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Added 4 mins ago
VC
Environmental Health Specialist I/II/III - Community Services
Ventura County
Ventura, CA
- $29.02 to $53.72 USD / hour
Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate's degree.
Added 6 mins ago
K
Seasonal Part-Time Loss Prevention Associate - 3rd Shift
Kohl's
Pataskala, OH
- Part-time
As Loss Prevention Associate, you will assist in Loss Prevention activities within the Distribution Center (DC). You will perform physical security, report policy and procedure violations…
Added 7 mins ago
Guest Services Associate - Radiology - Springfield Imaging & Lab
Bon Secours Mercy Health
Springfield, OH
all guest-oriented operations of the medical center.
Added 10 mins ago
Retail Store Manager
Ollie's Bargain Outlet
Sanford, ME
20% Associate discount on all Ollie’s purchases and bi-annual & annual bonus program.
Added 37 mins ago
CC
Director of Total Rewards, Talent, and People Practices
Clark College
Vancouver, WA
- $107,452 to $124,419 USD / year
…classification and compensation, leave, benefits, and front desk operations. This position ensures that employment practices are equitable, inclusive, consistent, and in accordance with…
Added 39 mins ago
Maintenance Technician III
Federal Express Corporation
Cedar Rapids, IA
Certificates in Industrial Maintenance/Mechatronics, electrical or mechanical trade or related area and an associate degree in a related area preferred.
Added 39 mins ago
Senior SQL Database Administrator - Remote
NTT Managed Services Americas, LLC
Remote, United States
…to establish the needs of users, monitoring user access and…
Added 42 mins ago
A
Warehouse Associate
Aerotek
Richmond, CA
- $19.18 USD / hour
Job Title: Warehouse AssociateJob DescriptionThis role focuses on supporting warehouse operations by accurately handling, scanning, and processing customer boxes and items in a fast-paced,…
Added 44 mins ago
Graduate Cyber Security Analyst (Cyber Academy)
MCK McKesson Corporation
TX
Participate in strategic projects across multiple cybersecurity domains, gaining exposure to enterprise security operations, engineering, governance, risk management, and emerging…
Added 1 hour ago
BA
Network Administrator
BROOKLYN ACADEMY OF MUSIC INC
Brooklyn, NY
- $85,000 to $95,000 USD / year
…physical and wireless networks, firewalls, VPN, and network security, and serve as the senior on-site technical authority during second-shift hours. The Network Administrator is BAM's…
Added 1 hour ago
Supervisory Store Associate
Defense Commissary Agency
Kaneohe, HI
Summary This Supervisory Store Associate serves as the first line supervisor and manager of the Front-End Department of a Commissary store. They are responsible for all aspects of planning,…
Added 1 hour ago
Supervisory Store Associate
Defense Commissary Agency
Kaneohe, HI
…received and deposited daily as part of the front-end department operations. Read the entire announcement before starting the application process. Responsibilities Serves as the first line…
Added 1 hour ago
SO
Warmwater Fish Biologist - Fish & Wildlife Biologist 3 (In-Training) - Permanent - 2026-09192
State of Washington
Ephrata, WA
- $4,746 to $7,592 USD / month
Added 1 hour ago
Supervisory Store Associate
Defense Commissary Agency
Offutt AFB, NE
…received and deposited daily as part of the front-end department operations. Read the entire announcement before starting the application process. Responsibilities Serves as the first line…
Added 1 hour ago
B
Retail Shortage Control - Part Time
Burlington
Bellevue, NE
- $15.92 USD / hour
- Part-time
As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of…
Added 1 hour ago
GI
Retail Associate Part-time
Goodwill Industries of New Mexico
Albuquerque, NM
- From $13 USD / hour
- Part-time
…others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social…
Added 1 hour ago
GI
Retail Associate
Goodwill Industries of New Mexico
Albuquerque, NM
- $13 USD / hour
…others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social…
Added 1 hour ago
GI
Retail Associate
Goodwill Industries of New Mexico
Los Lunas, NM
- $13 USD / hour
…others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social…
Added 1 hour ago
GI
Retail Associate
Goodwill Industries of New Mexico
Albuquerque, NM
- $13 USD / hour
…others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social…
Added 1 hour ago
GI
Retail Associate
Goodwill Industries of New Mexico
Albuquerque, NM
- $13 USD / hour
…others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social…
Added 1 hour ago
GI
Retail Associate
Goodwill Industries of New Mexico
Rio Rancho, NM
- $13 USD / hour
…others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social…
Added 1 hour ago
GI
Retail Associate
Goodwill Industries of New Mexico
Albuquerque, NM
- $13 USD / hour
…others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social…
Added 1 hour ago
Managing Director, Healthy Children and Families
Robert Wood Johnson Foundation
Princeton, NJ
…directs public resources in ways that strengthen family economic security and wellbeing. Our efforts to change the care system seek to make care, including childcare, paid leave, and other…
Added 1 hour ago
Server / Culinary Associate- New Wages + $500 Sign on Bonus!!
The Landing at Cape Elizabeth
Cape Elizabeth, ME
Financial Security: Plan for the future with a 401(k) and company match.
Added 1 hour ago
Scheduler, Wellness Coordinator
The Landing at Cape Elizabeth
Cape Elizabeth, ME
Financial Security: Plan for the future with a 401(k) and company match.

