Air Import Operations

Job Title: Air Import Operations Company/Industry: Well-established, mid-sized freight forwarder Location: Jamaica, NY Salary: Commensurate with experience + benefits Position type: Direct Hire, FT On-site

Responsibilities:

• Processing air import transactions
• Handle bookings from overseas agents and importers
• Coordinate the move to destination
• Update shipment status, issue arrival notices, and obtain entry documents
• Arrange freight release with steamship lines and confirm cargo availability
• Follow up with customers by proactively informing them of status of their shipments, answering questions and referring clients to the supervisor when questions are more technical
• Negotiates with customers to resolve problems and troubleshoot in order to arrive at mutual agreements
• Monitor and provide necessary instruction for parties engaged in receiving and shipping freight, documentation, waybill, assessing charges, and collecting fees for shipments
• Resolves customer problems and informs supervisor of the resolutions
• Other functions as needed

Experience and Skills:

• Strong air import knowledge
• Minimum 3-5 years of air import experience within freight forwarding industry
• Ability to work independently and as a team player
• Basic skills in MS Office applications
• Excellent verbal and written communication skills Compensation / Pay Rate (Up to): $55,000.00 - $65,000.00