Customer Service Representative (CSR)

Do you have 3+ years of continuous job longevity in corporate B2B customer service, call center operations, or manufacturing sales support? Are you a detail-driven professional who excels at accurate order entry, tracking open production orders, and managing complex inventory records using ERP/AS-400 software? If you are seeking a stable 1st-shift, on-site role in the Piedmont area with a premier industrial manufacturer, this opportunity is the perfect move for your career! ----- Customer Service Representative (CSR) 1st Shift / Mon – Fri / Business Hours $17.00 /per hr Piedmont, SC Area ----- PrideStaff - Greenville is seeking an experienced, detail-oriented, and process-driven Customer Service Representative for a leading manufacturing customer in the Piedmont, SC area. In this key B2B office role, you will serve as a primary liaison between internal production teams, sales managers, and corporate customers. We are searching for an administrative professional with proven work history longevity who can manage the full order cycle - from immediate order entry and data verification to invoice generation, routing sheet processing, and shipment labeling. -----

Customer Service Representative Primary Responsibilities include:

Your main responsibility is the accurate processing, tracking, and fulfillment support of customer orders, maintaining flawless internal records and seamless communication across departments.

• Order Processing & Entry: Immediately enter incoming customer orders and order changes into the system upon receipt; confirm details following planning review.
• Production & Inventory Data Entry: Input daily production and finishing routing sheets into computer systems to update inventory levels and apply work to open customer orders.
• Open Order Tracking: Maintain updated open order reports and participate in daily/weekly production meetings to ensure customer delivery deadlines are met.
• Shipping & Invoicing Preparation: Verify carton details, weights, freight methods, payment terms, and pricing prior to generating shipping labels, packing lists, and invoices.
• Problem Resolution: Research and resolve order discrepancies, shortages, or pricing errors; initiate replacement orders promptly when needed.
• Cross-Department Collaboration: Partner closely with sales, reception, shipping managers, and plant supervisors to address inquiries and streamline customer workflows.

Customer Service Representative Requirements include:

• Required Background: 1–3+ years of corporate B2B customer service, call center, or manufacturing administrative support experience. (Please note: Retail customer service experience will not be considered for this role).
• Job Stability & Longevity: A strong, proven track record of employment longevity (1+ years in previous roles) is strictly required.
• Software Proficiency: Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with AS-400 systems (or similar manufacturing databases).
• Math & Analytical Literacy: Ability to calculate rates, ratios, percentages, weights, and basic measurements (fractions/decimals).
• Communication & Detail: Exceptional written/verbal communication skills with high attention to detail in high-volume data entry and order verification.
• Education: High School Diploma or GED required; experience in a textile or industrial manufacturing environment is a strong plus! ----- Join Us.

PrideStaff Company Overview PrideStaff (Greenville location) is a locally-owned staffing & placement franchise with a strong reputation as a fun-loving, quality-focused service provider. PrideStaff is among the highest-rated staffing agencies in the areaCompensation / Pay Rate (Up to): $17.00 - $17.00