Jobs in the United States

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Added 1 min ago
Field Service Engineer
BAE Systems
Nashua, NH · Totowa, NJ
Job Description BAE Systems is seeking a highly motivated and RFEW technically skilled Field Service Representative (FSR) to provide on-site sustainment support for international customers…
Added 1 min ago
Patient Services Representative
UPMC - Pittsburgh Medical Center
Harrisburg, PA
UPMC’s Home Visit Program is seeking a Patient Services Representative to support its mobile primary care services. This in-office position plays an important role in supporting creative…
Added 3 mins ago
UG
Patient Access Representative
UnitedHealth Group
Oneonta, NY
- $16 to $29 USD / hour
The Patient Access Representative welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with the hospital is…
Added 4 mins ago
Financial Client Services Specialist
The Recovery Village
Remote, United States
12. Submit weekly deposit reconciliation to Revenue Cycle Management or the designated facility representative and update all related tracking spreadsheets.
Added 5 mins ago
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Niemanns GM/HBC Manager
Niemanns
Mattoon, IL
- $17 to $21 USD / hour
Delivers superior guest service and ensure absolute customer satisfaction
Added 5 mins ago
N
Niemanns GM/HBC Manager
Niemanns
Mattoon, IL
- $17 to $21 USD / hour
Delivers superior guest service and ensure absolute customer satisfaction
Added 5 mins ago
Transportation Worker I
Department of Transportation
South China, ME
…paid time off, terrific benefits including a robust wellness program, and much…
Added 5 mins ago
Transportation Worker I
Department of Transportation
United States
…paid time off, terrific benefits including a robust wellness program, and much…
Added 5 mins ago
DO
Transportation Operations Manager
Department of Transportation
Augusta, ME
- $69,585.15 to $98,273.34 USD / year
…leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal…
Added 6 mins ago
CC
Overnight Team Member, Full or Part Time
CK Circle K Stores Inc.
United States
- Part-time
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Lead Team Member
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Team Member
CK Circle K Stores Inc.
United States
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
CC
Customer Service Representative, Full or Part Time
CK Circle K Stores Inc.
United States
- Part-time
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
…to maintain our high standards and provide fast and friendly service to our customers. Provide regular and predicable onsite…
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Shift Supervisor 2
CK Circle K Stores Inc.
United States
Provides prompt excellent customer service in a courteous, friendly and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 6 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

Prestige Operations

Service Advisor

Stamford, CT, United States

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Job details

Posting language: English

Original job description

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned

Marginal Duties [If applicable.]

Supervisory Responsibilities

[If applicable.]

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Automotive Service Excellence (ASE) Certifications
Manufacturer Training
Valid Driver's License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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