Assistant Manager, Benefits & Leave Administration

DESCRIPTION/JOB SUMMARY

Manage and administer all aspects of Family Medical Leave Act (FMLA) program in collaboration with the Human Resources leadership team. Assist with employee benefits, retirement, and wellness programs and serve as a trusted employee resource.

RESPONSIBILITIES/DUTIES

Leave Administration

•Manage and administer all aspects of FMLA and Short-Term Disability (STD) program, ensuring compliance and collaboration with the Human Resources leadership team

•Administer leave requests from initial notice through return to work or exhaustion of available FMLA/STD

•Determine eligibility for FMLA, STD, and/or applicable federal and/or state leave programs, issue required notices, and review supporting documentation

•Track leave usage and coordinate STD payments

•Monitor benefit deductions during leave and coordinate direct payments when necessary

•Collaborate with Human Resources leadership to assess and determine the viability of reasonable accommodations

•Maintain regular and empathetic communication with employees and managers throughout the leave process

•Maintain complete, accurate, and confidential benefit and leave records

Employee Benefits Support

•Answer employee questions about benefit eligibility, coverage, enrollment, payroll deductions, claims, and procedures

•Guide employees through new hire enrollment, qualifying life events, coverage changes, and termination of coverage

•Work with benefit carriers, consultants, and service providers to resolve eligibility, enrollment, and claim-related issues

•Help employees understand and access available health and well-being resources

Benefits Administration and Program Support

•Assist with managing and administering medical, dental, optional insurance, and Employee Assistance Program (EAP) benefits

•Process benefit enrollments, changes, and terminations, review supporting documentation, and coordinate applicable payroll deductions

•Audit HRIS and carrier records, correct discrepancies, and complete dependent eligibility audits, including verification of full-time student status when applicable

•Review, reconcile, and submit benefit invoices for payment and prepare monthly benefit deduction reports for Finance

•Assist with consultant and carrier communications regarding plan design and coverage issues, benefit plan self-funding procedures, and contract negotiations and administration

•Assist with maintaining compliance with ERISA, COBRA, ADA, HIPAA, the Affordable Care Act, and other applicable benefits requirements

•Assist with COBRA administration, annual Forms 1095-C, and benefit plan reporting to Human Resources and Finance

•Assist with administering the 401(k) Plan and Employee Stock Ownership Retirement (ESOP) Plan, including related records and reporting

Education, Wellness, and Program Support

•Plan and execute annual open enrollment, employee communications, and benefits education with oversight

•Develop, manage and execute wellness programs, including wellness fairs, screenings, immunization events, competitions, wellness challenges, and new initiatives

•Assist with employee events and special projects as needed

Development and Continuous Improvement

•Function as the backup for managing benefits

•Maintain current knowledge of company policies, procedures, and activities to provide employees with timely and accurate information

•Help ensure that all company policies and procedures are uniformly followed and enforced

•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

•Complete the annual CTPAT Security Training

•Focus on continuous improvement, and consistently demonstrate good business judgment

•Work effectively with all Pride departments to exceed internal and external expectations

•Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be:

•A friendly team player, confidential, professional, and honest

•Emotionally intelligent, collaborative, and empathetic

•Exceptionally organized with a high degree of attention to detail

•An open-minded critical thinker who develops practical solutions in challenging situations

•Willing to perform repetitive tasks with accuracy and timeliness

Must have the ability to:

•Multi-task, problem-solve, and prioritize in a fast-paced working environment

•Exercise sound judgment, resolve routine issues, and recognize when to involve Human Resources leadership

•Work onsite at Pride Mobility Products’ corporate headquarters each workday

Must have:

•A dynamic and engaging personality and communication style

•Excellent relationship-building skills

•Relentless drive to achieve advancement and continuous improvement

•Exceptional presentation, verbal and written communication skills

•Strong planning, analytical, and organizational skills

•Intermediate working knowledge of Microsoft Office Word, Excel, and PowerPoint

PREFERRED SKILLS

•Basic working knowledge of payroll and timekeeping systems preferred

•Fluency in Spanish preferred

REQUIRED EXPERIENCE

•At least 3 years of experience directly administering employee benefit plans including but not limited to medical, dental, and vision coverage

•At least 1 year of leave administration and applicable compliance requirements

PREFERRED EXPERIENCE

•At least 1 year effectively managing multiple priorities in a fast-paced work environment serving high volumes of employees and/or customers preferred

•At least 1 year of experience with self-funded benefit plans, 401(k) retirement plans, and ESOP administration preferred

•At least 1 year of experience planning and conducting annual Benefits Open Enrollment employee meetings preferred

•At least 1 year of experience developing, managing and executing wellness programs, including wellness fairs, screenings, immunization events, competitions, wellness challenges, and new initiatives preferred

REQUIRED EDUCATION

•Associate Degree in Human Resources, Business Administration, or a related field OR High School Diploma or GED with at least 6 years of the required experience

PREFERRED EDUCATION

•Bachelor’s degree in Human Resources, Business Administration, or a related field preferred

REQUIRED QUALIFICATIONS

•Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

•This job description is not intended to be all-inclusive

•In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.