Assistant Property Manager

PrideStaff is seeking an Assistant Property Manager.

Property Manager is a leader who plays a pivotal role in day-to-day operations, processes, leasing, tenant relations, portfolio performance, marketing, property appearance and upkeep. We like experience, knowledge, ideas and energy to perform in a dynamic workplace!

ROLE RESPONSIBILITIES

OPERATIONS

• Highly responsive + impeccable follow up, follow through & deadline adherence
• Create, refine, maintain internal processes & work-flows
• Lead team to meet performance expectations and departmental targets
• Create and administer operational SOP’s and How-To’s
• Emphasis on accuracy, efficiency, automation & AI integrations
• Help obtain and onboard new property management accounts
• Mobilize marketing strategies and tenant relations events
• Project ownership, responsibilities, collaboration & support
• Adopt, support and progress annual departmental programs
• Attend org meetings, conduct departmental/team meetings

FINANCIALS

• Prepare & Manage Operating Budgets
• CAM charges, projections & year-end reconciliation
• Track income, expenses, rent collection, AP/AR (properties/portfolio)
• Process, manage, authorize invoices and payables (AP)
• Create, review, approve management invoices to property owners (AR)
• Oversee security deposit activity, receivables and payables

OPERATIONAL & FINANCIAL REPORTING

• Accountable for reporting adherence and accuracy.
• Monthly “owners reports” includes property financial, tenancy status, etc.
• Aging receivables, tenant defaults, notices & eviction proceedings (uncommon)
• Lease expiration, renewal, vacancy, marketing review, move in/out, commissions etc.
• Property maintenance requests, repairs, improvement & expenditure activity snapshot
• Procure and discuss year-end financial reporting

PROPERTY MANAGEMENT

• Regular site visits, master property dynamics, initiate property tasks
• Prioritize & coordinate seasonal tasks and annual inspections (fire, boiler, elevator)
• Oversee lease compliance, liability insurance certificates, etc.
• Trigger tenant default notices and eviction processes (3-Day Notice + 7-Day Cure to Quit)
• Coordinate legal & court filings with general counsel (May require court attendance)

TENANT & CLIENT SUPPORT

• Respond to tenant requests & inquiries to in-house 'response time' metrics
• Mobilize maintenance request solutions to in-house 'service resolution' metrics
• Defuse & resolve challenging tenant interactions
• Build professional relationships & establish rapport with current & prospective tenants
• Oversee tenant communications like notices, newsletters, emails, presentations

PROSPECTS & LEASING

• Oversee lease expiration and renewal program, engage tenants in renewal discussions
• Execute effective low vacancy rate methodologies and short vacancy ‘turn’ time
• Schedule appointments, perform tenant interviews, conduct property tours
• Prepare leases & guide prospective tenants through the leasing process
• Coordinate lease signing, new tenant orientation & move-In process
• Engage broker as needed to list and advertise portfolio vacancies

MARKETING & PARTNERSHIPS

• Seek and establish ‘value-add’ relationships with area businesses
• Utilize partnerships to deliver on-trend and unique office community experiences
• Define & coordinate sponsors and local influencers for property/leaseholder events

Minimum Qualifications: High school diploma, GED or industry related certification – bachelor’s degree preferred 2 year Property Management

• Disciplined follow-up, deadline adherence & attention to detail
• Exceptional organizational, time & task management skills (impressively good)

Excellent MS Office suite proficiency: Word, PowerPoint, Excel (really good)

• Document formatting, basic Excel formulas, PDF conversions, Outlook email, OneDrive, etc.

Excellent written, verbal communication & customer service skills (really good)

• Professional letters, present material, meet tenants, clients, and represent the Encore brand

Property management software experience: Yardi, Rent Manager, Back Office... Basic Google drive, Dropbox, adobe, outlook email fluency Ability to manage a variety of tasks independently and in a team setting Video conference software experience: Skype, Google, Teams, Zoom Applied basic mathematical and accounting principals Demonstrable use of electronics; Computer, smartphone, computer, printer, copier Professional, well-kept appearance & workplace etiquette Valid driver’s license & current auto insurance Preferred Qualifications: Bachelor’s degree in marketing, Business Administration, Finance, Construction Management or similar certification(s) 3+ years Property Management

• Experience in process development & workflow refinement

Financial acumen

• High-level accounting principles & AR/AP bookkeeping fluency
• Financing & banking fundamentals

Exceptional MS Office suite proficiency; Word, PowerPoint, Excel (Outstanding) Project management and software experience: ClickUp, Trello, Jira, Monday...

Physical Demands:

• Required to stand, walk, sit, bend, and reach
• Some work-related exposure to seasonal outside weather conditions
• Occasional need to lift and/or move more than 20 pounds

Compensation / Pay Rate (Up to): $60,000.00 - $65,000.00