Customer Service Specialist

Customer Service Specialist

We are looking for a Customer Service Representative who will be the core communication link between customers, field sales, distribution, purchasing, and manufacturing. You will manage customer inquiries, process complex orders, and resolve requests to maintain the highest levels of customer satisfaction. This role requires a blend of strong business acumen, an exceptional service mindset, and a desire for long-term professional growth.

Location: Richardson, TX Position Type: Temp-to-Hire Compensation: $45,000 - $48,000/year ($21.00 - $23.00/hour, DOE) Schedule: Hybrid flexibility available post-training!

• Training Period (First 90 days): On-site Monday – Friday, 9:00 AM – 6:00 PM.
• Post-Training: Flexible hybrid schedule (typically a 3-day office / 2-day home split) Monday - Friday 9:00 AM – 6:00 PM

RESPONSIBILITIES:

• Customer Communication: Provide pricing, product availability, and scheduling information via professional written and verbal communications. Suggest alternative or additional products/services to meet customer needs.
• Order Management & Backend Maintenance: Process incoming orders via email, telephone, Fax, and EDI. Track order activity, expedite high-priority deliveries, and proactively alert appropriate staff of potential delivery bottlenecks.
• Process Improvement: Foster open communication internally and externally; champion creative changes to improve team efficiency and service levels. Participate in special projects as assigned.
• Continuous Learning: Complete specific department training modules to develop a deep understanding of our client's technical product catalog, processes, and protocols. Provide guidance and onboarding support to newer team members over time.
• Account Support: Support committed accounts and sister companies to ensure seamless, complete solutions/resolutions to business and delivery issues (including monthly EDI responsibilities).

QUALIFICATIONS:

• Education: Bachelor’s degree in Business (or a related field), or an equivalent blend of education and professional experience.
• Experience: Minimum of 2 years of experience in customer service or inside sales, ideally within a manufacturing or technical service environment.
• Technical Aptitude: Knowledge of basic electrical concepts is a major plus. Proficiency with standard office software (Word, Excel, PowerPoint, email, and meeting management platforms) is required.
• Data Entry Accuracy: Must be able to demonstrate a typing speed of 50 WPM with a keying accuracy rate of 99.75%.
• Soft Skills: Exceptional interpersonal, negotiation, and written/verbal communication skills. Strong email etiquette is essential.
• Operational Skills: Ability to thrive in a high-volume, fast-paced environment. Must possess excellent organizational, multitasking, and time-management skills.

BENEFITS:

• Health
• Vision
• Dental
• Paid holiday Compensation / Pay Rate (Up to): $45,000.00 - $48,000.00