Sr. Solutions Architect, ServiceNow (CMDB)

Description Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role As a Sr. Solutions Architect, CMDB at Presidio, you will lead the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise clients. You will serve as a strategic advisor for customers, helping them establish scalable data models, improve CMDB data quality, mature CSDM adoption, and connect configuration data to measurable business outcomes. This position requires deep hands-on ServiceNow CMDB expertise, strong command of CSDM and ServiceNow Data Foundations, and a proven ability to lead workshops, guide technical teams, and mentor less experienced architects. Travel Requirements: This is a remote role within the Continental United States and will require 10% travel.Responsibilities include:Leadership & Strategy: * Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class CMDB and CSDM solutions. * Serve as a senior ServiceNow CMDB and CSDM subject matter expert, shaping architecture, governance, remediation strategy, and delivery quality across customer engagements. * Develop and maintain repeatable methodologies, accelerators, and service offerings for CMDB implementation, CMDB remediation, CSDM adoption, and data governance. * Support and influence the architectural direction of products, projects, and the CMDB Center of Excellence, with a focus on measurable business outcomes and scalable delivery. * Review and refine statements of work, estimates, and solution approaches to ensure alignment with customer objectives and value-based deliverables.Customer Engagement: * Lead CMDB, CSDM, and ServiceNow Data Foundations workshops with BPC support, ensuring technical, process, governance, and business requirements are addressed. * Guide customers through CMDB maturity assessment, CSDM roadmap development, service awareness, data ownership, and adoption of sustainable governance practices. * Translate complex customer requirements into actionable architecture, technical designs, data models, user stories, and implementation plans. * Field complex and difficult questions related to CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources. * Lead executive and practitioner-level demos, design reviews, readouts, and roadmap presentations that connect CMDB and CSDM capabilities to customer outcomes.Technical Leadership: * Architect scalable ServiceNow CMDB solutions aligned to CSDM, customer-specific operating models, and ServiceNow best practices. * Design CMDB data models, CI class structures, relationship models, service models, data ownership processes, and governance controls. * Define integration, identification, reconciliation, normalization, and remediation approaches that improve data quality and reduce duplicate or conflicting CI data. * Drive CMDB integration with key business processes including Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management. * Develop measurable and repeatable processes for CMDB data remediation, data certification, health reporting, exception management, and continuous improvement. * Oversee technical reviews, peer reviews, unit testing, UAT support, and solution quality controls to ensure deliverables meet company standards.Mentorship & Collaboration: * Actively mentor Associate and Staff Solution Architects, providing practical guidance on CMDB architecture, CSDM strategy, technical design, and customer communication. * Collaborate with BP