Student Retention Specialist

Join a dedicated adult education public charter school team to execute high-impact retention and outreach strategies that support adult learner persistence, engagement, and attendance outcomes.

Compensation: $25.00/Hour+ DOE Location: Washington, DC (Hybrid) Schedule: Monday - Friday, 9:00A - 5:00P Status: Temporary, July through October 2026

Responsibilities:

• Manage a caseload of adult learners to ensure consistent engagement, conducting one-on-one meetings to assess academic progress and address barriers to success.
• Maintain an active on-site classroom and common area presence to conduct check-ins, reinforce attendance standards, and support onboarding milestones.
• Execute high-volume daily outreach via phone, text, and email following an established communication cadence for absences and re-engagement.
• Document all learner interactions, interventions, and records accurately within Salesforce, LACES, or internal student information systems.
• Provide administrative support to the admissions team, including document verification, enrollment tracker management, and audit preparation to meet regulatory compliance requirements.
• Generate and analyze data reports regarding recruitment, enrollment, and attendance trends to refine retention strategies.
• Design, implement, and evaluate targeted action plans and retention initiatives aligned with institutional performance goals.

Requirements:

• Bachelor’s degree from an accredited institution or equivalent related field experience.
• 2–3 years of experience in academic advising, student services, counseling, or school enrollment/retention functions.
• Strong understanding of the unique challenges faced by adult learners and non-traditional students.
• Functioning knowledge of DCPS/DCPCS residency guidelines and procedures.
• Proficiency with Microsoft Office, Google Suite, and CRM platforms like Salesforce (familiarity with LACES or SLED is a plus).
• Excellent interpersonal, cross-departmental communication, and rapport-building skills with a diverse population.
• Strong organization and time-management skills to successfully handle tight deadlines under pressure.
• Ability to travel comfortably around Washington, DC for in-person meetings and operations.
• Must pass a federal criminal background check.

Benefits:

For more details on PrideStaff's Benefit offerings visit: https://www.pridestaff.com/benefits Compensation / Pay Rate (Up to): $25.00 - $25.00 Per Hour