Jobs in the United States

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LA
Shipping Associate
Lab Alley
Austin, TX
- $18 to $20 USD / hour
Medical benefits, Dental benefits, Paid time off, Employee discount program, Wellness program, Organized team events, Professional development, Career growth opportunities
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eCommerce Channel Manager
Lab Alley
Austin, TX
Lab Alley is looking for a high-energy, results-driven Channel Manager to oversee and scale our multi-channel sales footprint, ensuring our "Essential Chemicals" are accurately positioned…
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Safety Supervisor - MVTA
Keolis America, Inc.
Burnsville, MN · Eagan, MN
Supports the overall safety program as directed by the Safety Manager.
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PF
Team Lead
Planet Fitness - PF Baseline Fitness
Longmont, CO
- $17 USD / hour
Assist with team member management and provide backup support to Club Manager as needed.
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PF
Customer Service Representative Weekends
Planet Fitness - PF Baseline Fitness
Longmont, CO
- $15.2 USD / hour
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
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PF
Club Manager
Planet Fitness - PF Baseline Fitness
Westminster, CO
- $24.89 USD / hour
· Finish manager portion of onboarding, in Paycom, for all new hires.
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Senior Manager, Enterprise Network and Telecommunications
Vail Resorts
VT
The Senior Manager, Enterprise Network and Telecommunications is responsible for leading the teams that operate and secure the organization's enterprise network, network-security,…
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SQA Tester (Remote)
GovCIO
Montpelier, VT
…Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs (VA) Office of Information and Technology (OIT). This role is a fully remote…
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Senior Product Manager (Remote)
GovCIO
Montpelier, VT
The Senior Product Manager directs shared services and product delivery from design through implementation and testing, supporting FHIR data governance and data quality/pipeline efforts…
Added 1 min ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
MESA, AZ
- Full-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 1 min ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
SELMA, TX
- Part-time
…feedback to improve your skillset and further your professional…
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Manager, Platform Services Project Management (Remote)
CrowdStrike
Montpelier, VT
As the Professional Services Manager (Project/Program Management), you will lead a team of Project Managers, ensuring efficient use of deployment resources to deliver projects on time and…
Added 1 min ago
Product Manager
Navitus
Montpelier, VT
Added 1 min ago
Senior Product Manager, Value realization
Humana
Montpelier, VT
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 1 min ago
ES
Post Permanency Services Coordinator
Easter Seals
Bennington, VT
- $23 USD / hour
Added 1 min ago
Associate Product Manager
Navitus
Montpelier, VT
Added 1 min ago
Regional, Health, Safety & Environmental (HSE) Renewables- West Region
Cinterra
NC
The Regional Manager, Health, Safety & Environmental (HSE) provides strategic and operational leadership for the Company's HSE function. Reporting to the Chief Operating Officer, HSE…
Added 1 min ago
Territory Manager, Diabetes (Phoenix Valley)
USA-MiniMed Distribution Corp. 1018
Virtual, AZ
MiniMed is seeking an experienced Territory Manager to drive business growth and support for Diabetes products and services. This role focuses on promoting, selling, and supporting our…
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GV
Senior Sourcing Manager, Software Category
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Boston, MA
- $125,000 to $208,300 USD / year
…nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement…
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Global Machinery Engineering, Sr. Mgr.
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The Global Machinery Engineering Manager is part of the Global Asset Integrity and Turnaround organization and provides technical leadership for the safe, reliable, and cost-effective…
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Senior Food and Beverage Operations Manager
Marriott
HOUSTON, TX
Supports and supervises an effective monthly self inspection program.
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Housekeeping Manager
Marriott
Greensboro, GA
Supports and supervises an effective inspection program for all guestrooms and public space.
Added 1 min ago
Case Manager
Copa Health
Mesa, AZ
We’re seeking Full-Time Case Managers to join our dynamic healthcare team. The Case Manager participates in the development of the integrated comprehensive assessment and Integrated Service…
Added 2 mins ago
Fleet Maintenance Manager
Amerit Fleet Solutions
Indianapolis, IN
…companies in the US, is looking to hire a skilled Fleet Maintenance Manager in the Indianapolis, IN or Nashville, TN area. The Fleet Manager is responsible for leading a team of Technicians…
Added 2 mins ago
Manager I - Revere Parkway Warehouse
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Centennial, CO · CO
…enforcement of all food safety and sanitation practices as well as program regulations. Responsible for development of kitchen staff and promotes good community relations among various…

PRIME Corporate Services

Member Experience Agent

Provo, UT, United States

$21 to $25 USD / hour

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Job details

Pay: $21 to $25 USD / hour
Experience: Experience: 2+ years in customer service, client support, a contact center, account support, or another role requiring regular customer interaction and follow-through.
Posting language: English
Posted: Nov 2, 2026

Original job description

Description Member Experience Agent

Location: Provo, UT Department: Member Experience Salary Range: $21-$25 per hour (DOE) Classification: Non-Exempt Reports To: Member Experience Team Manager Status: Full-Time (Mon-Fri)

About the Role:

We are seeking a skilled, service-minded Member Experience Agent to be the ongoing voice of PRIME for our members. This is a client-facing role for someone who thrives on working directly with entrepreneurs and business owners, helping them understand our products and services and making every interaction a great experience.