PRIME GROUP

Front Desk Agent

Fort Myers, FL, United States

$16.5 to $17 USD / hour

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Job details

Pay: $16.5 to $17 USD / hour
Experience: 3 years of experience in a similar position
Posting language: English
Posted: Nov 2, 2026

Original job description

Warm, guest-focused, and ready to be the face of the hotel? Prime Group is looking for a Front Desk Agent to welcome guests, manage check-in and check-out, and help create an outstanding stay from arrival to departure.

Job Summary

The purpose of the Front Desk Agent is to create the ultimate guest experience for all guests of our hotel. The Front Desk Agent will recognize, acknowledge, welcome, serve, and depart all guests and visitors arriving to and from the hotel. Primary duties for this shift will focus on some or all of the following areas, including but not limited to: guest check-in/check-out, night audit, food & beverage service, kitchen, meetings/banquet setup and service, transportation, market, or other guest requests.

What You'll Do

Essential Duties and Responsibilities

This position is empowered to guarantee total guest satisfaction
Display hospitality and professionalism to our guests at all times
Take pride in representing PMG Hospitality professionally with our guests
Ensure that all transactions with guests are handled in a legal, ethical manner
Comply with Company Standards of Service as outlined for PMG Hospitality
Project a favorable image of PMG Hospitality to the public at all times
Treat guests, vendors, customers, and co-workers with professionalism and respect at all times
Complete Departmental, PMG Hospitality, and Brand standards training as assigned
Maintain a clean and neat appearance at all times, including a complete uniform or business dress and name tag in public areas
Have a thorough knowledge of emergency procedures
Work flexible hours/schedule, including evenings, weekends, and holidays
Demonstrate a working knowledge of all hotel services and facilities, as well as the local area, to effectively assist guests
Understand and apply all hotel safety and security procedures to maintain a secure environment for employees and guests
Keep the immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken
Assist all guests in a sincere and courteous manner, going the extra mile to ensure total guest satisfaction
Develop and maintain productive interpersonal relationships and relate well with a wide variety of individuals

Front Desk

Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible; maintain and provide accurate information on hotel facilities
Maintain cash bank per accounting guidelines and comply with all accounting procedures
Maintain effective communication within the department and stay aware of issues relating to guest needs and general hotel operations
Attend meetings as scheduled and apprise management of any concerns or suggestions
Adhere to safety, security, and emergency procedures; react appropriately during emergencies; adhere to key handling and guest information protection procedures, including weekly key inventory
Understand and operate front office and telephone computer systems and equipment such as calculators and fax machines
Promptly complete the registration process - inputting and retrieving guest information, confirming stay details, selecting rooms, and providing key folders - and close out guest accounts at check-out
Verify credit cards for authorization, handle cash, make change, balance the assigned cash bank, and post charges to guest rooms and house accounts
Provide safety deposit boxes to guests in accordance with established hotel procedures
Promptly and pleasantly answer the telephone, input and retrieve messages, and send/retrieve mail, packages, and faxes for guests
Listen to and promptly resolve guest problems and complaints, documenting solutions and apprising management as needed

