Customer Service Representative
- Location: Union, NJ
- Position Type: Full-Time
- Hours: Monday – Friday, 8:30 AM – 5:00 PM
- Pay Rate: $21.00 – $23.00 / hour Job Summary We are seeking a reliable, detail-oriented, and customer-focused Customer Service Representative to join our team in Union, NJ. In this role, you will serve as a primary point of contact for customer inquiries, handle order processing from entry through fulfillment, and coordinate closely with internal teams to ensure a seamless customer experience.
Key Responsibilities
- Order Entry & Processing: Accurately enter and process incoming customer orders into the system in a timely manner.
- Customer Support: Answer incoming inquiries via phone and email, providing prompt, professional, and accurate information regarding order status, product details, and resolution of issues.
- Shipment Scheduling & Logistics: Schedule customer shipments and track deliveries to ensure on-time completion.
- Cross-Functional Teamwork: Collaborate closely with internal departments (warehouse, operations, logistics) to align on delivery schedules and meet customer expectations.
- Customer Follow-Up: Proactively follow up with customers regarding order confirmations, updates, potential delays, and post-delivery feedback.
- Records Management: Maintain up-to-date customer files, order histories, and records within the company database.
Qualifications
- 1–3+ years of experience in customer service, order entry, or administrative support roles preferred.
- Strong proficiency in data entry with high attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Solid organizational and time-management skills; ability to prioritize tasks in a fast-paced environment.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning company software/ERP systems.
- Strong problem-solving abilities and a positive, collaborative attitude.
Schedule & Pay
- Schedule: Full-time, Monday through Friday, 8:30 AM to 5:00 PM
- Pay Range: $21.00 – $23.00 per hour (commensurate with experience)
- Work Location: In-person (Union, NJ)
Compensation / Pay Rate (Up to): $21.00 - $23.00 Per Hour