You’ll manage support tickets, handle inbound and outbound calls, and follow up through email, text, and chat. You’ll take ownership of each interaction, keep members informed about what happens next, and coordinate with our onboarding, accounting, and tax teams to move requests forward.

This is not a bookkeeping position, and you don’t need to be an accounting expert, but you do need to pick up financial and tax terminology quickly.

What You’ll Do:

Ticket Ownership: Own member tickets and service requests from first response through resolution or a documented handoff, following up until the next step is clear and complete.
Inbound & Outbound Outreach: Handle inbound calls and make outbound calls, emails, and texts to answer questions, request missing documents, share status updates, and prevent avoidable delays.
Multi-Channel Support: Support members across phone, chat, email, text, and ticketing systems with a professional, helpful tone in every channel.
CRM Accuracy: Keep CRM records current, including interaction notes, commitments, document status, next steps, and follow-up dates.
Clear Explanations: Explain document requests and routine process steps in member-friendly language while learning our finance, bookkeeping, and tax terminology.
Smart Escalation: Recognize when a question requires accounting or tax expertise and route it promptly with a concise, useful summary rather than guessing or giving unauthorized advice.

Why Prime?

Who we are:

Remember when every step of launching your dream felt like a mountain? Debt loomed, the tax code was a cryptic puzzle, and building a rock–solid foundation seemed impossible. PRIME Corporate Services was forged from that very struggle - by entrepreneurs who knew there had to be a better way.

We are not just a faceless firm; we are a co-pilot for founders, operators, and business builders navigating the chaos of growth. We help cut through red tape, simplify complex systems, and help entrepreneurs structure their business for long-term financial freedom.

From entity structuring to tax strategy to business credit and funding, we don’t just protect businesses - we help to scale them. Our team partners directly with high-growth entrepreneurs and affiliate partners to drive measurable outcomes; more leads, more revenue, and stronger businesses.

We deliver expert guidance and exceptional service at every stage of the business journey.

Our Mission: We aim to serve, advise, and support entrepreneurs every day.

Why You’ll Love Working Here:

Impact at scale: Your work will shape the experience of thousands of entrepreneurs working with PRIME.
Autonomy + Accountability: You’ll be trusted to lead, experiment, and deliver results - no micromanagement, just momentum.
Collaborative Culture: You’ll work alongside creative thinkers, engineers, and business leaders who care deeply about customer success and innovation.
Modernization Mission: You’ll play a key role in bringing advanced tech, analytics, and discipline to a growing organization - setting the foundation for the next generation of PRIME’s digital ecosystem.

Benefits & Perks

Competitive Compensation + performance based bonuses
Comprehensive Health Coverage - Medical, dental, and vision
Paid Time Off - Generous PTO, sick days, and paid holidays
401k with Company match (we match up to 4%)
Parental Leave - Paid leave for new parents
Impact-Driven Culture - Small team, big mission
Gym Pass - Company sponsored access to local gyms
Free soda and snacks
Discounts on Cellular/Wireless bills
Robust Employee Resource Program with tele-health and more

Requirements

What You Bring:

You are a natural communicator with a service mindset and a strong sense of ownership. You follow through, manage competing priorities, and keep members informed instead of waiting for them to ask again.

Communication: Clear, professional written and verbal communication; you adapt to different personalities and explain unfamiliar processes without jargon.
Ownership & Follow-Through: You manage competing priorities and see every request through to a clear next step.
Quick Learner: The ability and motivation to learn finance, bookkeeping, banking, and tax-document terminology quickly.
Attention to Detail: Strong judgment, organization, and time management in a fast-moving environment.
Coachability: Comfort working to defined KPIs and conversation-quality standards, receiving coaching, and following documented processes consistently.
Discretion: Professionalism when handling confidential business and financial information.

Requirements & Qualifications:

Experience: 2+ years in customer service, client support, a contact center, account support, or another role requiring regular customer interaction and follow-through.
Technology: Strong computer skills and the ability to move confidently among CRM software, phone-center tools, ticket queues, chat, and email while keeping records accurate.
Education: High school diploma or GED; coursework in business, accounting, or communications is a plus.
Preferred Experience: Experience in a contact center, help desk, or CRM-driven service team; exposure to accounting, tax, banking, or other financial services; and experience supporting small-business owners or entrepreneurs.
Outside Training: None required.

How Success Is Measured:

Performance is measured by productivity, follow-through, accuracy, and member experience, including ticket response and resolution time, follow-up completion, call responsiveness, member satisfaction, QA scores, CRM accuracy, and workflow adherence. Success means members feel heard and know what happens next, documents are collected with fewer repeat contacts, and accounting and tax teams receive clear, complete handoffs.

Physical Requirements:

The work environment characteristics and associated physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Prolonged periods of sitting at a desk, working on a computer, and taking phone calls
Must be able to lift 25 pounds periodically
Must be able to access and navigate each department at the organization’s facilities
Travel (less than 10% annually) may be required for sales support, training, and/or professional development

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More about this job

Skills

Bookkeeping
First response
Communication skills
Attention to detail
Time management
Coaching
Customer service
Computer skills
Technical support
Workflow
Sales

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