Counter Sales/Shipping Data Entry

PrideStaff is seeking a dependable, customer-focused Counter Sales / Data Entry & Shipping Specialist for one of our clients in Knoxville, TN! We are looking for a motivated, detail-oriented individual with experience in customer service, counter sales, data entry, order processing, and shipping. The ideal candidate will have strong computer skills, excellent communication abilities, and experience preparing and coordinating outgoing shipments. This position requires someone who can multitask, maintain accurate records, and provide outstanding customer service in a fast-paced environment.

JOB RESPONSIBILITIES

• Greet and assist walk-in customers, providing friendly and professional customer service.
• Answer incoming phone calls, respond to customer inquiries, and provide product information.
• Process customer orders, sales transactions, and payments accurately and efficiently.
• Enter customer information, sales orders, invoices, and shipping details into company computer systems.
• Assist customers with product availability, pricing, order status, and shipping information.
• Prepare quotes, invoices, receipts, packing slips, and other sales-related documentation.
• Process outgoing shipments, including preparing shipping labels, packaging orders, and verifying shipment accuracy.
• Coordinate shipments using UPS, FedEx, and other shipping carriers as needed.
• Track shipments, monitor delivery status, and assist with resolving shipping discrepancies.
• Verify customer orders against packing slips and shipping documentation to ensure accuracy.
• Coordinate with warehouse and inventory personnel to ensure orders are picked, packed, and shipped correctly.
• Assist with inventory tracking, product inquiries, and order fulfillment.
• Maintain accurate customer records, shipping documentation, and inventory information.
• Resolve customer questions and concerns in a professional and timely manner.
• Maintain an organized, clean, and professional counter, shipping, and office area.
• Perform additional administrative, shipping, and customer service duties as assigned.

JOB REQUIREMENTS

• Previous experience in shipping, order processing, or shipping and receiving preferred.
• Experience in counter sales, customer service, data entry, or administrative support preferred.
• Strong computer skills, including Microsoft Office and the ability to learn new software systems.
• Experience preparing shipping labels, packing slips, and shipping documentation.
• Familiarity with UPS, FedEx, or other shipping software and carrier systems preferred.
• Excellent data entry skills with a high level of accuracy and attention to detail.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a busy environment.
• Comfortable handling customer transactions, processing orders, and maintaining accurate records.
• Strong organizational skills and a dependable work ethic.
• Ability to work independently and collaboratively with team members.
• Experience with inventory management, order entry, or point-of-sale systems is a plus.
• Ability to assist with packaging, preparing, and handling outgoing shipments.
• Professional, friendly attitude with a commitment to customer satisfaction.

IDEAL CANDIDATE

The ideal candidate is organized, dependable, computer-savvy, and experienced in customer service, data entry, and shipping operations. This individual should be comfortable assisting customers at the sales counter, accurately entering orders, preparing shipments, and coordinating with warehouse personnel to ensure timely and accurate order fulfillment. Compensation / Pay Rate (Up to): $22.00 - $24.00