Customer Service Logistics

3PL Customer Service / Logistics Representative Location: [Insert City/State or Remote/Hybrid] Job Type: Full-Time, Temp-to-Hire Category: Logistics & Supply Chain Customer Service Are you an enthusiastic communicator who thrives in a fast-paced environment? PrideStaff, a premier national staffing firm, is looking for a driven Customer Service & Inside Sales Representative to join a growing Third-Party Logistics (3PL) team. In the logistics world, timing is everything. If you have a knack for building rapport, solving supply chain puzzles, and providing top-tier service to shippers and carriers alike, we want to hear from you! ## What You’ll Do (Job Responsibilities) In this role, you will act as the vital link between shippers, carriers, and internal operations, managing a high volume of inbound and outbound communication. Your day-to-day will include:

• Answering inbound calls and emails from clients and transportation partners with professionalism and urgency.
• Tracking and tracing shipments using multiple internal systems and resources to provide real-time status updates.
• Proactively resolving supply chain disruptions, transit delays, and customer complaints to ensure on-time delivery.
• Leveraging inside sales skills to provide clients with rate quotes, promote additional logistics services, and maximize account value.
• Data management: Accurately entering shipment details, updating the Transportation Management System (TMS), and completing daily check-call logs.
• Identifying and escalating high-priority freight or carrier issues to the operations management team when necessary.

## What You Bring to the Table (Requirements) We are looking for a fast learner who can handle the dynamic pace of logistics. The ideal match includes:

• Experience: At least 1+ years of customer service experience within a call center, logistics, or dispatch environment.
• Sales Savvy: Comfortable pitching services, quoting rates, or up-selling over the phone.
• Tech-Skills: Strong data entry, fast typing, and the ability to comfortably navigate multiple screens and logistics/TMS software.
• Communication Skills: Exceptional verbal and written communication, paired with strong active listening and negotiation skills.
• Education: High School Diploma or equivalent.
• Background: Must be 18 years of age or older and willing to undergo a criminal background check and drug screen.

## Why Apply Through PrideStaff? At PrideStaff, we don’t just find you a job - we find you the right career path. Supply chain and logistics are booming industries. We work closely with our clients to ensure a smooth transition from temporary to permanent employment, giving you a foot in the door with a premier logistics provider. Compensation / Pay Rate (Up to): $17.50 - $19.00 Per Hour