Customer Service Representative

Customer Service Representative

• Location: Union, NJ
• Position Type: Full-Time
• Hours: Monday – Friday, 8:30 AM – 5:00 PM
• Pay Rate: $21.00 – $23.00 / hour Job Summary We are seeking a reliable, detail-oriented, and customer-focused Customer Service Representative to join our team in Union, NJ. In this role, you will serve as a primary point of contact for customer inquiries, handle order processing from entry through fulfillment, and coordinate closely with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Order Entry & Processing: Accurately enter and process incoming customer orders into the system in a timely manner.
• Customer Support: Answer incoming inquiries via phone and email, providing prompt, professional, and accurate information regarding order status, product details, and resolution of issues.
• Shipment Scheduling & Logistics: Schedule customer shipments and track deliveries to ensure on-time completion.
• Cross-Functional Teamwork: Collaborate closely with internal departments (warehouse, operations, logistics) to align on delivery schedules and meet customer expectations.
• Customer Follow-Up: Proactively follow up with customers regarding order confirmations, updates, potential delays, and post-delivery feedback.
• Records Management: Maintain up-to-date customer files, order histories, and records within the company database.

Qualifications

• 1–3+ years of experience in customer service, order entry, or administrative support roles preferred.
• Strong proficiency in data entry with high attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Solid organizational and time-management skills; ability to prioritize tasks in a fast-paced environment.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning company software/ERP systems.
• Strong problem-solving abilities and a positive, collaborative attitude.

Schedule & Pay

• Schedule: Full-time, Monday through Friday, 8:30 AM to 5:00 PM
• Pay Range: $21.00 – $23.00 per hour (commensurate with experience)
• Work Location: In-person (Union, NJ)

Compensation / Pay Rate (Up to): $21.00 - $23.00 Per Hour