Equal Opportunity Employer.