Order Preparation Specialist

The Order Preparation Specialist is responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders. Duties in a nutshell: gathering pertinent data points to place in orders; dispatching movement; communicating with customers and vendors by phone and email; establishing strong relationships with customer contacts and vendors; conducting quality checks; and assisting with any additional tasks and responsibilities as may be deemed necessary by management. Status: Temp-to-Hire Location: Gainesville Salary: $19.0/Hour

Schedule:

• Mon-Fri (5 days/week), between 8:00am-6:00pm (shift assigned by supervisor)
• Once converted to Client payroll, hybrid schedule (4 days in office, 1 day at home)

Duties and Responsibilities in detail:

• Initiate the vehicle transport life cycle by managing accurate data collection, order submission, dispatch for movement to the correct entity, and participating in all order phases to ensure customer satisfaction.
• Negotiate and resolve transport issues and solutions while balancing customer needs with operational constraints.
• Effectively manage direct communication with customers, both FMCs as well as their clients.
• Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience following all standard processes to completion.
• Manage details of each request placing information in specific areas of the order to ensure full understanding?of customer requirements.
• Monitor and manage team dashboard and views to complete tasks and keep orders moving.
• Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.

Skills and Experience:

• 1-2 years experience in a call center, customer service or sales preferred.
• High School Diploma or equivalent will be accepted too.
• Exhibit good written and verbal communication skills – emailing and calling customers to clarify
• Possess good computer/data entry skills – mining information from emails and entering into PARS system
• Problem solving skills – ability to learn our business to help resolve issues
• Have ability to analyze work and notice trends – forward thinking
• Exhibit critical thinking skills and the ability to use knowledge, facts, and data to effectively solve problems.
• Demonstrate financial understanding while balancing customer needs and company obligations.
• Demonstrate the ability to manage time effectively and follow through to completion. Compensation / Pay Rate (Up to): Per Hour