Claims Coordinator

Claims Coordinator Location: Hybrid (4 days office / 1 day home; 100% in office for 6-month training) Schedule: Mon–Fri, 8:00 AM – 5:00 PM Pay: $47,500 – $52,500/yr (Up to $55,000 for relevant experience) + Profit Sharing Position Overview Coordinates claim reporting, processing, and management across nationwide locations. Serves as the primary contact between field teams, brokers, and insurance adjusters.

• Core Focus: Auto, General Liability, Asbestos, and Cyber claims.
• Secondary Focus: Backup for Property, Workers' Comp, Theft/Crime, and Stock Throughput.
• Growth Track: Starts with claims and adjuster oversight, with room to expand into managing broader insurance programs. Flat team structure with a history of internal growth.

Essential Job Functions

• Relationship Management: Establish and maintain effective working relationships with the Loss Control team, location managers, external brokers, insurance carriers, and other internal departments.
• Claims Oversight: Manage the oversight of claims handled by insurance carriers, as well as handle in-house claims. Start by overseeing claims and adjuster performance, with potential future expansion into managing broader insurance aspects.
• Information & Documentation: Ensure timely collection and management of documentation between field units, Loss Control, brokers, legal discovery, and carriers (e.g., accident investigation forms, photos, witness statements).
• Review & Compliance: Ensure claims are properly reviewed for coverage, processed promptly, and evaluated for compliance with relevant laws and regulations.
• Issue Resolution: Collaborate with the Risk & Insurance Manager to resolve or settle complex claim issues and disputes.
• Process Documentation: Maintain current, detailed documentation of all job duties, processes, and procedures.
• Operational Support: Assist with other operational duties within the Loss Control Department as assigned.

Requirements

• Education: Bachelor’s degree in business preferred.
• Experience: 1+ years in liability claims preferred.
• Skills: Proficient in MS Office Suite (Excel, Word, Outlook, Teams, SharePoint); strong communication and task management.
• Licenses/Certifications: Adjuster’s License, ARM, CPCU, AIC, AIS, AINS, or CRM a plus.

Benefits

• Medical, Dental, Vision, Teledoc, HSA (with match), and FSA
• 401(k), Life, and Disability Insurance
• Paid Vacation, Sick Leave, Holidays, and New Parent Leave

Compensation / Pay Rate (Up to): $47,500.00 - $52,500.00 Per Year