Night Audit

Responsible for all tasks noted under the Front Desk category
Verify that all charges to guest accounts made during the day are correct and post room charges so accounts are current and in balance by 6:00 a.m. the following morning
Complete all credit card transmittals, direct bills, and no-show billings for the day
Relocate guests in a courteous manner as needed
Prepare all daily, monthly, and yearly reports required by the property
Use sales techniques to effectively sell the property, maximizing occupancy and average rate
Receive and process telephone and walk-in reservations accurately
Act as manager on duty in the absence of the General Manager, Sales Manager, Front Desk Manager, and/or Executive Housekeeper

Breakfast Area

Be familiar with breakfast bar setup and operation
Assist with bussing tables and overall cleanliness of the breakfast bar
Assist managers as necessary with light administrative responsibilities
Work with fellow team members to ensure guest satisfaction
Understand and comply with all property safety standards at all times
Comply with health department standards and maintain a safe working environment, reporting and correcting unsafe acts or conditions related to food and beverage
Reduce and keep waste at a minimum
Practice basic stock rotation and refrigerator cleanliness; keep all work areas clean and tidy

Market / Pantry

Stock the Market daily with all required products to maximize Market/Pantry sales
Maintain cleanliness of the Market/Pantry to PMG Hospitality and brand appearance standards
Inform the Front Desk Manager of any items running low so orders can be placed as necessary
Conduct or assist in conducting monthly inventory

What You Bring

Education and/or Experience

High school diploma required; university degree in a related field preferred
3 years of experience in a similar position
Prior experience with brand systems, including their utilization and functionality
Excellent interpersonal and organizational skills with a high degree of persuasiveness
Excellent telephone skills
Ability to handle multiple tasks with strict deadlines in a fast-paced, dynamic environment
Must type at least 30 wpm and have high proficiency in MS Word and MS Excel
Strong organizational skills, accuracy in document preparation, and attention to detail

Key Skills

Excellent interpersonal communication skills
Analytical and problem-solving expertise
A strong business orientation, comfortable operating in an environment with high expectations around integrity and relationship building
A hands-on, detail-oriented leader with a strong work ethic
Creative yet practical, with strong common sense
A good communicator who keeps all parties informed in an organized, coherent manner
Basic knowledge of Microsoft Word, Excel, computers, and systems
Basic mathematical and calculator skills
Capability of building long-term relationships as part of a rapidly growing business
Personal accountability and pride in results
Ability to effectively and positively address guest or associate concerns, demonstrating empathy and providing proactive solutions
Proficiency with computers and computer-generated data

Physical Demands

Regularly required to use hands and fingers to handle or lift items, operate a computer, and talk or hear
Frequently required to stand, walk, and reach with hands and arms
Occasionally required to sit, climb or balance, and stoop, kneel, or crouch
Occasionally required to lift up to 40 pounds
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Why You'll Love It Here

Competitive salary commensurate with experience
Comprehensive benefits package including health insurance, retirement plans, and paid time off
Collaborative and team-oriented work environment
Opportunities for professional development and career advancement within a growing organization

About Prime Group

Prime Group's vertically integrated approach unifies multiple real estate disciplines under a single roof, sharing a multifaceted vision of improved, sustainable real estate development through diverse strengths, strategic affiliates, and talented in-house professionals. Our portfolio includes retail centers, offices, mixed-use developments, hotels, resorts, restaurants, and residential single and multi-family communities, each supported through technology, planning, and experienced personnel. We are a privately owned company with the agility and strength to leverage unique opportunities, and growth is a measure of our success. Since Prime Group began as a residential real estate development company, we have grown to include commercial retail, office, hospitality, and mixed-use specialties, consultation, and management.

Additional Details

Reports To: Front Desk Supervisor / General Manager

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Associates may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Prime Group is an Equal Opportunity Employe

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More about this job

Skills

Front Desk
Communication skills
Hotel operations
Attend meetings
React to events in time-critical environments
Sales
Support managers
Reporting
Organizational skills
Microsoft Word
Microsoft Excel
Attention to detail
Problem solving
Relationship building
Heavy lifting

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